KLG Rutland Reviews

Name: KLG Rutland
Address: Queens Road East, Beeston., Nottingham
Rating: 4.83

4.8 Rating 685 Reviews

97 %

of reviewers recommend KLG Rutland

Company Reviews

Metrics

Info

4.8

Based on 685 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.
Nottingham
NG9 2FD

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KLG Rutland 5 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Work carried out promptly and efficiently with very good results. Very happy with service as usual.”

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“Sales staff were nice to deal with as they don't put pressure on one. We were given plenty of notice of the installation date, and when it was carried out, it was done very efficiently with minimum disruption by a good natured installer.”

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“we are really pleased with our new doors, they look lovely and the sevice we received from the salesman, the surveyor and the fitter was brilliant”

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“Excellent all round. Delighted with my windows the installation guys did a great job with no touching up to do.”

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“So happy with my new front door, easy process from start to finish. Quality of workmanship and the door itself are all excellent. Support your local companies and stick with these guys.10/10 Rob.”

KLG Rutland 5 star review on 29th January 2020

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“A superb door. Fitter did excellent job”

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“No hard sell and a competitive quote were the incentive to place an order. A faultless fitting team. I can hardly believe what a difference the new windows have made, even visitors have commented how warm the house feels.”

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Thank you fro your kind words, we will pass these on to the fitting team. KLG Rutland

“Everything that KLG did for us was very well done , Thank you.”

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Thank you for your review, if you have any issues do not hesitate to contact us. KLG Rutland

“Friendly helpful staff talked me through exactly what we needed and our new front door is perfect great result”

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“Workman superb”

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“very pleased with the work carried out the door is outstanding and the difference it makes to the heat loss is treamendus”

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“The team were experienced and did a very good job. We had a new conservatory, Bi-fold and sliding doors fitted. Next project will be the windows in 2020 an KLG Rutland will have a good chance of doing the job. Price permitting. Excellent quality and service.”

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“From our initial visit to your showroom in Ilkeston, to closing our new door after fitting, we have been delighted with every aspect of your product and service.”

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“We had our old conservatory replaced with a Rutland conservatory complete with bi-fold doors and the warm roof system,they are not the cheapest but we like to support local business,the sales rep surveyor and installation team were brilliant, when measuring for new blinds we noticed small straight scratched on one door and window glass we contacted Rutland who sent a surveyor to inspect he agreed that the glass was scratched, we were surprised to receive an invoice to replace the units at nearly £300 when I phoned Rutland informed me that as the units had been fitted for more than a two weeks they would have to charge he also said that glass scratches very easily, we have had double glazed units since 1978 and have never scratched any of the glass. Will not be ordering glass splashbacks for our new kitchen if KLG glass scratches before it has even been cleaned once.”

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Dear Mr Burnett, we are very sorry to hear that you’ve been unhappy with aspects of the service from KLG. We are a small, local company, and really do strive to offer the best service possible, however we do not replace any glass that has been fitted for over 2 weeks as it is simply impossible to know where the scratches have come from once the installation has been signed off. Your glass had unfortunately been installed for 3 months when the scratches were reported to us. KLG Rutland

“We are very satisfied”

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“Very happy with the service we received from KLG Rutland regarding our new front door. Everything went to plan, no delays and we were kept informed throughout the transaction. Would use this supplier again without any hesitation.”

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“highly recommend”

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“From the moment we stepped into the Beeston showroom, we felt valued and confident in receiving good service and our high expectations were dfinitely met, from the salesman to the surveyor who measured to the excellent installation service given by John the company delivered everything they promised. We will definitely recommend KLG. Thank you.”

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“Everything went very smoothly and everybody involved from salesman to technical checker to installers were very professional and friendly. Very good price. The time from order to installation was longer than stated but that was the only downside. Oh and the product was very good quality and we're very pleased with the service.”

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“I have been putting off this review but now feel it’s only fair to warn any potential customers of KLG’s customer service, or should I say lack of. We purchased a conservatory which you can imagine was not cheap, and had this installed in June/July. I don’t want to make this review too long so I will keep it brief, it was a catalogue of lack of communication & lack of customer service throughout. No one ever returns your calls or apologies for their errors. On a positive note the trades did arrive on time as expected, but trying to get a schedule of works out of the office staff was like pulling teeth. Their administration staff clearly need some customer service training and is the worst I have experienced in a long time. We currently have a leaking roof and are awaiting a call back to get this sorted, even though I had explained it had leaked all over our new sofa, still no apology or a returned call. Shocking behaviour!”

Helpful Report

Dear Mrs Bradbury Thank you for your comments, we are disappointed that you have found our customer service poor during your original installation and apologise for this. We recruited an additional member of staff in July to help us deal with the increased volumes of work we are experiencing this year. We accommodated your initial service call request and arranged an out of hours inspection. We have then deployed three members of the workforce to come and rectify the problem. Hopefully this is now resolved, and we apologise for any inconvenience caused. We will be replacing the end caps as soon as possible. If you have any further issues, please contact our customer service team on 0115 9221155 and we will resolve these in accordance with our warranty. Regards KLG Rutland

KLG Rutland is rated 4.8 based on 685 reviews