Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,164 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

Write Your review

Tell us how Ladderstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order with Caution! When ordering from Ladderstore make absolutely sure you only order you are absolutely sure of what you need. If you are at all unsure, then do not bother with this company: take your custom elsewhere. To be fair their returns policy does state that any returns will be refunded minus transportation costs, what they do not make clear is that for a 5 tread ladder bought for just over £100; the return cost is £67! Apparently this is set by their couriers, believe of that what you will. When I then attempted to make arrangements to return the ladder in person, I was then told the depot was in Cardiff and that they would need to check if a return in person was acceptable. This is despite the fact that ALL of Ladderstore’s communications stating they are based in Bolton. I don’t live far from Bolton, so it’s strange that when I mention a return in person all of a sudden it needs to go to Cardiff, where you may, or may not be allowed to return it to. All I all I’m left with the feeling that the return / refund process operated by this company is designed to be as difficult as is possible to discourage you from doing so. So, to summarise. Customer relaitons from Ladderstore have been extremely poor to date and their return courier charges are exorbitant. If you’d like to be treated like your custom mattered, then I would STRONGLY advise you to shop elsewhere.”

Helpful Report

Posted 3 years ago

Hi Russell, Thank you for taking the time to leave us a review and we apologise you are unhappy with our returns policy. Our returns policy is in place on our website for all customers to see before placing an order and our terms are also extended to 30 days, which is 16 days more than required by law. In regards to our returns costs, these are dictated by our couriers and this depends on the item purchased, we do not add any additional fees to this as we know they are already costly. Our returns costs and processes are no different to that of our like for like competitors which can also be found on their websites. Our products are sourced throughout the UK from various hubs and the location they leave from is the location they need to be returned to, hence why the item needs returning to Cardiff. No returns costs are applicable if items are faulty or damaged however on this occasion the wrong size was ordered. Hope this helps, any further questions please let us know - Ladderstore.

Posted 3 years ago

“I ordered a ladder over a week ago, and haven't received it yet. As I had heard nothing from Ladderstore I sent them an email on Wednesday 1st December to find out what was happening with the order and was told it would be delivered Friday 3rd December, but haven't even had a confirmation message that it has been despatched. I did receive an email inviting me to review though. But when I click on the link to review Ladderstore, it says it has been removed. I wonder why? So I have to review anonymously. Obviously I'm really not very happy. If Ladderstore read this my order no. is 1000122119.”

Helpful Report

Posted 3 years ago

Hello Simon, Thank you for taking the time to leave us a review. We are sorry to hear that your order has been delayed, I can see that you have previously spoken to my colleague Victoria and that this order is due so I will speak to the suppliers and see if we can get some tracking details. I am not sure about the review issue however once it has been sent out we are unable to retract this from your mailbox. Someone from our team will be in touch shortly to discuss the order further. Again please accept our sincere apologies for the inconvenience this may have caused you.

Posted 3 years ago

“We ordered the steps that were stated as ‘In Stock’ but turn out they weren’t. I wasn’t satisfied with the response I got. It it says in stock it should mean that. Regardless of hard to get materials etc. You need to change this to make sure other people are not mislead.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for taking the time to leave us a review. We do make every effort to maintain the availability of the items shown on our website but due to popularity, some products are not always available, as we dropship things direct it is often a case if the suppliers take large orders before we are notified. I can only apologise for the inconvenience this may have caused you. Should you wish to discuss this further please get in touch.

Posted 3 years ago

“Don’t buy off these delivery is awful are impossible and there attitude is awful”

Helpful Report

Posted 3 years ago

“Laddestore”

Helpful Report

Posted 4 years ago

“I ordered a WH Hulley ladder for our new dressing room. The ladder took a long tome to arrive but seemed to turn up pretty quickly after I chased them up. The colour was good but paint so poorly applied, it will need at least another coat. The ladder itstelf is poorly made and requires some strength to open as doesn't seem aligned. A lot of money for a very poor product.”

Helpful Report

Posted 4 years ago

Hi David. Firstly thank you for taking the time to leave us a review. We are very sorry to hear that you are dissatisfied with the product you have received. We have asked the supplier to send out another pot of the paint, you should receive this on Wednesday. In the meantime please may you send us images or a video to our email address so that we can get one of the team to a look at the product you have received. Our email address is customerservices@ladderstore.com. Thank you.

Posted 4 years ago

“The lock supplied lasted a few weeks before it broke. The lock is now unusable.”

Helpful Report

Posted 4 years ago

Hi Dave, first of all thank you for taking the time to leave a review and we can only apologise for the lock braking within weeks of use, we can confirm this is not a regular occurrence. If you could email our team with the address customerservices@ladderstore.com we will get a replacement sent out to you.

Posted 4 years ago

“★ I have still yet to receive my order. I also have yet to receive any updates. Please improve your service and get back to customers.”

