Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.65

4.7 Rating 1,108 Reviews

100 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.7

Based on 1,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver came to pick us up at the agreed time, was very friendly and helpful and left us in front of the door of our apartment. An excellent service.”

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Dear Joana, thank you for your feedback! We are glad the ride went smoothly and you enjoyed our service. Looking forward to seeing you again!

“Great experience. Turned up on time. Very clean modern taxi. Many thank”

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Dear Frederick, we appreciate your review! It's good to hear you enjoyed the ride and everything went smoothly. Looking forward to seeing you again!

“Great experience,very good and polite driver.”

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Dear Stefan, thank you for the feedback! We're glad to know you enjoyed the ride. Hope to see you again!

“worked like a charm”

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Thank you for your feedback! Looking forward to being useful in your next trips.

“Very professional.”

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Dear Alexandre, Thank you for your feedback. We hope to see you again with us!

“Efficient, prompt service.”

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Dear Chris, thank you for your feedback. We hope to see you again in your future trips!

“Todo correcto . La conductora super educada y el coche de lujo”

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Thank you for the feedback! We are glad to know you enjoyed the ride. Looking forward to seeing you again.

“Driver was punctual and very friendly”

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Dear Alain, We appreciate your review! Looking forward to seeing you again.

“Very reliable and punctual. I can highly recommend Kixi taxi. We will definitely book with them again on our next trip.”

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Hi Gunilla, Thank you for your review! We're glad to know you enjoyed our service. We'll be waiting for you on your next trips!

“Alles Bestens, Fahrer fuhr sehr sicher und Regelkomform (in Italien), keine Verspätung etc. Kann ich nur Weiterempfehlen...”

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Thank you for your feedback. We hope to be useful in your next trips as well!

“Velmi dobrá služba. Vše online vyřízeno Řidič čekal na letišti i na nádraží.”

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Dear Stanislav, Thank you for your review. We are happy to know you enjoyed the transfer. Looking forward to seeing you again with Kiwitaxi!

“The driver was stopped at the border and not allowed to proceed to Georgia from Azerbaijan leaving us stranded there. No apologies but a statement from this rubbish company that we had left with friends at the border! (We were rescued by some kind people that we had encountered the day before during our touring). Avoid these dishonest people at all cost.”

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Dear Marianne, Thank you for your review. We apologize for the inconvenience and the issues you had on your trip. It is truly horrible that you had to look for alternative transportation. We will carefully look into the situation that you described and demand the answer to why your transfer wasn't completed to the fullest. We'll stay in touch with you.

“Rude abusive driver who refused to take us and our luggage; it was outsized but I’d checked with the company and booked appropriately as advised by them, and paid in advance. No response from the company to my request for my money back as service booked was not provided. Disgraceful”

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“Everything was according to plan. The taxi was waiting for us at the airport, very comfortable Mercedes. The driver was nice and polite. The service is absolutely recommendable.”

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Hello! Thank you for your review. We are glad you enjoyed the ride and everything went smoothly! Looking forward to seeing you again.

“Chauffeur ponctuel et très efficace. Je recommande cette société. Prestation parfaite. Aucune mauvaise surprise.”

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Hi! Thank you for your review. It's good to hear you enjoyed the ride. Looking forward to seeing you with Kiwitaxi again!

“Great service”

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Dear Ricardo Jorge Vieira Vares, Thank you for your review. We are glad you enjoyed our service! Looking forward to being helpful in your next trips!

“Always there to meet us on time. Comfortable journeys. Overall excellent service.”

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Dear Nick, thank you for your review. We're glad your experience with Kiwitaxi was a good one. We hope to be useful in your next trips!

“Servicio perfecto. El taxista fue puntual en la recogida. Muy recomendable. Planamente satisfechos con el servicio.”

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Thank you for the feedback! We're glad you enjoyed the ride and everything went smoothly. Looking forward to seeing you again!

“ I've ordered a Kiwi Taxi service (a business class car) from Genova airport to Piazza Principe railway station. I've made a 100% prepayment, received a confirmation letter and was told the driver meets me when I arrive with a kind of nameplat. So, I arrived and nobody met me. Nobody answered me when I called a number I found in my confirmation letter... Then i contacted the Kiwi Taxi clients support service. A call-center guy couldn't contact to the transfer agency they cooperate with. So, I spent about an hour in the airport waiting for any solution. But I haven't got any help. I had to take a cab nearby the airport by myself and pay for my travel again. I almost missed my train... As I was told by the Support Service officer later, there was a big flight from Tel-Aviv that arrived the same time with me. So, all the cars from that transfer agency went to meet passengers from that flight. Allow me to remind, there was 100%-prepayment from me... I don't thing that was an acceptable excuse, to be frank. I was really shocked. I would never recommend this service to anyone.”

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Dear Anna, We deeply apologize for this situation. It is truly horrible. We will look into this issue carefully and make sure situations like this never happen again. Considering we have failed to provide you with the transfer, we will refund the whole amount of the prepayment.

“Pick-up was on time. However, suggest that drivers pump petrol before picking up passenger, as it would be more professional not to do it with the customer inside the car. My driver stopped at petrol station on the way to the airport. Luckily, I had plenty of time before my flight. If I was rushing to catch my flight, I might have been late.”

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Dear Sally, Thank you for your review. What you've described is outrageous. We apologize for the driver's behaviour as it is inappropriate on many levels. It is certainly a relief that there was enough time before your flight and you made it in time. We will look into this matter and make sure it won't happen again.

Kiwitaxi is rated 4.7 based on 1,108 reviews