Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,492 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,492 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A sign of a good company is how they handle a customer complaints and warranty claims. My warranty claim was handled quickly, and professionally. The replacement chairs arrived a few days after the claim was processed. I was very happy with the service I received. I have purchased Kettler products in the past and would not hesitate to recommend them and purchase them in the future. There are only a couple of areas I could suggest for improvement. 1. I had trouble registering the claim on your website. I filled in the online form but did not get any confirmation. I eventually telephoned and was given an email address to send the claim details to. 2. I would have be good to get a tracking number from the courier so you could have gone on line and arranged for the parcel to be let in a safe place before they attempted delivery. I was only able to do this after the courier left a card because we were not in to take delivery. Overall I am very pleased with the service. Thank You Robert”

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Posted 6 years ago

“We will recommend your company to anyone! Thank you.”

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Posted 6 years ago

“We received a faulty sofa , this was dealt with promptly and a replacement was sent , really pleased with the service and would recommend”

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Posted 6 years ago

“Had slight rusting problem with outdoor furniture. Kettler replaced the whole set of chairs without a quibble. Thank you”

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Posted 6 years ago

“Sorted out problem with old furniture with a replacement”

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Posted 6 years ago

“Time frame from star to finish of claim 9 weeks ! Had to keep chasing Kettler”

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Posted 6 years ago

“Kettler have honoured their warranty on two occasions. They delivered when they said they would and I’m now enjoying the replacement table and chair set. Very happy 😃”

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Posted 6 years ago

“No quibble replacement of faulty item.”

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Posted 6 years ago

“Excellent after dales service”

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Posted 6 years ago

“We experienced problems with our four year old furniture, but Kettler lived up to their warranty and it was replaced without delay. Grear experience!”

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Posted 6 years ago

“Replaced faulty items twice without quibbling and acknowledged a manufacturing fault as cause.”

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Posted 6 years ago

“Excellent aftercare service. Prompt and efficient.”

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Posted 6 years ago

“Really good customer service in sorting out a warranty replacement”

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Posted 6 years ago

“Straightforward to deal with. Website self-explanatory. Replaced faulty item, as per guarantee, no fuss. Kept us informed re delivery and collection. Extremely satisfied customer - re both quality of goods and customer relations!”

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Posted 6 years ago

“One of the chairs from my Kettler garden furniture had a few rust spots on. It was just out of the warranty period so spoke to Kettler and after sending them a photograph and proof of purchase, without hesitation, they sent me a new one. A1 customer service. Well done”

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Posted 6 years ago

“After experiencing a problem with my garden furniture - Kettler completely replaced it - no fuss - and took my old one away. Thank you!”

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Posted 6 years ago

“They are efficient, true to their guarantee and provided an excellent service all round.”

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Posted 6 years ago

“Prompt hassle free correspondence. There was a delay in delivery due to lack of stock but once stock was in, delivery was organised very quickly.”

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Posted 6 years ago

“Speed of resolution”

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Posted 6 years ago

“Quick and simple process. Good outcome. Very happy.”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,492 reviews