Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,485 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company bent over backwards to help me; they found my old John Lewis order on their system and, even though it was outside the warranty period, they replaced my damaged outdoor furniture and arranged a prompt delivery. Kat handled the case with kindness and generosity of spirit. Highly recommend the products AND the people.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Kettler. I'm so glad to hear that your experience with the company was so great and their customer service was so outstanding! We really appreciate that you took the time to share your positive experience. All of us here at Kettler are grateful for your kind words and, of course, for your support.

Posted 2 years ago

“easy to find on website, delivered quickly and is a good quality product.”

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Posted 2 years ago

Thank you so much for the 5 star rating of Kettler, David! It's great to hear that the product was easy to find on our website, delivered quickly and is of good quality. We really appreciate your repeat business with us and hope you continue to be satisfied with our products!

Posted 2 years ago

“Speedy delivery and the paint did the job . You can barely see where it’s been used. Remember to use a primer first , it will help to key the paint to the surface.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Kettler! We're so glad to hear you had a great experience with our speedy delivery and the paint doing the job. We always recommend using a primer first, and we are delighted that you have found this helpful. We value your loyalty and appreciate that you are a repeat customer.

Posted 2 years ago

“Excellent product and very quick delivery”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Kettler! We are glad to hear that you have had such an excellent experience with our product and were impressed by our quick delivery. We are also delighted that you have been a repeat customer and continue to trust Kettler. Once again, we thank you for your kind words and 5 star rating.

Posted 2 years ago

“Excellent service from purchase to delivery. Great communication throughout”

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Posted 2 years ago

Thank you so much for your excellent 5 star rating of Kettler! We appreciate that you've been a returning customer and your experience from purchase to delivery was excellent along with great communication throughout. We could not be more pleased!

Posted 2 years ago

“I needed to order replacement covers for my corner unit. Customer services were very helpful with my enquiries and quick to respond to my emails.”

Helpful Report

Posted 2 years ago

Thank you Mrs DeVlugt for your wonderful 5 star rating of Kettler. We are so glad that customer services were able to assist you with your enquiries and were quick to respond to your emails. We appreciate your valued loyalty as a repeat customer!

Posted 2 years ago

“I received such good advice - and an email confirming all the details - that I felt confident to tackle the refurbishment of my Kettler garden furniture. It looks absolutely lovely and brand new, again. It was easy to follow the guidance I was given. Thankyou, Kettler :)”

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Posted 2 years ago

Thank you Clare, we are delighted to hear that you had such a positive experience with Kettler and the advice you received. We are so pleased that you were able to bring your garden furniture back to life with our guidance; it looks absolutely fantastic! We would like to thank you for this 5 star rating and are delighted to hear that it was such an easy process. Thank you for your kind words, Kettler :)

Posted 2 years ago

“Very helpful lady on telephone and her help enabled me to make purchase knowing the cover would fit our table .”

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Posted 2 years ago

Thank you so much Diane for your five star rating of Kettler! We truly appreciate your acknowledgement of our customer service representative for being very helpful on the phone and we are very glad that they have helped you to make your purchase. We really appreciate our repeat customers such as yourself and we thank you for your continued loyalty!

Posted 2 years ago

“Excellent service. Quick delivery. Highly recommended.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star rating for Kettler! We really appreciate your feedback and we're so glad you were happy with both our excellent service and quick delivery. We strive to provide the best customer experience and are delighted to hear you would highly recommend us.

Posted 2 years ago

“Excellent products, competitive prices excellent on line order and delivery service”

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Posted 2 years ago

Thank you so much for the 5 star rating of Kettler, Alan! We truly appreciate your loyalty. It's wonderful to read that you found our products excellent, our prices competitive, and our online order and delivery service to be simply excellent. We appreciate the fact that you are a repeating customer; it means a great deal to us. Thank you!

Posted 2 years ago

“Excellent and quick service”

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Posted 2 years ago

Thank you so much Sue for giving Kettler a 5 star rating! We appreciate your loyalty and are so glad to hear that you had an excellent and quick service experience with us. Thank you for being a returning customer. We look forward to continuing to serve you!

Posted 2 years ago

“We purchased a Kettler day bed at RHS Malvern. Subsequently added a cover to the order. Customer services were helpful in adding to the order and co-ordinating delivery”

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Posted 2 years ago

Thank you so much, Mark, for your 5 star rating of Kettler. We are also delighted to hear that you were satisfied with our customer services in processing your additional order and co-ordinating delivery of your Kettler day bed. We are thrilled that you returned for a second purchase from us and we thank you for being a loyal customer.

Posted 2 years ago

“Great quality, stylish, garden furniture. High, firm, washable cushions in the armchairs, just right for a tall person, and the family. The wooden circular coffee table has attracted compliments, plenty of room for the drinks and cakes.”

Helpful Report

Posted 2 years ago

Thank you for the 5 star rating of Kettler! We are thrilled to hear that you have been enjoying our great quality, stylish, garden furniture. We are delighted to hear that the firm, washable cushions in the armchairs are just right for a tall person and the family. It brings us great joy that the wooden circular coffee table has been receiving compliments and serving its purpose well. Thank you for choosing Kettler!

Posted 2 years ago

“Arrived on time and a good build quality. Takes a long time to assemble but worth it! We are very pleased.”

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Posted 2 years ago

Thank you, Anne, for the 5 star rating and for your review! We are so pleased to hear you found Kettler arrived on time with good build quality. We understand assembly can take a bit of time, but we’re glad you think it’s worth it. We appreciate your feedback!

Posted 2 years ago

“Good quality side table or can double as stool. Very smart. Good communication with the company and nice helpful delivery man. I would love to buy more!!”

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Posted 2 years ago

Thank you so much for your amazing 5 star review of Kettler! We are truly thrilled that you are pleased with your purchase! It sounds like you have discovered many uses for your side table and we appreciate your positive words regarding our customer service and delivery team. It's very rewarding to learn that you are a loyal customer and would like to continue shopping with us. We thank you for your continued support and look forward to you discovering our other products.

Posted 2 years ago

“Goods were a reasonable price delivered quickly.”

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Posted 2 years ago

Thank you so much Peter for your 5 star rating of Kettler! We are glad to know that the goods were a reasonable price delivered quickly. We appreciate your loyalty to our brand and thank you for being a repeating customer.

Posted 2 years ago

“Great quality product and really good service.”

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Posted 2 years ago

“Quality products supported by great team Have bought a number of garden furniture products from Kettler and when I've needed advice on their care and maintenance, or any issues I've found them easy and straightforward to deal with with very good advice.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Kettler, Tim! We appreciate your loyalty and are glad you have had a great experience with us. We value our customers and it's great to see that it shows in our quality products and great team. Thank you for being a repeat customer!

Posted 2 years ago

“Great product, delivered as expected and fair price!”

Helpful Report

Posted 2 years ago

Thanks Chris for the 5 star rating of Kettler and for the great feedback you provided. We're so pleased to hear that you found the product great, that delivery was as expected, and that you thought the price was fair. We especially appreciate you as a returning customer and hope you'll continue to choose Kettler for all your exercise needs!

Posted 2 years ago

“Fantastic service, very impressed with this company”

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Posted 2 years ago

Thank you so much for your 5-star rating of Kettler, Sheila! We really appreciate your fantastic feedback on our service. We are thrilled that you have been so satisfied with us that you have chosen to remain a loyal Kettler customer. Thank you for your continued support!

Posted 2 years ago

Kettler is rated 4.4 based on 2,485 reviews