Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,486 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,486 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Services team were excellent in helping me decide on which foot caps were correct for my garden chairs. They enquired about the type of chair, I sent photos & the asked technical advisers to ensure my order was correct. It was a perfect fit.”

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Posted 3 years ago

“I bought some garden furniture from Kettler. Beautiful table and chairs, only to find that after some time the chairs began to shed their finish. I wrote to Kettler and without any problem replaced the chairs. I am so impressed with them and would certainly recommend them to anyone. Thank you to the team at Kettler, who were so helpful and polite. I shall again enjoy using my garden furniture. Mrs G M Hurst.”

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Posted 3 years ago

“Excellent quality”

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Posted 3 years ago

“Fits perfectly and good quality”

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Posted 3 years ago

“Unfortunately we are still waiting delivery so unable to rate them.”

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Posted 3 years ago

“I spoke to Customer Services, a lady called Kate who was incredibly knowledgable of the product I needed to repair. Within minutes she identified the piece to make the repair, booked the sale and arranged delivery. In an era where people are quick to moan, it is great to be able to commend really good service.”

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Posted 3 years ago

“I have bought a lot of garden furniture and an Everdure BBQ from Kettler over the last 18 months and not only is the quality of their products excellent, but the aftercare service from their sales team is always exceptional. Most recently, Chris Stringer helped to resolve an issue quickly and in a very professional manner. Thank you Chris!”

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Posted 3 years ago

“Excellent garden dining set - 6 seats- plus parasol. very well satisfied -and and met expectations, well constructed and fits neatly on our patio -”

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Posted 3 years ago

“I have purchased two of Kettler products in over the years and been extremely pleased with the quality and durability of the products as they have lasted exceedingly well in our weather conditions also I would highly praise and recommend there Customer Service department who go out of their way to sort any issues you may have no matter how large or small they may be.”

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Posted 3 years ago

“Highly delighted with my Caredo garden furniture. Beautifully made with comfortable chairs. Top quality.”

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Posted 3 years ago

“They sorted out an issue with a lost chair mechanism. Their customer care department’s response was quick and efficient. The replacement arrived very quickly and the chair became usable again. I’m incredibly impressed by the quality of their customer care and has confirmed my confidence in Kettler’s commitment to great products.”

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Posted 3 years ago

“Garden outside chair set ,quality made and comfortable ,cover protecting from rain etc”

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Posted 3 years ago

“Really pleased with the Kettler cantilever umbrella with led lights and Bluetooth speaker 😊👍 looks superb at night !!”

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Posted 3 years ago

“Very pleased with the style and good quality of the Palma fire pit garden furniture set. Well designed and well made, and has had very favourable comments from friends and neighbours. Fire pit feature excellent.The only downside is that we ordered it at the beginning of April and finally it was delivered mid-August !! An unacceptable long time,and so we’ve missed almost all this summer use.!”

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Posted 3 years ago

“We bought the Palma garden set at the start of the Covid lockdown and we are very pleased with it. All the furniture is very well made. It has been outside in all weathers and shows no sign of rust. In fact it looks just as good as the day it was delivered. A great product. Thankyou.”

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Posted 3 years ago

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Posted 3 years ago

“Quality furniture and first class service. I accidentally ordered the wrong seat cover and called them and they were super friendly and helped me replace without any issues. Had the furniture 2 years and whenever anyone visits they comment on how nice it looks.”

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Posted 3 years ago

“Delighted with the palma dining set we purchased. Luxury quality. We have now added two sun loungers to our collection. Would definitely recommend.”

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Posted 3 years ago

“I purchased the Palma ( right hand ) corner set . Plus the fire pit and 2 stools . Also the large cushion box . All were very reasonably priced and delivered on time . The items look very stylish and comfortable. A happy and satisfied customer .”

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Posted 3 years ago

“we bought a set of rattan furniture for the garden. we were so impressed we bought two sun beds and to protect the furniture a set of fitted covers it’s great quality at a reasonable price, i would recommend this brand to anyone who wants a new patio set”

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Posted 3 years ago

Kettler is rated 4.4 based on 2,486 reviews