£250 Ladder took week and a half, rather than next day delivery(when it was needed), and it seemed to be used when arrived. Ladderstore blamed delivery company and they didn't took full responsibility of the situation, only offered to me exchange or refund when both solutions were no feasible for my situation and it was considered a poor resolution. There is no legal boundary on delivery day compromise so do not trust. This was my second purchase with them delivered to the same place (first time was good hence the second purchase)and I have had to do several calls that neither were compensated, even asked to deal directly with the delivery company, please when I am buying something I am expecting to get the whole service and have a simple and straight experience, not add unnecessary complications on my life because of a lack of seriousness and professionalism.