Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,111 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,111 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

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Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

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Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and communication throughout my transactions. I have used Ladderstore twice recently and intend to use them again in the future to supply my small business. The Ladderstore staff were extremely helpful with my inquiries and Megan in particular went above and beyond in the customer service principle. My orders were both delivered quickly and very well packaged, Ladderstore prices are extremely competitive I found that they could not be beaten in the searches that I made online. The quality of the trestles that I purchased was extremely good and they are very robust, this is important to me as they are used commercially in my business. Overall very pleased with Ladderstore, very personalised service throughout well done keep up the good work.”

Helpful Report

Posted 2 years ago

Good Afternoon George, thank you for taking the time to leave us a review. We are really pleased to hear you felt you had good service and communications throughout your orders and that overall you were very pleased with us and our service. We are really happy to hear you felt our staff were helpful and that they went above and beyond and that the service received was personal, we are also glad that our prices are competitive. I will pass your comments on to our team and if you have any future enquiries please don't hesitate to get in touch. Thank you again!

Posted 2 years ago

“Ladderstore quickly answered a couple of questions about the item I was interested in.”

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Posted 2 years ago

Good Afternoon Patrick, thank you for taking the time to leave us a review we are pleased to hear we answered questions regarding the Timber Shelf Ladders quickly. Should you have any future enquires please don't hesitate to get in touch.

Posted 2 years ago

“I bought a telescopic ladder which is just what I wanted. You delivered it quickly and it has done what I hoped”

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Posted 2 years ago

Good Afternoon Christopher, thank you for taking the time to leave us a review, we are pleased to hear the ladder was suitable for your requirements and that it was delivered quickly. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“I purchased a Youngman scaffolding tower from Ladderstore. I haven't used it yet but it looks well made and was what I was expecting. I'm sure that it handle anything I need to do. I was very impressed with the customer service provided by Ladderstore. I was concerned that the likely delivery vehicle would not be able to access my property, which is reached up a long, narrow farm track. Ladderstore contacted their courier and were able to organise delivery on a smaller van at no additional charge. I even received my order a day early. Many thanks for the great service.”

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Posted 2 years ago

Good Afternoon Alyson, thank you for taking the time to leave us a review. We are really pleased to hear you was impressed with the customer service from our team. I will be sure to share this review. If you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“From order to delivery first class and top quality ladders”

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Posted 2 years ago

Hi Ray, thank you for taking the time to leave us a review, we are pleased to hear you were happy with the service received and that you feel the ladders are top quality ladders. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“great service , and great prices”

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Posted 2 years ago

“Excellent product, delivered as arranged.”

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Posted 2 years ago

Hi Norman, thank you for taking the time to leave us a review. We are happy to hear you felt the product was excellent and the delivery was as arranged. If you have any future enquiries please don't hesitate to contact us.

Posted 2 years ago

“Everything I expected and more”

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Posted 2 years ago

Good Afternoon Mr Edworthy, thank you for taking the time to leave us a review, we are really pleased to hear that you were happy with our service and products. Any future enquiries please don't hesitate to contact us.

Posted 2 years ago

“Very good service and product. Kept me informed all through the whole order from start to finish. Excellent product.”

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Posted 2 years ago

Good Afternoon Paul, thank you for taking the time to leave us a review. We are really pleased to hear you were happy with both the service and the product and that you were kept informed throughout. Should you have any further enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Excellent tower at the best price online”

Helpful Report

Posted 2 years ago

Good Afternoon Gillian, many thanks for you review. We are pleased to hear you felt the tower was excellent and that our price was competitive. Should you have any future enquiries please don't hesitate to get in touch! Thank you again!

Posted 2 years ago

“excellent service”

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Posted 2 years ago

Good Afternoon, thank you for your feedback on the service, we are really pleased to hear you felt it was excellent. Should you have any future enquiries please don't hesitate to get in touch!

Posted 2 years ago

“Absolutely brilliant service thank you”

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Posted 2 years ago

Good Afternoon, thank you for taking the time to leave us a review, we are pleased to hear you were happy with the service! Thank you for 5 stars!

Posted 2 years ago

“The Website made it easy to choose the right ladder for my needs. The Ladder that I chose is strong and well-built and will last a lifetime. The delivery was prompt with a message to advise on a time within the hour specified.”

Helpful Report

Posted 2 years ago

Good Afternoon Gary, thank you for taking the time to leave us a review. We are pleased to hear that the website made it easy for you to choose the correct ladder for your requirements and that the chosen product is well built. We are also pleased to hear the delivery arrived quickly and you had a time specified. If you have any future requirements please don't hesitate to get in touch, we will be happy to help!

Posted 2 years ago

“Arrived on time The description on website was very clear so I was sure the item was what I needed”

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Posted 2 years ago

Good Afternoon Beryl, thank you for taking the time to leave us a review. We are pleased to hear your order arrived on time and that the website was clear and you knew what the product was what was required. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Delighted with my purchase. They were delivered the day after I ordered them, they are sturdy but manageable for a small person like me and have had lots of use already.”

Helpful Report

Posted 2 years ago

Good Afternoon Ann, thank you for taking the time to leave us a review, we are glad to hear you are delighted with your purchase, that they are sturdy but manageable and that they arrived quickly. Should you have any future access enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Very good service”

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Posted 2 years ago

Hi Donna, thank you for your review. We are really happy to hear you feel you had very good service. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Very easy to do business with. Always reply to my questions in a timely manner”

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Posted 2 years ago

Hi Stephen, thank you for taking the time to leave us a review. We are really pleased to hear you feel it is easy to do business with us and that we respond to questions and queries within a timely manner. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Great service - got exactly what l wanted - a second handle for our pull down attic ladder. Would use this company again”

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Posted 2 years ago

Hi Pauline, thank you for taking the time to leave us a review. We are pleased to hear you are happy with the product and also the service received. Should you have any future enquiries please don't hesitated to get in touch.

Posted 2 years ago

“Prompt deluvery”

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Posted 2 years ago

Hi Adam, thank you for taking the time to leave us a review. We are pleased to hear your delivery arrived quickly. If you have any future enquiries please don't hesitate to contact us.

Posted 2 years ago

“Just what we needed . Looked on the internet for a long ladder, and the Ladderstore came up. They had the length required and was the cheapest out there. Strong, Safe, cheap and delivered in a couple of days.”

Helpful Report

Posted 2 years ago

Hi Debbie, thank you for taking the time to leave us a review, we are pleased to hear it is just what you needed and that they are strong, safe, competitively priced and that they were delivered in a timely manner. Should you have any further enquiries please don't hesitate to contact us.

Posted 2 years ago

Ladderstore is rated 4.5 based on 1,111 reviews