King & McGaw Reviews

Name: King & McGaw
Address: New Road, Newhaven, West Sussex
Rating: 4.88

4.9 Rating 5,860 Reviews

99 %

of reviewers recommend King & McGaw

4.9

Based on 5,860 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01273 511 942

Email:

web@kingandmcgaw.com

Location:

New Road,
Newhaven
West Sussex
BN9 0EX

Write Your review

Tell us how King & McGaw made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

King & McGaw 5 star review on 28th April 2024

413

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fabulous service! I will definitely use King and McGaw again. Richard Smith”

Helpful Report

Posted 4 years ago

“Service was really fast and I cannot fault the frame it is great quality. The print quality however, is not as good as I would have liked. The picture looks blurred. It’s a bit like it’s been “blown up” to much and lost it’s fidelity around the edges.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to provide a review. We are sorry to hear that your print was not as expected. We try to ensure that all of prints are printed to best resolution and and size, so your feedback will passed into our image and printing team. If you have any problems, please do not hesitate to let get in touch with us at customercare@kingandmcgaw.com Kind regards Amy

Posted 4 years ago

“Always loved this company but disappointed this time. The print and framing is stunning, love it. Unfortunately the black ash frame has some areas on the bottom of the frame that when touched leave black marks on your fingers and looks wet when the frame is viewed. Really can't be bothered to send such a big framed print back but it's very annoying that another trusted company has fallen short of quality expectations on this occasion.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to provide an online review. We are sorry to hear of your disappointment and the issues with your frame. Please do accept my apologies for this. I have sent you an email to see if there is anything we can do to rectify this issue. Kind regards Amy

Posted 5 years ago

“The service was good but the item delivered was larger than ordered, and so returned.”

Helpful Report

Posted 5 years ago

“Was only pleased with 2 of the 4 posters. Quality v poor on vogue and much smaller than I thought. Again quality on nyc one mediocre”

Helpful Report

Posted 5 years ago

“The product was fine, indeed I was pleased with it but delivery, despite having to pay for it, was slow. Then, on the day it was finally to be delivered, they chose UPS who only give an indication of time if they have tried to deliver and not been able to. I therefore had to stay in all day. For this reason alone I would seek out an alternative.”

Helpful Report

Posted 5 years ago

“The Picasso is vibrant and looks great but the Da VInci Vitruvian Man looks poor. I am not sure how this makes me feel, so an acceptable review is how I have gone.”

Helpful Report

Posted 5 years ago

“So let's first touch on the actual print and frame. Amazing! The quality and packaging is super good, and it looks great in my living room. I was so happy when it finally arrived. It's just such a shame, because before this beautiful end result, was a nightmare for me.. The biggest pain is that they use UPS for their delivery. UPS "attempted" to deliver twice to my door, ignoring concierge, or my requests to drop to a neighbour as I said I won't be in (which was confirmed there end on the system). I was on hold for 30 mins on the phone trying to arrange this... Twice!! To be told they would drop it to a neighbour/concierge (as requested)! All requests were ignored by their drivers (very typical), so they took it back to a HQ very far from my apartment, saying it would be another week to resend due to easter break. I ended up spending £40 in taxi fares to pick up from the depot. The whole experience with UPS was so painful, so I don't think I can use this company again, unless they made an exemption for a different courier. The £7.99 delivery charge still stuck, and K&McG nor UPS refunded the delivery charges, both saying I needed to settle with either party shunning the blame. Nothing was done to make up for this unexpected expense. Shame to lose a potential long term customer over £7.99! All about the principal though. Great product though if you get lucky with UPS.”

Helpful Report

Posted 6 years ago

Dear Bradley, Thank you for your order & feedback. We are pleased to hear you're happy with the quality of your order. We are sorry to hear of your UPS delivery experience. I have just emailed you directly regarding the shipping refund. Kind Regards, Jane

Posted 6 years ago

“Was unhappy with purchase as the canvas had a line running through image, took a while to take photos and communicate with customer service but had replacement in the end.”

Helpful Report

Posted 6 years ago

“Tiree cottage was disappointing . sky and cottage roof merge into one. Much darker than it shows on site. Wish I had read the reviews before I ordered it.”

Helpful Report

Posted 6 years ago

“Service and delivery excellent. Canvas arrived and was much, much darker than appeared online. Dispppointing.”

Helpful Report

Posted 6 years ago

“Very friendly service people.but have not received either order yet”

Helpful Report

Posted 7 years ago

“Ordered 2 prints both came very quickly and good quality. The prints didn't show in th pictures online that they would have the artists name printed at the bottom of the print in a large font. I may have misses this in the description.”

Helpful Report

Posted 7 years ago

“Picture was well packaged and I could choose delivery date, which was handy. The frame and mount are good, but the resolution of the print is disappointing. I guess this is because we asked for the print to be enlarged too much, but if this is the case, it would be good if a warning came up about the resolution? I'm not happy with the quality of the print.”

Helpful Report

Posted 7 years ago

HI, Thank you very much for taking the time to give us your feedback on your recent order. We are very sorry to hear that you were disappointed with the quality of the print. Having looked at the high resolution file that we hold for this image, we do agree that enlarging the image to the size you ordered has resulted in a less than perfect print. We have now reduced the maximum size of the image to reflect the quality of the image file. We would be happy to accept your order back for a full refund if you would like to contact us. Our email address is customercare@kingandmcgaw.com

Posted 7 years ago

“My biggest gripe is that you don't have a gloss white frame other than a box type. So, I ordered last week an identical picture to one I had ordered on my prior order only this time with a frosted silver frame. So, will you discount this latest order as I really wasn't happy with the frame on the first one &, consequently will be donating that one to a charity shop as I don't need 2 identical pictures. Gill Doherty”

Helpful Report

Posted 7 years ago

Dear Gill We are really sorry to hear that your were disappointed with the frame moulding choice. We'll contact you by email shortly to arrive at a satisfactory outcome. Kind regards, King & McGaw customer service

Posted 7 years ago

“Simply adequate”

Helpful Report

Posted 7 years ago

“Good choice of art prints in a variety of styles. Easy to use web site.”

Helpful Report

Posted 7 years ago

“I was somewhat disappointed with the standard prints, are the canvas/oil type prints considerably better? By that I mean more realistic - more like originals? Please allow for my limited knowledge.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are very sorry to hear that you are disappointed with your prints. We will contact you directly regarding the order.

Posted 8 years ago

“I love my prints but I received them wrinkled on the edges. So my suggestion is that the tube box for the poster be more sturdy to withstand the long trip. I was happy to receive my posters on time so thank you. I'm a fan of vintage and hollywood black and white photos. it would be great to have new items in your library. Thank you.”

Helpful Report

Posted 8 years ago

“I was very pleased with the artwork I ordered from King and Mcgaw. ordering art from king and MCgaw was very efficient and it was all packaged very well but delivery was really awful. I ordered express delivery and was told it would arrive by the end of the week so I telephoned the King and Mcgaw to check about the delivery and was told it was dispatched Thurs and should arrive during the day (friday) and when I called again I expected them to follow up on the delivery but was told to check it myself. It finally arrived the following Monday which was disappointing after I had paid for express delivery.”

Helpful Report

Posted 8 years ago

King & McGaw is rated 4.9 based on 5,860 reviews