KLG Rutland Reviews

Name: KLG Rutland
Address: Queens Road East, Beeston., Nottingham
Rating: 4.83

4.8 Rating 683 Reviews

97 %

of reviewers recommend KLG Rutland

Company Reviews

Metrics

Info

4.8

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.
Nottingham
NG9 2FD

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KLG Rutland 5 star review on 18th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with my new windows and door. The fitters were brilliant, did a great job and cleaned everything up afterwards. Highly recommend.”

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“Great service from KLG Rutland Windows. This is the 2nd time ive used this company and would highly recommend.”

KLG Rutland 4 star review on 30th March 2021

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“I got a new door fitted and the service was fantastic. However, I wasn't happy with the aftercare for my front door. The previous owners had it fitted and it was only 6 months old and wouldn't open from the inside or outside. There was a substantial charge for transferring the guarantee into my name and a long wait for someone to come and fix it. I ended up having to pay a private company. I didn't find the staff very helpful on the phone when it came to aftercare but they had been polite and helpful when I was buying a new door. I sent a complaint but no-one replied to my email.”

Helpful Report

Thank you for your comments, we do apologise for any inconvenience or disappointment that you have felt, we are always concerned if our customers are unhappy with the service they receive from KLG Rutland. If someone purchases a home with KLG Rutland products fitted (that are still under warranty), they can have the contract transferred to the new owner for the cost of an administration fee to cover the time, paperwork and an inspection of the product. The inspection is particularly important for a rental property, which we believe is the case in this instance. This would normally all be sorted before the exchange by the conveyancer or solicitor. If the date for the transfer of the warranty and inspection was not within your expectations, again all we can do is apologise. We are doing the best we can for our customers during these unprecedented times and unfortunately some things are taking a little longer, as we try and remain covid secure whilst maintaining our service levels. We are pleased that the new door installation was to your satisfaction and should you wish to transfer the warranty on the other door please contact us and we will once again look into this for you. Kind Regards KLG Rutland

“Excellent service. Fantastic guys completed the job in one day and were really great. Clean and tidy. Thanks KLG”

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“Prompt got on with the job polite good job”

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“Good quality windows, doors and cladding. Excellant service provided, from the office staff to the installation team. My one concern about the finish of a window was quickly rectified.”

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“Great experience in all departments and well worth the money . Highly recommended.”

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“Great windows. Sturdy and secure exactly what we wanted. They are not the cheapest but you get what you pay for”

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“Really recommend KLG, the guys were efficient, polite and professional. We are really happy with their work.”

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“Recently had a new front door fitted, the service was excellent from start to finish and we are extremely pleased we chose KLG.”

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“Really happy with our front and back doors. The door fitter was such a nice person who took great pride in his work and gave us a first class service. Many thanks.”

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“From start to finish brilliant service. Top quality products. Highly recommend.”

KLG Rutland 5 star review on 18th February 2021

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“Competent. professional and personable fitters. Very pleased with the quality of the windows and doors and would be very happy to recommend KLG”

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“Very happy”

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“The fitters were very good ,cleaned up after themselves left everywhere tidy. The windows are great .”

KLG Rutland 5 star review on 17th February 2021

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“Very efficient process from start to finish. We received sound advice and great service at every stage. We are extremely pleased with our new front door.”

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“Lovely french doors fitted. Quick, tidy and efficient installation. Second time we’ve used KLG. Been very satisfied on both occasions. Would definitely recommend.”

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“Arrived as promised and fitted as hoped for. Nice product”

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“Fitted the windows very well and cleared up and left no mess. Decent windows. No face masks worn”

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Dear Mr & Mrs Forsdick Thank you for your positive review and for bringing the this Covid secure issue to our attention. All our appointments and installation are screened and carried out in a Covid secure manner with social distancing paramount in all installations. The fitter in question is no longer with the business and further training and COVID-19 secure communications have been put in place. Regards KLG Rutland

“we are very pleased with everything we have purchased with the quality and the service. Would recommend to anyone.”

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KLG Rutland is rated 4.8 based on 683 reviews