Kiwitaxi Reviews

Name: Kiwitaxi
Rating: 4.58

4.6 Rating 1,172 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,172 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Thank you for the feedback! We're glad you enjoyed our service. Looking forward to seeing you again.

“Dont book with KiwiTaxi. They wont show up to pick you up. They will not pay your consequential damage. That was my experience in St petersburg. Very awfull experience”

Helpful Report

Thank you for your feedback. We are very sorry that you had a bad experience with us and we apologize for the driver not being at the meeting point even though they should have been. And we will definitely refund the money that you had spent for the transfer that wasn't provided. If you have questions, please do not hesitate to contact us so we could help you.

“I only used Kiwitaxi once time. From Samara Airport to Samara center. I booked a taxi for 4 passengers plus 3 pieces of luggage. Driver was waiting for us, perfect. Obviously he didn´t speak English, only a few words. We reached the car, a SUV, but with a great wheel in the boot of the car. So, our 4 pieces of luggage (one big, two standard and one small) diden´t fit inside. Solution: the two standard pieces into the boot, and the big and small inside with three passengers in the rear seats. Incredible ! Around 45 km. Price was not expensive, but if you book a transfer in the hotel or in Yandex taxi it is even more cheap. Despite all the driver was nice and behaved well”

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Dear Alfredo, Thank you for your feedback. We are very sorry you had to struggle with the luggage, this is not a very nice situation. Either way, we are glad you enjoyed our service. We hope to see you again and prove we can do better than this.

“Very good service”

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Thank you for the feedback. We're glad to know you enjoyed our service. Looking forward to seeing you again.

“kiwi taxi is a scam company don't use them they will charge on your credit card even if you were waiting for them in the hotel lobby they charged my credit card 15 days later and we have several witness and no one answered the phone provided and when the driver never showed up and when we complained they sent us proof of a picture of the wrong hotel and still insisting that the driver showed up the customer service sucks and all they want is to charge people for service not provided”

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Dear Aly, Thank you for your feedback. We are very sorry this situation had occurred in the first place. It is a real shame that you couldn't reach the driver as well as they were not at the meeting point according to the provided information. Either way, we will work on our service and make sure situations like this will lessen and won't happen again. Your reviews help us to be better. We hope you give us a chance to prove that we can do better than this, as well.

“Everything was perfect”

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Thanks for the feedback! We're glad you enjoyed our service. Hope to see you again.

“The driver came to pick us up at the agreed time, was very friendly and helpful and left us in front of the door of our apartment. An excellent service.”

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Dear Joana, thank you for your feedback! We are glad the ride went smoothly and you enjoyed our service. Looking forward to seeing you again!

“Great experience. Turned up on time. Very clean modern taxi. Many thank”

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Dear Frederick, we appreciate your review! It's good to hear you enjoyed the ride and everything went smoothly. Looking forward to seeing you again!

“Great experience,very good and polite driver.”

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Dear Stefan, thank you for the feedback! We're glad to know you enjoyed the ride. Hope to see you again!

“hello i reserved a transportation from mercure la defence grand arch to airport paris the driver never showed up and never answered the phone had to take a taxi from hotel arrived late any way when i reached home i emailed the company and they responded with a photo of van infront of a different hotel mercure la defence parc which is 1 km away from my hotel after several emails they charged my credit card 74 euros without providing any service and tried to imply driver showed up but i didnt comunictate with him they are scamers and dont deal with them i will report then to better buisness bureau they are scamers and crooks Show less”

Helpful Report

Dear Aly, Thank you for your feedback. We are very sorry this situation had occurred in the first place. It is a real shame that you couldn't reach the driver as well as they were not at the meeting point according to the provided information. The last thing you want to deal with on a vacation are additional issues, so we truly understand how you feel. Either way, we will work on our service and make sure situations like this will lessen and won't happen again. Your reviews help us to be better. We hope you give us a chance to prove that we can do better than this, as well.

Helpful Report

Dear Aly, Thank you for your feedback. We are very sorry this situation had occurred in the first place. It is a real shame that you couldn't reach the driver as well as they were not at the meeting point according to the provided information. The last thing you want to deal with on a vacation are additional issues, so we truly understand how you feel. Either way, we will work on our service and make sure situations like this will lessen and won't happen again. Your reviews help us to be better. We hope you give us a chance to prove that we can do better than this, as well.

“worked like a charm”

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Thank you for your feedback! Looking forward to being useful in your next trips.

“Very professional.”

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Dear Alexandre, Thank you for your feedback. We hope to see you again with us!

“Efficient, prompt service.”

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Dear Chris, thank you for your feedback. We hope to see you again in your future trips!

“Todo correcto . La conductora super educada y el coche de lujo”

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Thank you for the feedback! We are glad to know you enjoyed the ride. Looking forward to seeing you again.

“Driver was punctual and very friendly”

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Dear Alain, We appreciate your review! Looking forward to seeing you again.

“Very reliable and punctual. I can highly recommend Kixi taxi. We will definitely book with them again on our next trip.”

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Hi Gunilla, Thank you for your review! We're glad to know you enjoyed our service. We'll be waiting for you on your next trips!

“Alles Bestens, Fahrer fuhr sehr sicher und Regelkomform (in Italien), keine Verspätung etc. Kann ich nur Weiterempfehlen...”

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Thank you for your feedback. We hope to be useful in your next trips as well!

“Velmi dobrá služba. Vše online vyřízeno Řidič čekal na letišti i na nádraží.”

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Dear Stanislav, Thank you for your review. We are happy to know you enjoyed the transfer. Looking forward to seeing you again with Kiwitaxi!

“The driver was stopped at the border and not allowed to proceed to Georgia from Azerbaijan leaving us stranded there. No apologies but a statement from this rubbish company that we had left with friends at the border! (We were rescued by some kind people that we had encountered the day before during our touring). Avoid these dishonest people at all cost.”

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Dear Marianne, Thank you for your review. We apologize for the inconvenience and the issues you had on your trip. It is truly horrible that you had to look for alternative transportation. We will carefully look into the situation that you described and demand the answer to why your transfer wasn't completed to the fullest. We'll stay in touch with you.

Kiwitaxi is rated 4.6 based on 1,172 reviews