Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,111 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,111 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

Write Your review

Tell us how Ladderstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

Jane Moller

Lydia Dent

Power Electronics UK Ltd

Thomas Jennings

Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, I have used them many times, best prices, very best service, thank you. PHC Electrical Ltd”

Helpful Report

Posted 3 years ago

Good Morning PHC Electrical Ltd, thank you for taking the time to leave us a review. We are really pleased to hear you are happy with our service and competitive prices. Thank you for 5 stars! Should you require anything else please do not hesitate to get in touch. Thank you!

Posted 2 years ago

“Good product, good price, good delivery - what more do you need?”

Helpful Report

Posted 3 years ago

Hi Frederick, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the product, the price and the delivery service. Please let us know if we can help with anything else in the future!

Posted 3 years ago

“Extremely knowledgeable and helpful, thank you for the great service.”

Helpful Report

Posted 3 years ago

Good Afternoon, thank you for taking the time to leave us a review. We are pleased to hear you found our team knowledgable and helpful, we are also glad to hear you felt we had great service. I will pass your feedback on to the rest of the team. Please do let us know if we can help with anything else!

Posted 3 years ago

“Great service, helpful, friendly and prompt delivery!”

Helpful Report

Posted 3 years ago

Good Afternoon, thank you for taking the time to leave us a review. We are pleased to hear you were happy with our service and that we were helpful & friendly! We are also pleased that you were satisfied with our delivery turnaround. Should you require anything else please don't hesitate to get in touch! Thank you again.

Posted 3 years ago

“Excellent customer service..easy to order and quick delivery. Had to call with a query..friendly, helpful staff. Would recommend and use again.”

Helpful Report

Posted 3 years ago

Hello, thank you for your feedback. We are glad to hear that our customer service was excellent and that the customer service team were friendly and helpful. We are also pleased to know you found it easy to order with quick delivery. Should you have any future enquiries please don't hesitate to get in touch!

Posted 3 years ago

“I found Ladderstore customer service very friendly and helpful during my purchase of a Little Giant Ladder, also delivered quicker than expected. As for the ladder, expensive but well worth it, well built and can be used in many situations other ladders can’t accommodate.”

Helpful Report

Posted 3 years ago

Hi Dale, thank you for your lovely feedback. We are really pleased to hear our customer service team was friendly and helpful and that the order arrived quicker than expected. Should you have any future enquiries please don't hesitate to get in touch.

Posted 3 years ago

“Good product great service.”

Helpful Report

Posted 3 years ago

Hi Mark, thank you for taking the time to leave us a review. We are pleased to hear you are happy with the product and service. Should you have any future enquiries please don't hesitate to contact us.

Posted 3 years ago

“All good, competetive price, good product and customer service”

Helpful Report

Posted 3 years ago

Hi Edward, thank you for taking the time to leave us a review. We are pleased that you thought the product and customer service was good and that we have competitive pricing. Should you require anything else please don't hesitate to get in touch.

Posted 3 years ago

“We have been using Ladderstore for a few years, they have always been helpful and offer very competitive prices. Deliveries are always on time and products are very good.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your kind feedback and for your continued support over the years. We are pleased to hear you are happy and that you feel we are helpful and provide competitive prices. Should you have any future enquiries you know where to find us! Please don't hesitate to get in touch!

Posted 3 years ago

“Really quick service and great price, delivered quick too, all the right boxes ticked.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We are pleased to hear you are happy with our quick delivery service and great prices. We are also really pleased to hear we have ticked all the right boxes. Should you have any future enquiries please don't hesitate to get in touch, we are happy to help! Thank you for 5 stars!

Posted 3 years ago

“Great service and resolved an issue I had with a product efficiently for me”

Helpful Report

Posted 3 years ago

Hi Ben, thank you for taking the time to leave us a review. We are sorry to hear you had an issue with the order but we are pleased to hear it was resolved efficiently and that you felt our service was great. If you have any future access enquiries please don't hesitate to get in touch.

Posted 3 years ago

“Smooth”

Helpful Report

Posted 3 years ago

Hi Michael, thank you for taking the time to leave us some feedback, we are pleased to hear you were happy with our company and that everything went smoothly. If you have any future enquiries please don't hesitate to get in touch.

Posted 3 years ago

“Very helpful particularly when I returned an item, I was refunded promptly.”

Helpful Report

Posted 3 years ago

Good Afternoon Derek, thank you for taking the time to leave us a review. We are pleased to hear you are happy with the service and found us to be helpful when your item was returned and that your refund was processed quickly. Should you have any future access enquiries please don't hesitate to get in touch.

Posted 3 years ago

“Always easy to deal with and prompt in all correspondence.”

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to leave us a review, we are pleased to hear you are happy with the service and that you feel we are easy to deal with and prompt with correspondence. Should you have any further enquiries please don't hesitate to get in touch, we are happy to help!

Posted 3 years ago

“Great service again from a trusted company.”

Helpful Report

Posted 3 years ago

Good Afternoon Donald , thank you for taking the time to leave us a review. We are so glad to hear you are happy with the service provided. Should you have any further enquiries please don't hesitate to get in touch.

Posted 3 years ago

“Great service and communication with the store afterwards, hence five stars:)”

Helpful Report

Posted 3 years ago

Good Afternoon, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service provided and the communication with Ladderstore. Thank you for 5 Stars! Should you have any further enquiries please don't hesitate to get in touch.

Posted 3 years ago

“Ordered a HoME PRo Lightweight Aluminium Platform Step 4 Tread ladder and it arrived on time, well packed. Appears to be a very good product for home use, light weight but very stable. Thank you to Ladderstore.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for taking the time to leave us a review, we are pleased to hear you are happy with the ladder and that it arrived on time. Should you have any future enquiries please don't hesitate to get in touch!

Posted 3 years ago

“The staff were courteous and professional with our initial enquiry and the supply of the ladders was prompt. The product is excellent. Question: can I store these outside??”

Helpful Report

Posted 3 years ago

Hi Derek, thank you for taking the time to leave us a review. We are pleased to hear that you were happy with the customer service provided to you and with the Lyte Stepladder. You can store the ladders outside but they must be covered and stored off ground, they also must be regularly inspected for any signs of corrosion or damage. For more information on how to take care of a ladder please see here- https://www.ladderstore.com/blog/the-basics-of-how-to-take-care-of-a-ladder Thank you

Posted 3 years ago

“Deliered on time excellent”

Helpful Report

Posted 3 years ago

Hi Sidney, thank you for taking the time to leave us a review. We are pleased to hear the Werner Blue Seal Platform stepladder was delivered on time. Should you have any future enquiries please don't hesitate to get in touch!

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to leave us a review. We are glad to hear you are happy with our service. Thank you for 5 stars! Should you have any future access enquiries please don't hesitate to get in touch!

Posted 3 years ago

Ladderstore is rated 4.5 based on 1,111 reviews