kin. Furniture & Design Store Reviews

Name: kin. Furniture & Design Store
Address: Unit 2 Stirchley Trading Estate, Hazelwell Road, Birmingham, Birmingham
Rating: 4.95

5.0 Rating 1,963 Reviews

99 %

of reviewers recommend kin. Furniture & Design Store

5.0

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About kin. Furniture & Design Store:

kin. Furniture & Design Store - We bring together a range of products from the leading Scandinavian design brands such as HAY, Muuto, &Tradition, Carl Hansen & Son

As a small independent store in the heart of Edgbaston, Birmingham we curate and have a passion for everything we sell. We listen to what our customers need, and are proud to deliver a personal, friendly service with every purchase.

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kin. Furniture & Design Store 5 star review on 10th July 2023

M Pinkerton

kin. Furniture & Design Store 5 star review on 10th June 2023

kin. Furniture & Design Store 5 star review on 10th November 2022

Anonymous

Anonymous // 01/01/2019

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“Very nice bag with zipped. Bought to take on airplane & fit under seat”

Helpful Report

Great to hear you love the Baggu Bag Susan. Thanks for the comments Lewis

“Staff are fully attentive without being intrusive. There’s an excellent range of lovely items to entice prospective customers. I have, on my visits, really enjoyed the overall relaxed ambiance. A phone number would be helpful as would lower delivery charges.”

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Hi Bernadette, Thanks for your comments - glad to hear you like the range of items and our service. If you ever want to give us a call our phone number is 0121 295 8866, due to being a small team it may go to voicemail but we will call or email back. Hope to see you again soon, Lewis

“Kin dealt with my recent order in a very fast and efficient way. I was kept updated throughout the process, and my order arrived when expected and was very well packaged. I am very pleased with both the product and the service I received, and would be happy to shop here again.”

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Hi Angela, Thanks for your comments - glad to hear we kept you updated and that you love the product that's great to hear. Hope to see you again soon. Lewis

“All good from ordering through communications to delivery”

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Hello, Great to hear you like the experience - from the product, to our communications and the furniture delivery to you. Hope to see you again soon. Lewis

“Great and fast delivery!”

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Great to hear you loved the service Stella and our quick delivery. Thanks for the comments Lewis

“Fantastic product”

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Great to hear you loved the products you selected Sophie. Thanks for the comments Lewis

“The table was delivered to my block of flats and, as I didn’t put a flat number on my address, the ups driver didn’t press any flat buzzers and just decided to not deliver it - Cost me £7 more to get it re-delivered - complete hassle”

Helpful Report

Hi James, Yes unfortunately the flat number was left off the delivery address when you placed your order, so this did mean that UPS could not deliver. It is not reasonable in our view to expect UPS to call other flat numbers to gain access to the building, as they would still not have known where to deliver the item, and there is no concierge to accept on your behalf. I did explain all of this to you, and also called you to explain everything, and I left that call feeling that you had understood things from our point of view. With regard to the charge, we do of course have to pay UPS for the redelivery, so given the error was on the address provided we felt £6.95 was a reasonable charge, which covered roughly half of the cost to resend the item. It is unfortunate you felt it necessary to leave this review, but we appreciate the feedback. Thanks Lewis

“I’m happy buyer”

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“Extremely helpful company and a good website. Dispatch was swift. This is the second time I have used them and would certainly do again.”

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“Fantastic item, great communication, quick and exactly as described. I am very pleased!!”

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“As a first time user of KIN I was extremely pleased and satisfied with the service provided. I will most definitely return to KIN. Excellent product purchased, exactly what I was looking for, delivered promptly and in good condition. Will happily recommend KIN to others.”

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“Visited the store and we were very impressed with it and Lewis was very helpful. We purchased a large Hay MegaDot bedspread which we are very pleased with. Excellent quality and looks great. Would recommend a visit and we will certainly be back.”

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“Super fast delivery and hassle-free purchase”

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“Great product and super fast delivery”

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“I have ordered a few times and the experience has been really good . Items shipped on time , received in one piece .”

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“Competitively priced -well packaged-arrived swiftly.”

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“Item came really nice and quickly in perfect condition!”

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“I have not received the item and I have emailed and had no response with regards to this”

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Hi Alexandra, We have received no prior email from you on this issue. Checking your order this was dispatched with Royal Mail on the next working day as we promise, and I can see from the tracking that there was a failed delivery attempt. I can check with Royal Mail when this is due to be redelivered now we are aware of your issue. I am upset to see you felt it necessary to give a 1 star through no fault of our own. Thanks Lewis

“A very efficient and pleasant company to deal with. I ordered the Hay coffee press as a gift for my husband and it arrived very quickly and beautifully, (practically) packaged. Wouldn’t hesitate to order again from them.”

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“Product arrived damaged. Sent Kin several emails and left voicemails (they never answer the phone) to request replacement. No response in over a week so requested return via their website and still no response.”

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kin. Furniture & Design Store is rated 5.0 based on 1,963 reviews