Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,130 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,130 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top quality products with excellent customer service”

Helpful Report

Posted 8 months ago

Thank you so much for your 5 star rating of Kettler, Alan! We are so pleased to hear that you had such a great experience with us. We strive for excellence in our products and customer service, and we are delighted that you found them to be of top quality. Thank you for your support!

Posted 8 months ago

“The purchasing process of Kettler is easy to navigate and uncomplicated to use. I also had reason to phone Kettler and I was greeted by very nice professional people. The product I decided to buy was garden furniture covers, which arrived on time and were of great quality. I would have no problems recommending kettler as company to any of my family and friends.”

Helpful Report

Posted 8 months ago

Thanks so much, Vincent, for the five-star rating! It's great to hear that you had a positive experience with Kettler, from the purchasing process to the product's arrival. We're so pleased that you had a great customer service interaction with us and that you're happy with the product quality. We truly appreciate you taking the time to give us that positive feedback and will be sure to pass it on to our team.

Posted 8 months ago

“Found what I wanted on the website (teak colouriser and protector. Ordered items and they were delivered promptly.”

Helpful Report

Posted 8 months ago

Thank you so much, Leslie, for your wonderful 5 star rating for Kettler! We're so glad to hear that you found exactly what you were looking for on our website and that it arrived timely. It's great to know that we could help you achieve the kind of teak colouriser and protector you need. Thank you for your support!

Posted 8 months ago

“We bought the Palma Cube Cover, speedy delivery. We already have and love the Kettler Outdoor Palma set and covers.”

Helpful Report

Posted 8 months ago

Thank you so much for your 5 star rating of Kettler! We are so glad that you are happy with the speedy delivery of the Palma Cube Cover. We are thrilled to hear that you already have and love the Kettler Outdoor Palma set and covers!

Posted 8 months ago

“Replacement for original cover from 3 years ago which had deteriorated.”

Helpful Report

Posted 8 months ago

Thank you so much for your 5 star rating, Simon! We really appreciate your kind words and are delighted to hear that the Kettler cover has replaced the original from 3 years ago and that it is of good quality. We are thrilled to have earned your satisfaction!

Posted 8 months ago

“Quick Efficent Service.”

Helpful Report

Posted 8 months ago

Thank you so much, Anthony, for your 5 star rating of Kettler! We really appreciate your support. We strive for quick and efficient service and are glad to know that you experienced that with us.

Posted 8 months ago

“I was able to speak to someone straight away who was easy to communicate with and very helpful. More companies should be like this!!”

Helpful Report

Posted 8 months ago

Thank you so much, Jonathan, for taking the time to leave a 5 star rating for Kettler! We're delighted to hear that you were able to speak to someone straight away and receive such helpful communication. We are so glad you found our approach to customer service so agreeable. We could not agree more that “more companies should be like this” and thank you for your kind words!

Posted 8 months ago

“Very good service”

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Posted 8 months ago

Thank you Brian for your 5 star rating of Kettler! We are delighted to know that your experience with us was positive and that you have found our services to be Very good. We appreciate your feedback and support. Thank you!

Posted 8 months ago

“Looked at cheaper options, but so glad we bought Kettler. The quality is superb.”

Helpful Report

Posted 8 months ago

Thank you so much for the 5 star rating! We are delighted to hear that you were satisfied with the Kettler product you purchased. It is a great feeling when customers confirm that their choice was the right one. We truly appreciate your satisfaction and that you looked at cheaper options, yet chose Kettler. The quality is indeed superb and we are delighted that you are happy with your purchase. Thank you again!

Posted 8 months ago

“Excellent product, service and delivery. All went very efficiently and the product is excellent.”

Helpful Report

Posted 8 months ago

Thank you, Martin, for your 5 star rating of Kettler! We're thrilled to hear that the product, service and delivery all went smoothly and that the product itself is excellent. We appreciate your feedback and look forward to continuing to exceed your expectations!

Posted 8 months ago

“Excellent and prompt service”

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Posted 8 months ago

Thank you, Susan, for your excellent 5 star rating of Kettler! We are so thrilled to hear that you had an excellent and prompt service experience with us. We look forward to serving you again soon.

Posted 8 months ago

“Very good service”

Helpful Report

Posted 8 months ago

Thank you, Christopher, for your 5-star rating of Kettler! We are so pleased to hear that you had a great experience with us. Your very positive review is very much appreciated. We strive to provide very good service, and we are glad that you were satisfied with it. Thank you again for your support!

Posted 8 months ago

“Very quick delivery, item as described”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star rating of Kettler, Mark! We're glad to hear that the delivery was very quick and that the item was as described. We appreciate your kind words and have enjoyed having you as a customer.

Posted 8 months ago

“Speedy delivery the covers are excellent quality and fit perfectly”

Helpful Report

Posted 8 months ago

Thank you so much for your 5 star rating! We are so happy to hear that the Speedy delivery, covers, and fit were to your satisfaction! We take great pride in providing excellent quality products and excellent customer service. Thank you again for your wonderful review!

Posted 8 months ago

“Good value item with quick delivery and regular updates on the parcel progress”

Helpful Report

Posted 8 months ago

Thank you, Colin, for your 5-star rating of Kettler! We are glad to hear that you found our product to be a good value item with its quick delivery and regular updates on the parcel progress. We appreciate your kind words about our services.

Posted 8 months ago

“Excellent touch up paint.”

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Posted 8 months ago

Thank you for your 5 star rating of Kettler! We are delighted to hear that our touch up paint has been excellent. We value your feedback and look forward to exceeding your expectations on future projects.

Posted 8 months ago

“Great company to deal with the products are second to none and the backup is first class. It's by no means the cheapest furniture but then again you get what you pay for :))”

Helpful Report

Posted 8 months ago

Thank you for your generous 5 star rating of Kettler, David! We really appreciate you taking the time to rate us so highly. We strive to provide top quality furniture that is backed up with first class service and support. We understand that our products may not always be the cheapest, but we always work hard to ensure that you get what you pay for. Thank you again for your review :)

Posted 8 months ago

“I needed some new footcaps for some chairs we bought a while ago. I wasn't sure I would be able to get them, but there they were on the website and at a very reasonable price! They arrived in just a few days and now the chairs look like new again. This is excellent follow-up customer service.”

Helpful Report

Posted 8 months ago

Thank you so much for the 5-star rating of Kettler! I'm so glad that you were able to find the replacement footcaps you needed at a reasonable price, and that they arrived so quickly. It's wonderful that the chairs look like new again! We appreciate your positive feedback and continued loyalty to Kettler.

Posted 8 months ago

“Well package speedy delivery good communication fantastic price”

Helpful Report

Posted 8 months ago

Thank you so much, Natalie, for your 5 star rating of Kettler! We are glad you were pleased with our well package speedy delivery, good communication and fantastic price. We truly appreciate your kind words.

Posted 8 months ago

“I recently purchased a Palma daybed which had been a display model at a Garden Centre and was missing some clips and a foot. The Customer Service department, Abi Smith in particular, has been excellent in finding and sending me the parts I need in very quick time. I also ordered, and have received, the cover for the daybed. I am seriously impressed with Kettler.”

Helpful Report

Posted 8 months ago

Thank you so much for your 5 star rating Patricia! We absolutely appreciate your kind words. Your experience with Abi in our Customer Service department and with our Palma Daybed display model shows our commitment to providing top notch service to our customers. We are delighted to have your full satisfaction with our products and company!

Posted 8 months ago

Kettler is rated 4.4 based on 2,130 reviews