Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,486 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,486 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to put on”

Helpful Report

Posted 4 years ago

“I had two Kettler dining chairs that had each developed a small rust spot within two years of purchase. I contacted Kettler, emailed photos, together with those of my order and receipt. Within two days Kettler had delivered me out two replacement chairs, no quibble. I was undergoing radiotherapy at the time, so to have one problem solved so easily and rapidly was great customer service.”

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Posted 4 years ago

“I had my 'grumpy' head on by the time I got through to Kate Beverley, but she immediately put my mind at rest and sorted out all of the issues that had occurred with the delivery of my Kettler Furniture. She is a credit to the company. Anne Hutchinson”

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Posted 4 years ago

“Instantly answer the telephone. Staff always extremely helpful and do what they say they will do.”

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Posted 4 years ago

“Fantastic quality and price. Fault with cover protector (colour match ) without delay sent me a replacement, they also kept me updated which was great. So impressed with Kettler my daughter has just bought corner patio set , parasol and protectors. She is over the moon with her new purchases. Just in time for glorious weather 😁☀️”

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Posted 4 years ago

“So comfortable. I can at last sit on it now that it has stopped raining. I could become an idle woman.”

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Posted 4 years ago

“My Elba LED Candle had stopped working after being stored away for the winter, and after an extremely fast response to my initial email I received a brand new one by courier. Dean in Sales gave excellent customer service. Well done Kettler, very impresssed.”

Helpful Report

Posted 4 years ago

“I had an issue with the protective cover for my lovely Palma Round garden furniture however it was no problem for Kettler. Although out of stock at the time, as soon as they came back in stock they were delivered to me. The fact the communication emails were responded to in a timely matter really makes all the difference. Besides goods being up to standard whoever the company, the after sales imo is equally important. So thank you Kettler!”

Helpful Report

Posted 4 years ago

“Kate from aftersales garden spares dept was very helpful in getting a replacement pole for our garden parasol which had dented when it blew over. I wanted to replace the lower section of the pole rather than buy a replacement parasol. She contacted me to say they had found one and it was sent via courier. Parasol is now as good as new and cost a fraction of the cost of replacement.”

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Posted 4 years ago

“Good quality outdoor furniture easy to follow instructions for putting together. Website clear and easy to navigate. Delivery kept us informed of arrival and took packages to where we wanted them”

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Posted 4 years ago

“Fantastic after sales service-very prompt and very helpful and supplied parts very quickly”

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Posted 4 years ago

“Efficient. Helpful . Prompt.”

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Posted 4 years ago

“Hello I contacted Kate at Kettler this morning to order some replacement cushion covers for a Palma Mini Suite after sadly experiencing vermin damage. She was very helpful and friendly. Excellent thank you”

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Posted 4 years ago

“Great quality”

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Posted 4 years ago

“Quality products, very impressed.”

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Posted 4 years ago

“Excellent company!”

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Posted 4 years ago

“I first purchased Kettler 4 years ago and the 5 year warranty along with the sale price made the deal attractive. Unfortunately the paint finish started to flake away , I put Kettler to the test, sent my complaint along with photographs and proof of purchase to them. Nothing was a problem, a new full set of garden furniture arrived on the date and time greed. Delighted, if I get 4 or 5 years use out of this set then thats a great deal in my view, thanks to all and well done .”

Helpful Report

Posted 4 years ago

“Fast and efficient delivery. I have the 2 seater roma bistro set and needed a bolt pack for one of the folding chairs. What seemed the most suitable bolt pack I could find was for the 70 cm circular table. Fortunately the bolts fitted perfectly. However there were only 3 sets so there wouldn't have been enough to replace all the bolts on both chairs had I needed to. It would be good if the roma bistro set was included in your spare parts list.”

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Posted 4 years ago

“Excellent products.”

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Posted 4 years ago

“Easy to order, came within 10 days, and perfectly fits the piece of furniture it was made for. Will be ordering covers for the chairs as soon as they are in stock.”

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Posted 4 years ago

Kettler is rated 4.4 based on 2,486 reviews