Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.65

4.7 Rating 1,108 Reviews

100 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.7

Based on 1,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

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“We had game in bergamo that got cancell due the tough weather ,our driver was in contact with us ,and could to come earlier . He was very nice and brought us to our place earlier ,cool service”

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“The driver was on time and very, very nice and polite. And even wenn his English wasn`t that good, he tried tot answer my questions. So a perfect combination of taxi and driver.”

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“Prices very reasonable and everything went as planned. Driver was waiting and sent us whatsup msg informing his exact location with a picture. Totally a hassle-free experience which not always the case in Paris.”

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“Everything was perfect. Took us to the place in no time. Thank you!”

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“Услуги оказаны своевременно, качественно. Машины в отличном состоянии. Водители вежливые и доброжелательные. Первый раз воспользовался трансфером из аэропорта Анталья до Отеля в Белеке. Встретили в аэропорту в оговоренном ранее месте и во время. Второй раз заказывал трансфер из отеля в Белеке до отеля в Антальи, также все услуги были оказаны высококачественно. А также предоставили машину более высокого класса. Огромное спасибо!”

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“- Driver 30 minutes late ! - Did not receive number from driver to contact him - Dispatcher bad english, bad phone connection, call was impossible Despite the good price, I cannot recommend such an unreliable service”

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“I would like to thank Kiwitaxi and the driver that did my first visit to Rome very comfortable. The driver was extremely professional, friendly and helpful. He met me with the nameplate and was at requested meeting point on time. The car was luxury E class, clean and new. I enjoyed the process of booking and the ride itself. Next time I will surely book a transfer with your company again.”

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“Our flight from the US took a mechanical so we knew our connection would be missed. I contacted Kiwi ~7hours in advance with the new flight info so that they could contact their driver. They chose to not do that but kept my money because I hadn't been aware my flight would be delayed 24 hours in advance. I wanted them to just shift my pickup time but their shady business practice is just to keep you money without performing the services.”

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“I don’t like Kiwitaxi.I order sedan,instead of this I got sprinter-van.The driver was not good.He used his phone, texting may be.He did not see the big track .Thanks God was no accident.I cried what are you doing.I don’t recommend this company.”

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“I ordered a transfer and paid for it. After our arrival, no one was after us. I called the office and asked if someone would come to pick us up? They replied that they had canceled the order without being informed about it. We were left alone with the children at the airport without a transfer. The money still hasn't come back. I do not recommend - unless you like the risk.”

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“Really bad experience ! We booked a taxi to pick us up from the airport and drop us off on the way back. Our taxi was cancelled right before we were supposed to be pick up. I have only received a half price refund and called to asked whether our return ride is still confirmed, checked with them 3 times to be on the save side, received a confirmation from kiwi taxi and the driver and no one showed up anyway!!!!! After 15 minutes of waiting in front of the hotel and contacting the provider I was told they are no longer allocated to us and had to find someone else to take us. Will never recommend or use again !!!”

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“I just landed on Venice airport and when I came outside I saw the driver with a sign which had my name He helped with the luggage and gave us free water. Perfetto!!”

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“I have ordered a taxi from Antalya Airport to Avsallar for my mother. The main road to our house was closed. The drive couldn't find the other road and wanted to leave my mother in the middle of the street! I called few times and tried to explain the right way but his English level was almost zero. My mother has refused to leave the car, so he was forced to wait until I got to the place. Then I said that he must to drive us to the destination that I paid for. That's way I give you a one star, otherwise it is zero service from the taxi driver.”

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“The provided van in Krasnodar airport didnt have requested 2 child seats and 3 point seat belts.”

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“I am in the same situation as many other users where I had to cancel two reservations in Italy due to COVID; Sorrento and Naples. The initial communication was good and "the financial department was working on the refund" That was in June and now 7 months later there is no communication and no response. Do not use this company.”

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“Had a trip booked for July, cancelled in May as per Ts&Cs and have been chased for my refund ever since. You have been withholding my money for 7 months and it is a disgrace”

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“What a terrible company! Cancelled my booking in April, and still no refund. No answers on my mails. Service is terrible, never book a taxi here!”

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“I have waited 6 months to be refunded for a €400 trip that had to be cancelled due to the current Corona virus outbreak. The company seem very reluctant to issue any refunds and are still operating, think twice before booking and only use your credit card.”

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“This vendor is not paying invoices for the provided services. In our case, it was Microsoft License for Azure Services. We are not recommending to work with this organisation. After multiple attempts to contact the Director of the company Mr Evgenii Fedorov, company have not even replied and have an outstanding balance.”

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“Very expensive, you can find a cheaper option on another companies.”

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Hello, Thank you for your feedback. Yes, the price can seem to be high when you compare it with other companies, but let me explain what is already included in the price: The price is fixed and it won’t change according to address within the city. Also price doesn’t depend on time en-route, if you are stuck in traffic or have to stop on traffic light, even when you drive through toll road, price won’t change. You know in advance full how much you need to pay. The driver will meet you with a nameplate with your name: you don’t need to call him or look for him. You will know that the driver is waiting for you. This is extremely convenient if you needed to be picked up at the airport or in some other place, where you have never been and you don’t really know the environment. If service is more important for you than a price tag - we will be glad to work with you again.

Kiwitaxi is rated 4.7 based on 1,108 reviews