Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,486 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,486 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good fit”

Helpful Report

Posted 3 years ago

Thank you for your kind review, Becky.

Posted 3 years ago

“Purchased our Palma corner set 6 years ago, have just purchased a new set of cushion covers for it and it looks as good as the day we bought it. No wear or tear showing after 6 years on any of the rattan parts. Would highly recommend.”

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Posted 3 years ago

We are so pleased to hear that you have been satisfied with your Palma Corner Set, Gilly and thank you for leaving a lovely review! We hope that you can enjoy many more years of use of your furniture.

Posted 3 years ago

“The enquiry I made to the sales department was dealt with extremely professionally and quickly . Tremendous service !”

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Posted 3 years ago

Thank you for your kind review, David. We are delighted to hear about the service you have received from our Customer Service team. We have passed on your feedback to the colleague, who was more than happy to assist you.

Posted 3 years ago

“Good service very efficiently dealt with and got exactly what I needed”

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Posted 3 years ago

That's great to hear, John! Thanks for the kind review.

Posted 3 years ago

“Excellent product & service”

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Posted 3 years ago

Thank you very much for the kind review of our products and service.

Posted 3 years ago

“Outstanding quality and perfect fit.”

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Posted 3 years ago

Thank you for the great review, Paula. We are so pleased to hear that you are happy with your purchase.

Posted 3 years ago

“Quick delivery and we’ll packaged.”

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Posted 3 years ago

Thank you for your kind review. It's great to hear that you are happy with your purchase.

Posted 3 years ago

“quick efficient good value”

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Posted 3 years ago

Thank you very much for your review Simon, we are so glad to hear you are happy with your order.

Posted 3 years ago

“Unbelievably great service from a company who actually respects and honours the three year guarantee on their furniture. Thank you so much for the replacement table and the exceptional customer service”

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Posted 3 years ago

Thank you for your review, Karen and we are very sorry to learn that you have had an issue with your product. I have been assured that you have since spoken with Abi in Customer Services who has resolved the issues. If there is anything else we can help with, please contact Trade@kettler.co.uk.

Posted 3 years ago

“Excellent service from your employee who took my phone call. I required some leg protectors for my garden furniture and she showed me where to find them on your website. I took the opportunity to tell her what am amazing product your Royal Garden Savoy range is. Bought in 2003 and still going strong! We also have some in Spain which is also amazing. Well done Kettler!”

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Posted 3 years ago

Many thanks for your review Wendy! We are delighted to hear about the excellent service you have received from our Customer Service team. We have passed on your feedback to the colleague, who was more than happy to assist you.

Posted 3 years ago

“Have always purchased Kettler because they build substantive products that last!”

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Posted 3 years ago

Thank you so much for your kind review. We hope you continue to enjoy using your Kettler products this summer!

Posted 3 years ago

“Very pleased with the service. I feel sure I will be happy with the product.”

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Posted 3 years ago

Thank you for your great review, David. We are so happy to hear that you are pleased with our furniture and service.

Posted 3 years ago

“Exactly as described excellent quality promt delivery thanks”

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Posted 3 years ago

Thank you for your brilliant review, Anthony. We are so pleased to hear that you are happy with our furniture and delivery service.

Posted 3 years ago

“Only ordered some replacement feet for a table but was very pleased that they were available and not expensive. Came within a few days and no delivery charge. Excellent service.”

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Posted 3 years ago

Thank you so much for taking the time to review our service, John. We are so pleased to hear that you are happy with your order.

Posted 3 years ago

“Very happy with purchases”

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Posted 3 years ago

Thank you for your review, Lyn. We are pleased to hear that you are happy with your purchase.

Posted 3 years ago

“Very high quality. Also product sent out very quickly. Thank you.”

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Posted 3 years ago

It is great to hear you are happy with the quality of your Protective Cover. Thank you very much for your kind review!

Posted 3 years ago

“Excellent product”

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Posted 3 years ago

Great to hear, Sarah! Thank you for your review

Posted 3 years ago

“We purchased the Palma set about 5 years ago, extremely comfortable with the supplied cushions. Just ordered a new chair cover, came very quickly by courier, excellent quality at a great price. Beware of cheap imitations! 😎”

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Posted 3 years ago

Thank you for your brilliant review, Stephen. We are so pleased that you have purchased more Palma to go with your set, and hope that you enjoy many more years of use from it all!

Posted 3 years ago

“Excellent service. Helpful and efficient.”

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Posted 3 years ago

Thank you for your review, Gary! It is great to hear that you have been pleased with the service.

Posted 3 years ago

“Easy to order online and helpful staff who kept me updated with order.”

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Posted 3 years ago

Thank you for leaving us a review. We are pleased that you have found the process of ordering with us easy!

Posted 3 years ago

Kettler is rated 4.4 based on 2,486 reviews