Helpful Report

Posted 4 years ago

Thank you for leaving a review and we apologise for the little communication you've had along the way of your order. The Warehouse steps purchased have a lead time of 3-4 weeks as they are made to order. Upon checking your order these steps should now be with you and once again apologies for the lack of communication. Should there be anything else we can help with please get in touch with our team on 01204590232.

Posted 4 years ago

“We have not as received our product as it has not yet been delivered. Could you please advise.”

Helpful Report

Posted 4 years ago

Hi Susan, Thank for you leaving a review. I have checked our internal systems and your order had been refunded shortly after placing the order due to availability issues. Please accept our apologies if this wasn't clear from our communications. Should you need any further information or if you cannot locate your refund please don't hesitate to get in touch with our team on customerservices@laddestore.com or by calling 01204590232.

Posted 4 years ago

“Very poor service still await my v stand off after two months. And After three delivery dates have now passed by.”

Helpful Report

Posted 4 years ago

Hi Stephen, firstly thank you for taking the time to leave us a review. We are very sorry to hear that the delivery of the stand-off had been delayed, I can see from the order that there was a stock issue due to the supplier waiting for parts. We apologise for any inconvenience this may have caused you. Should you need to discuss your order with then please do not hesitate to contact us on 01204 590232.

Posted 4 years ago

“Hi ladders were good price compared to others delivery was quick But that's where the good ends ladders seem like there seconds really stiff top step and loose handles the blue tray was snapped in half when I got them , message you for replacement twice then got reply saying one will be sent ASAP But I'm STILL WAITING 😡”

Helpful Report

Posted 4 years ago

Thank you for leaving us a review. We can only apologise for the damage to your tray on delivery of this item. I've sent this information to our operations director who has been in touch and has sent a replacement. Many apologies again for the delay and thank you for your order.

Posted 4 years ago

“Part wasn’t the correct part for our job so we didn’t use it.”

Helpful Report

Posted 4 years ago

Thanks for leaving a review Stephen and sorry to hear the hinges didn't work for your job. We do however offer no quibble returns and are happy to refund this should you wish to return them.

Posted 4 years ago

“Item not delivered in time , company have apparently organised for it to be collected 4 times and its still at mine and I have no refund. Bank now dealing with this matter”

Helpful Report

Posted 4 years ago

“Waste of time, delivery service is shocking! Had to ask for my refund back”

Helpful Report

Posted 5 years ago

“Very poor quality. It broke after the second time we used it”

Helpful Report

Posted 5 years ago

“I was refused a refund on a ladder which didn’t fit. Despite your website stating a no quibble refund. I was told it was a special order... then eventually told I could have a refund. Have had to wait 5 weeks for this. Customer service manager was useless.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave a review. I have looked at the notes on your order and can see that this has been refunded in full. We do endeavour to have as much information on the specs and dimensions of all our products on the website. Unfortunately, if an item is ordered in error we cannot send our carriers in free of charge to collect the unwanted item. As you returned this item to us in good condition we issued a refund in full. Kind Regards Ladderstore

Posted 5 years ago

“I ordered 3 ladders which were listed as in stock on the website. Once payment was received a few days later I was informed the ladders were not in stock and would have to be made. A few weeks later the ladders were delivered with the correct delivery note but incorrect products. Collection then had to be arranged and the ladders made and then delivered again. This process lasted over a month, during which I had to hire similar products as to complete a project we were working on. Nothing was suggested from Ladderstore as a gesture. Or what I would consider a genuine apology.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to leave a review. I have had a look at this order and I can see there were multiple problems with this delivery. We were badly let down by the stock and specification of these items from the manufacturer and have now amended our website accordingly to avoid this happening again. Please do accept our sincere apologies for the trouble you had with this order. Kind Regards Ladderstore

Posted 5 years ago

“Bought ladders off Ladderstore. Paid for replacement feet , ,but they sent the wrong ones .Emailed a picture of the correct feet and spoke to numerous people . But months later, still waiting !”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your review. I have been looking into your order and unfortunately, I can't see anything to suggest that these items have been reported as incorrect or images that have been sent to ourselves. We will contact you directly to resolve this matter. Kind Regards Ladderstore

Posted 5 years ago

“Ordered tray for werner steps have never received it. Would not use them again.”

Helpful Report

Posted 5 years ago

Hi Tas, Thank you for bringing this to our attention. We will look into this as a matter of urgency and get this resolved for you. Kind Regards Ladderstore

Posted 5 years ago

“If you advertise next day delivery then it should be NEXT DAY and not several days later. I was charged an amount for a superior delivery service that I should not have been, since you blatantly did not intend honouring it. You have not even had the decency to apologise let alone refund the charge you made for a courier service. I would not use your company again.”

Helpful Report

Posted 5 years ago

Good Afternoon, Apologies for any misunderstanding. This particular item was ordered on a next-day delivery service on Friday and as per our terms was delivered on the Monday. Please note the delivery service does not include weekends, and items ordered before 12 are delivered on the next working day. Kind Regards Ladderstore

Posted 5 years ago

Ladderstore is rated 4.5 based on 1,164 reviews