Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,492 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,492 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no fuss, no quibble regarding the warranty.”

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Posted 7 years ago

“Excellent customer service, within logging my issue on your website, I was contacted within the hour and a collection and delivery of a new item was organised. The couriers who collected and delivered my new item were polite and friendly and I was updated on their progress throughout the day. First class service form both Ketter and the delivery company”

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Posted 7 years ago

“Delighted with the no-quibble service we received.”

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Posted 7 years ago

“Following a warranty claim regarding small splits in a bench I submitted the on-line warranty form and sent pictures o the bench and issue. Within 2 days I received an e-mail indicating that the bench would be replaced and that I would be contacted to arrange delivery - and collection of the old bench. It was delivered when I requested and overall the process was quick, simple and dealt with in the manner which is an example other retailers. From my perspective very well done.”

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Posted 7 years ago

“Excellent warranty process.”

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Posted 7 years ago

“Resolved complaint.”

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Posted 7 years ago

“excellent warranty process”

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Posted 7 years ago

“My claim was dealt with in a very helpful and efficient manner and the replacement furniture received without any hassle. Thank you, Kettler.”

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Posted 7 years ago

“Very efficient”

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Posted 7 years ago

“Kettle replaced 2 garden chairs that had become rusty within the warranty. The chairs were delivered to my home. Very helpful service.”

Kettler 5 star review on 2nd October 2018

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Posted 7 years ago

“Excellent service throughout from the After Sales Service team to TNT delivery. Thank you”

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Posted 7 years ago

“Excellent customer service. No silly quibbling. Very quick dispatch of replacement items.”

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Posted 7 years ago

“Replacement under guarantee was speedy”

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Posted 7 years ago

“We told you that our table and chairs had started to rust. Without question you replaced the whole set. Great customer service.”

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Posted 7 years ago

“The customer service is first rate. Although we have had problems with the product. The product was replaced with no trouble.”

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Posted 7 years ago

“Warranty claim handled as one would expect. All items exchanged. Extremely happy with delivery and collection service”

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Posted 7 years ago

“Garden chair showing rust Already replaced by Kettler at 3 years of age. Replacements now 2 years of age. Second replacement made by Kettler. Did not expect replacement as outside 5 year warranty period.”

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Posted 7 years ago

“warranty claim was settled quickly and in a most efficient manner.”

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Posted 7 years ago

“Our corner unit/table covers had perished the website was easy to use I completed an online warranty claim form with simple to use completion and photo attachments. Had a reply within 24hrs and replacement covers delivered within 10days fantastic customer service. Thank you Zak o’connell”

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Posted 7 years ago

“Excellent warrenty support”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,492 reviews