Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,082 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,082 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“poor quality-very suprised”

Helpful Report

Posted 1 week ago

Dear Gary,Thank you so much for taking the time to share your feedback on Kettler. We truly appreciate hearing about your experience, and we are sorry to hear that it did not meet your expectations. We understand your disappointment with the poor quality of the product, and we are very surprised as well. Our aim is to always deliver top-notch quality products to our valued customers. We apologise for any inconvenience or frustration this may have caused you. Your feedback is invaluable to us as it helps us identify areas where we can improve. We would like to ask for your assistance in making things better by providing us with more details about the specific issues you encountered by contacting our team on sales@kettlerdirect.co.uk. This will enable us to address the problems directly and take appropriate measures to prevent them from happening in the future. Once again, we are grateful for your feedback and your patience. Our team is committed to ensuring a positive experience for all our customers, and we will do our utmost to rectify this situation. Should you have any further concerns or questions, please do not hesitate to reach out to us. We value your loyalty as a customer and hope to have the opportunity to serve you better in the future.

Posted 1 week ago

“Fantastic well made products and super easy to assemble. The quality is fantastic. I bought a very large corner sofa and side table set, as well as two loungers. I wasn’t sure about purchasing the white aluminium set at first, but then decided that the cushions which were advertised as mouse grey, were more likely to go with my surroundings as I have a vast light coloured patio. The cushions, in fact, are exactly as I had been wanting - a pale warm stone/taupe colour and look so stylish. I already had a cover to protect it and just as well, as we’ve had some storms recently. I would recommend purchasing a cover. It’s still new, so I don’t know how well it’ll fare, but my guess is it’ll be very durable. It also arrived in a matter of days!”

Helpful Report

Posted 1 week ago

Thank you so much for your amazing 5 star rating of Kettler! We truly appreciate your support and are thrilled to hear that you are enjoying our products. We are delighted to hear that you found our products to be well-made and easy to assemble. Our team takes great pride in ensuring the quality of each item we produce, so it's fantastic to hear that you are satisfied with your purchase. We also appreciate your feedback on the cushions. We strive to provide a variety of options to suit different styles and preferences, and we're glad that the pale warm stone/taupe color of the cushions complemented your surroundings and added a stylish touch to your patio. It's great to hear that you took the precaution of purchasing a cover to protect your furniture, especially with the recent storms. We always recommend taking this extra step to ensure the longevity of our products. Once again, thank you for your kind words and your recommendation. We're thrilled to have you as a satisfied customer and look forward to serving you in the future. If you have any further feedback or questions, please don't hesitate to reach out to us.

Posted 1 week ago

“We have had the corner seats for several years now and needed a new cover which was easy to order and at a good price point which is appreciated as want to look after our initial investment and have guests enjoy and admire. Thank you”

Helpful Report

Posted 1 week ago

Dear Kevin, Thank you so much for taking the time to leave us a 5-star rating for Kettler. We truly appreciate your support and are thrilled to hear that you are satisfied with our products. We have had the corner seats for several years now and needed a new cover, and we were delighted by how easy it was to order one from us. We understand the importance of looking after our initial investment and ensuring that our guests can enjoy and admire it as well. Once again, thank you for your kind words and for choosing Kettler. We look forward to serving you again in the future.

Posted 1 week ago

“I have bought a Large Kettler Cora,Corner Sofa about 4 yeras ago , the legs have deterioratedand and rotted, the coffee table had to be replaced twice and the replacement has rotted and is now looks terrible. The first purchase was 2 large Cora chairs like the corner sofa ,quite large and comfortable , the legs have rotted and will need a joineer to replace . One of my last purchases was a 4 or 6 seater Cora table with 4 rope chairs, the table is twisted and seperating at every joint , the legs have rotted and will need repairing , my very last purchase of funriture was a kettler cora round side table , that has rotted and will require some soert of repair . The finish on all of this range is poor for outside furniture , all joints that are exposed seem to gape after a very short time . As you can see i have invested a lot of money into this range. On a positive side the cushions are easy to look after and are very generous and comfortable . I cover all my furniture up every year with double protection .”

