Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.57

4.6 Rating 1,223 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like service! The taxi driver was on time. And the car was big and comfortable!”

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Thanks for the feedback! It's good to hear everything went smoothly! Hope to see you again.

“The transport from the airport to our hotel was perfect: On time and with a nice driver.”

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Thank you for the review. It's great that you had a nice ride and everything went smoothly. Looking forward to seeing you again.

“Excellent service”

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Thank you for the review. We're glad you enjoyed our service. Hope to see you again!

“Clean fast and professional”

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Thank you for your review. We're glad to know you enjoyed the service. Looking forward to seeing you again.

“On time, clean, great overall experience”

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Thank you for your feedback. We're glad you enjoyed our services! Hope to see you again.

“Driver was so polit.”

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Thank you for the feedback. We're glad you enjoyed the ride with our driver. Hope to see you again!

“It was a nice experience to hire your car. The driver was courteous, punctual and driving excellent.”

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Thank you for the feedback! We are delighted to find out you enjoyed our service and the ride went smoothly. Looking forward to seeing you again.

“Good service, nice driver”

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Thank you for the review. We're glad you had a good experience with us. Hope to see you soon!

“Very good service. On time.”

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Thank you for the feedback. We're glad you enjoyed our service. Hope to see you again!

“Everything was perfect!”

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Dear Maria, thank you for your feedback! We are very happy to know that the ride went well. Hope to see you soon!

“Excellent, on time and found hotel easily. 100% recommend”

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Thank you for your review! We're glad everything went smoothly. Hope to see you again!

“All was at Time . Kind driver.”

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Thank you for the feedback! We're glad you enjoyed the ride. Hope to see you again!

“Great service”

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Thank you for the feedback! We're glad you enjoyed our service. Looking forward to seeing you again.

“Dont book with KiwiTaxi. They wont show up to pick you up. They will not pay your consequential damage. That was my experience in St petersburg. Very awfull experience”

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Thank you for your feedback. We are very sorry that you had a bad experience with us and we apologize for the driver not being at the meeting point even though they should have been. And we will definitely refund the money that you had spent for the transfer that wasn't provided. If you have questions, please do not hesitate to contact us so we could help you.

“I only used Kiwitaxi once time. From Samara Airport to Samara center. I booked a taxi for 4 passengers plus 3 pieces of luggage. Driver was waiting for us, perfect. Obviously he didn´t speak English, only a few words. We reached the car, a SUV, but with a great wheel in the boot of the car. So, our 4 pieces of luggage (one big, two standard and one small) diden´t fit inside. Solution: the two standard pieces into the boot, and the big and small inside with three passengers in the rear seats. Incredible ! Around 45 km. Price was not expensive, but if you book a transfer in the hotel or in Yandex taxi it is even more cheap. Despite all the driver was nice and behaved well”

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Dear Alfredo, Thank you for your feedback. We are very sorry you had to struggle with the luggage, this is not a very nice situation. Either way, we are glad you enjoyed our service. We hope to see you again and prove we can do better than this.

“Very good service”

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Thank you for the feedback. We're glad to know you enjoyed our service. Looking forward to seeing you again.

“kiwi taxi is a scam company don't use them they will charge on your credit card even if you were waiting for them in the hotel lobby they charged my credit card 15 days later and we have several witness and no one answered the phone provided and when the driver never showed up and when we complained they sent us proof of a picture of the wrong hotel and still insisting that the driver showed up the customer service sucks and all they want is to charge people for service not provided”

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Dear Aly, Thank you for your feedback. We are very sorry this situation had occurred in the first place. It is a real shame that you couldn't reach the driver as well as they were not at the meeting point according to the provided information. Either way, we will work on our service and make sure situations like this will lessen and won't happen again. Your reviews help us to be better. We hope you give us a chance to prove that we can do better than this, as well.

“Everything was perfect”

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Thanks for the feedback! We're glad you enjoyed our service. Hope to see you again.

“The driver came to pick us up at the agreed time, was very friendly and helpful and left us in front of the door of our apartment. An excellent service.”

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Dear Joana, thank you for your feedback! We are glad the ride went smoothly and you enjoyed our service. Looking forward to seeing you again!

“Great experience. Turned up on time. Very clean modern taxi. Many thank”

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Dear Frederick, we appreciate your review! It's good to hear you enjoyed the ride and everything went smoothly. Looking forward to seeing you again!

Kiwitaxi is rated 4.6 based on 1,223 reviews