Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,486 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,486 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well designed web site, informative and easy to use. Ordering straightforward and followon service good.”

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Posted 3 years ago

Thank you for your review Jan. We are pleased that you found the ordering process to be hassle free and that you were able to purchase what you needed.

Posted 3 years ago

“Excellent quality and delivered promptly”

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Posted 3 years ago

This is great to hear Richard! Thank you for your review

Posted 3 years ago

“Bought a few items from Kettler and the customer service has been brilliant.”

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Posted 3 years ago

Thank you for your very kind review Jan. We are so pleased that as one of our returning customers, you have been pleased with our service.

Posted 3 years ago

“Easy to order delivered quickly well informed on arrival date and good quality goods.”

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Posted 3 years ago

Thank you for your review Alan.

Posted 3 years ago

“Ordered and delivered on stated date. Would certainly recommend from yourselves”

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Posted 3 years ago

Thank you for your kind review Jayne!

Posted 3 years ago

“I now have three generations of Kettler furniture. The earliest must be at least 25years old, then matching table and chairs(bought in France). Latest the companion seating which very nearly matches. I think that says how much I love the Kettler product for it’s longevity and good looks.”

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Posted 3 years ago

It is great to hear from such a loyal and long-standing customer, who is still enjoying their Kettler products. Thank you for your great review, and we are so thrilled that you continue to buy Kettler.

Posted 3 years ago

“Fabulous furniture, we are very happy with our Palma corner sofa set and our Elba dining set . I have recently emailed Kettler to ask about cleaning products and I was emailed next day with all the information I needed. Great Service”

Kettler 5 star review on 14th February 2022

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Posted 3 years ago

We are so pleased to hear that you are happy with your purchases, and the service that you have received from the team. The set-up you have in your home looks great! Just wishing for some good weather so you can start enjoying it again! Thank you for your great review Sally

Posted 3 years ago

“Excellent customer service..had small issue with one of the chairs on a versa corner unit, but excellent service replaced the whole set communication excellent throughout. If only every customer service was this good, gives you confidence buying online !!”

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Posted 3 years ago

Thank you for your review, Scott! We are so pleased that you are happy with the service that you have received, and please do not hesitate to get in touch again should you need to!

Posted 3 years ago

“Excellent quality products and efficient service”

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Posted 3 years ago

Thank you for your great review William!

Posted 3 years ago

“Everything was well organised and the item arrived on time”

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Posted 3 years ago

Thank you for your review! :)

Posted 3 years ago

“The seat end caps arrived on time and in perfect condition. They were a perfect fit and brought the chairs back to their original condition.”

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Posted 3 years ago

Thank you for your review! :)

Posted 3 years ago

“Good online experience and prompt delivery”

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Posted 3 years ago

We are pleased that you have been happy with your purchase, and thank you for your review!

Posted 3 years ago

“Needed a couple of parts for my Panasol gazebo so rang customer service today. Spoke with a really pleasant and helpful Customer Service advisor called Emily. She sorted out my issues very quickly and to my complete satisfaction. If only all customer service departments were this switched on and helpful.”

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Posted 3 years ago

“We recently had to replace a small part of our Kettler Fire pit. We contacted Kettler and spoke to Dawn who was absolutely outstanding. Excellent customer service, friendly and an overall great experience. Great after sales. Highly recommend this company.”

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Posted 3 years ago

“Heavy duty cover excellent fit”

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Posted 3 years ago

“Late last year I ordered on line some touch up paint for our Kettler RHS bench. When it arrived it was obviously the wrong shade so I contacted Customer Services to see if they could help. I received an almost instantaneous reply from Kat Wood giving me a link to reorder the correct shade. Unfortunately, the link was to the same shade of paint that I previously ordered. Having advised Kat of this she replied within the hour saying that she had sourced the correct colour and as a goodwill gesture would send one out free of charge. This has been nothing but a pleasant exchange of messages and a perfect outcome. Kat's level of customer service has been nothing short of outstanding and her superiors should be justifiably proud of her. If there is an 'Employee of the Month' award Kat should certainly be nominated. If there isn't, someone should buy her an industrial size G&T!”

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Posted 3 years ago

“We purchased a refurbished table tennis table. It arrived assembled (which was an added bonus) and it excellent quality. We are delighted with it and the communication and service from Kettler was excellent.”

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Posted 3 years ago

“The cover arrived when expected and looks amazing on the table tennis table exactly what we needed and on time.”

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Posted 3 years ago

“Excellent product and good service”

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Posted 3 years ago

“Fits perfectly arrived really quickly hoping be great during the bad weather 😊”

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Posted 3 years ago

Kettler is rated 4.4 based on 2,486 reviews