Helpful Report

Posted 1 week ago

Dear Kevin,Thank you so much for taking the time to provide us with your feedback regarding your experience with our Kettler furniture. We truly appreciate customers like you who share their thoughts with us. We sincerely apologise for the issues you have encountered with our products. We understand how frustrating and disappointing it must have been to experience deterioration and rotting of the legs on your Kettler Cora furniture. Additionally, we deeply regret that the coffee table had to be replaced twice and the replacement also ended up deteriorating. We are sorry to hear that the large Cora chairs and the Cora table with rope chairs have also experienced problems with rotting legs and twisting/separating joints. This certainly falls short of the quality we aim to deliver to our valued customers, and we apologize for any inconvenience caused. We greatly appreciate your feedback regarding the poor finish on our outdoor furniture range and the exposed joints that seem to gape after a short period of time. This information will be shared with our product development team for immediate attention and improvement. On a positive note, we are thrilled to hear that you have found our cushions to be easy to maintain and exceptionally comfortable. We are glad that they have provided you with a positive experience. Kevin, we are committed to providing the best customer experience possible, and your feedback helps us identify areas for improvement. We would love to understand more about how we can make things better for you. Please can you get in touch with our team at sales@kettler.co.uk and address your email to Dean Nevin-Bowley who is our Customer Services Manager, as I am sure that he will want to see how we can get this sorted for you. Once again, we sincerely appreciate your feedback and your continued support. Our team is dedicated to ensuring your satisfaction, and we look forward to the opportunity to serve you better in the future.

Posted 1 week ago

“Very good service”

Helpful Report

Posted 1 week ago

Thank you so much for your fantastic 5-star rating of Kettler! We truly appreciate your support and are delighted to hear that you had such a positive experience with us. At Kettler, we strive to provide the utmost customer satisfaction, and it brings us joy to know that you received very good service. Your satisfaction is of utmost importance to us, and we are committed to delivering exceptional products and assistance. Once again, thank you for taking the time to share your positive feedback. We look forward to serving you again in the future! Best regards, The Kettler Team

Posted 1 week ago

“Not cheap but much better quality than anything else that’s out there.”

Helpful Report

Posted 1 week ago

Dear Luke,Thank you so much for your outstanding 5-star rating of Kettler! We greatly appreciate your feedback and are thrilled to know that you had such a positive experience with our brand. "Not cheap but much better quality than anything else that’s out there." Your kind words truly mean the world to us. We take pride in offering only the highest quality products to our valued customers, and your recognition of this is truly gratifying. Once again, thank you for choosing Kettler, and we look forward to serving you again in the future. If you have any further feedback or inquiries, please don't hesitate to reach out to us.

Posted 1 week ago

“The container leaks everywhere! Poor quality.”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to provide your feedback on Kettler. We genuinely appreciate your valuable input and your honesty about your experience. We apologise for the inconvenience caused by the container leakage and the poor quality of our product.To ensure we improve our services, we would greatly appreciate it if you could provide us with more details regarding the issues you faced. Could you please let us know if the container leakage was due to a faulty seal or a structural problem? Additionally, if possible, please elaborate on the aspects of poor quality you encountered. Please contact our team on 01527 588997 and we will get this replaced for you. Once again, we apologise for the inconvenience caused, and we thank you for bringing these issues to our attention. We look forward to hearing from you and working towards making your future experiences with Kettler much better.

Posted 1 week ago

“Some outdoor furniture products require at least annual refinishing, which was not clear at time of purchase. The products required to do this maintenance are only available from Kettler and not from normal (even Kettler) stockists. They are premium priced. Their on-line ordering system is well-nigh dysfunctional - slow dispatch, incomplete labelling causing delivery issues. Simple product took several attempts and several weeks for delivery. Neither Kettler nor its delivery agents actively monitor and progress delivery.”

