“I was quoted £67 plus vat for a call out, the locksmith arrived and discovered the inside key had been left in the lock, apparently according to the master locksmiths it can be removed via the letter box, but went straight to drilling cost went up to £139 +vat new lock £96, time on site max 40mins max, total £235 +vat , quick service but expensive. I have since been quoted a cheaper price to have done the job.”
“On the phone I was told and had it confirmed again by the operative before ending the call that the cost of lock repair would be £59.99 if the door lock could be fixed without requiring a new part. If a new part / door mechanism was needed, I was told I would need to pay this in addition to the £59.99. I agreed.
The locksmith came, fixed the lock mechanism without requiring any new parts but said it cost £100 as it was more complicated. He then added a whopping £20 on top of that for VAT!!! Not sure what he vatted as didn’t need anything more than his screw driver. So .... I was told £59.99, charged £120!
The locksmith was Very nice and polite and did the job fine although it isnt the same as before breaking. I think I was hugely over charged as I wasn’t locked out. Didn’t have to break anything, just swapped a mechanism Around inside the lock .”
We apologise for the negative experience you feel you have received from our Company and would like the opportunity to put this right.
Please email info@allservices4u.co.uk and we will aim to put this right.
“I found it all very confusing. I was trying to get in touch with the Locksmiths in Sunninghill - people that I have dealt with in the past. I googled them a couple of times only to get your telephone number up each time. When I asked if they were the Sunninghill locksmith I received a very evasive answer i.e. we deal with all the London area etc. This was from the receptionist and locksmith. Perhaps you would be kind enough to explain this confusion. The locksmith arrived very promptly, seemed to fix the problem, it cost £94.80 which I did feel was rather expensive for a call out charge and two squirts WD40. The locksmith said he would be in touch re new lock but haven't heard from him yet.”
We apologise for the negative experience you feel you have received from our Company and would like the opportunity to put this right. Please email info@allservices4u.co.uk and we will aim to put this right.
Dear Customer,
Thank you for your feedback.
Unfortunately sometimes the locksmith will be held up and on this occasion the locksmith was so held up that the job had to be passed to another locksmith who then arrived as soon as possible.
Sincere apologies for the wait.
We are very pleased that you were happy with the locksmith that carried out the work.
Keys4ULocksmith
Dear James,
Thank you for your review.
Apologies, we have arranged for customer service to resend the invoice to the email address we were given. If you would like us to send the invoice to another address please contact us at info@keys4ulocksmith.co.uk and we will be happy to resend it.
Keys4ULocksmith
Dear Customer,
Thank you very much for taking time to leave a review.
However you were clearly quoted plus VAT during your booking call.
Keys4ULocksmith
“I was originally over-charged for this job. However after discussions they partially refunded me the difference and have been very courteous and professional. Thank you”
Dear Ann,
Thank you for your review. Apologies that you have had a problem with our service.
We are very pleased to hear that your complaint has now been resolved.
Keys4ULocksmith
“Ben came and performed locksmith service at my home He was prompt and professional. I would use Keys4u Locksmith Service and Safe again and recommend them to anyone. Thanks again Ben!”