Helpful Report

Posted 1 week ago

Dear John,Thank you so much for taking the time to provide feedback on your experience with Kettler. We truly appreciate your honest input, as it helps us to improve our services and products. We sincerely apologise for the issues you encountered regarding the annual refinishing requirement for some of our outdoor furniture products. We understand that this information should have been made clearer at the time of purchase, and we apologise for any confusion or inconvenience this may have caused. We also acknowledge your frustration with the availability of maintenance products, which are currently only accessible through Kettler and not from our regular stockists. We understand that premium pricing can be a concern and we apologise for any inconvenience this may have caused you. Furthermore, we apologise for the difficulties you faced with our online ordering system, including slow dispatch and incomplete labeling leading to delivery issues. We understand that this has been a source of frustration during your order process and we sincerely apologise for any inconvenience caused. We are committed to addressing these issues and would greatly appreciate any suggestions you may have on how we can make improvements. Your feedback is invaluable to us, and we are determined to rectify these shortcomings to deliver the exceptional service you deserve. Once again, thank you, John, for sharing your experience with us. We value your feedback and hope to have the opportunity to serve you better in the future.

Posted 1 week ago

“Prompt delivery”

Helpful Report

Posted 1 week ago

Dear Andy,Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with Kettler. Prompt delivery is something we strive for, and we're glad that it met your expectations. Your satisfaction is our top priority, and your feedback fuels us to keep improving. If you have any further questions or need assistance, please don't hesitate to reach out. We value your business and hope to serve you again soon.

Posted 1 week ago

“Can't complain about delivery time and the product is of good quality”

Helpful Report

Posted 2 weeks ago

Dear Tom,Thank you so much for your amazing 5-star rating of Kettler! We truly appreciate your support and are delighted to hear that you are satisfied with your experience. We are thrilled to know that you can't complain about the delivery time and that the product itself is of great quality. It means a lot to us to receive such positive feedback. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We are always here to provide you with exceptional service and top-notch products. Once again, thank you for your kind words and for choosing Kettler!

Posted 1 week ago

“I ordered it, it arrived what more is there to say”

Helpful Report

Posted 2 weeks ago

Dear Nick,Thank you so much for your 4-star rating of Kettler! We truly appreciate your feedback and support. We are thrilled to hear that your order arrived promptly. Your trust in us means a lot, and we are grateful for your business. Once again, we appreciate your kind words and hope to serve you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out.

Posted 1 week ago

“Bought items on line which was fine and delivery was scheduled. Missed the delivery as no time slot given on the day. Ch old not get hold of TNT / FEDEX to rearrange delivery do I think you need to look at that as the delivery let you down for me - otherwise excellent!”

Helpful Report

Posted 2 weeks ago

Dear Paul,Thank you so much for awarding Kettler with a 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear that you were satisfied with our service. We apologise for any inconvenience that you experienced with the delivery. We understand how valuable your time is and we are truly sorry for the missed delivery due to the lack of a specified time slot. Your feedback is essential to us, and we will definitely take a closer look into this matter to ensure a smoother delivery process in the future. Once again, thank you for your support and for choosing Kettler. We look forward to serving you again soon!

Posted 1 week ago

“Wrong items delivered but customer services were excellent and the correct items will be delivered shortly”

Helpful Report

Posted 2 weeks ago

Thank you so much for taking the time to share your feedback about your experience with Kettler. We truly appreciate your kind words and are thrilled to hear that we have been able to meet your expectations. We are sorry to learn that the wrong items were sent however, we are pleased that this was quickly resolved. Should you ever need any further assistance or have any questions, please do not hesitate to reach out to us. Our dedicated team is always here to help, and we would be more than happy to assist you in any way we can. Once again, thank you for your valuable feedback. We look forward to continuing to serve you and ensuring your satisfaction.

Posted 1 week ago

“Just find I confusing to get an email saying the order is on its way, as part of your order closure process, when the items were delivered weeks ago!”

Helpful Report

Posted 2 weeks ago

Thank you so much for taking the time to leave us a 4-star rating for Kettler! We truly appreciate your support and your feedback. We apologise for any confusion caused by the email you received stating that your order was on its way, even though the items were delivered weeks ago. We understand how this could be frustrating, and we will definitely look into improving our order closure process to avoid such instances in the future. Once again, thank you for choosing Kettler and for sharing your experience. We hope to serve you even better in the future.

Posted 1 week ago

“Great range of garden furniture, I bought the coloured oil to refresh the wood on the garden table & arms of the chairs. The oil worked really well, soaking in & restoring the wood to new.”

Helpful Report

Posted 2 weeks ago

Thank you so much for taking the time to give us a fantastic 5-star rating, we truly appreciate it! We're thrilled to hear that you had a positive experience with our Kettler products and that the coloured oil was effective in refreshing the wood on your garden table and chairs. It's great to know that the oil worked well, fully soaking in and restoring the wood to its original glory. We hope you continue to enjoy your newly rejuvenated garden furniture, and please don't hesitate to reach out if you have any further questions or concerns. Thank you again for your support!

Posted 1 week ago

“There was an issue with the order but as soon as this was pointed out, the issue was rectified and the goods arrived promptly”

Helpful Report

Posted 2 weeks ago

Dear Roger,Thank you so much for your outstanding 5-star rating of Kettler! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We sincerely apologise for the small issue that occurred with your order. However, we are delighted to know that as soon as it was brought to our attention, our team swiftly rectified the problem. Our aim is to provide prompt and efficient service, so we're thrilled to hear that the goods arrived promptly once the issue was resolved. Your satisfaction is our top priority, and your feedback reaffirms that we are on the right track. We can't thank you enough for choosing Kettler, and we hope to serve you again in the near future.

Posted 1 week ago

“You did ship me the incorrect Elba bench sofas - but the manner in which you have handled this has been first class - thank you. Outside of this all has been incredibly easy as well. Also the quality of the furniture has been first class - I was concerned about the installation but it was relatively easy.”

Helpful Report

Posted 2 weeks ago

Dear Fiona,Thank you so much for taking the time to leave us a fantastic 5-star rating for Kettler! We greatly appreciate your support and are thrilled to hear that you've been satisfied with our products and services. We sincerely apologise for the error in shipping the incorrect Elba bench sofas. However, we are delighted to know that you have been impressed with how we handled the situation. Your kind words mean a lot to us, and we're glad that we were able to resolve the issue to your satisfaction. We're also thrilled to hear that your overall experience with us has been incredibly easy. We understand that installation can sometimes be a concern, but we're glad to hear that it was relatively simple for you. Once again, thank you for your support and for choosing Kettler. We strive to provide first-class products and service to our customers, and your 5-star rating reaffirms that we are on the right track. If you have any further questions or require assistance, please do not hesitate to reach out.

Posted 1 week ago

“Protecting cover too big !! Blows off need to tuck material under legs”

Helpful Report

Posted 2 weeks ago

Thank you so much for taking the time to share your thoughts and experiences with our Kettler product. We truly appreciate your feedback and apologise for the inconvenience you faced with the protecting cover being too big and blowing off. We understand how frustrating it must have been to constantly tuck the material under the legs however, we have not seen this before so are you sure that you have purchased the correct cover for what product you have? Please contact our team on 01527 588997 to discuss this further as we have not experienced this issue with this cover before.

Posted 1 week ago

“I bought the 3 by 4 metre parasol. It is beautifully engineered. The only thing I don’t understand is the central speaker/light system. For me, it’s superfluous and would have preferred it to have been an optional extra. Also, it seems that you have to remove the system each time you close the parasol which is a faff. Overall, I am very happy with the product and am looking forward to some sun!”

Helpful Report

Posted 2 weeks ago

Thank you, David, for your amazing 5-star rating of Kettler! We sincerely appreciate your feedback. We're thrilled to hear that you found our 3 by 4 metre parasol beautifully engineered! We understand your concern regarding the central speaker/light system, and we appreciate your suggestion for it to be offered as an optional extra. We'll definitely consider this for future improvements. Regarding the inconvenience of removing the system each time you close the parasol, we apologise for any hassle caused. Nonetheless, we're delighted that you're overall very happy with the product and eagerly awaiting some sun! Thank you once again for choosing Kettler.

Posted 1 week ago

“The Copper Pendant Patio Heater is made to a lovely quality but the power lead is too short and we now have to get an electrician to fix this problem.”

Helpful Report

Posted 2 weeks ago

Hi Julie,Thank you so much for taking the time to share your feedback about Kettler! We really appreciate it. We're sorry to learn that the chord length is a little shorter than your requirements however, this is of standard length and we are sure with a little help from an electrician you will be able to enjoy using the heater in the place you wish to use it. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.

Posted 1 week ago

Kettler is rated 4.4 based on 2,082 reviews