Dear Bryan,
We have photographic evidence that your parcel was delivered on Tue 11th Sep 2024. If there is still a problem please email sales@kershkicks.co.uk
Best regards,
Customer Service Team
KershKicks
“The Dunks are great but sadly the box was completely flattened and ruined which is kind of an important thing for me tbh. It looked like it had been stampped on, I suspect this was not by you at the shop but by the courier. Just a shame thats all.”
“Absolutely awful. Been over a month and haven’t received my product, you guys are very quick to take money but not hold your end of the contract. The audacity to send me an email for a review when you don’t respond to my emails or messages.”
Dear Nasir
We're very sorry to hear about your experience and understand your frustration. To clarify, after you placed your order, we unfortunately sold out of the denim tears sweatpants. We reached out to you right away but didn't receive a response at the time. When you replied last week, we worked to accommodate your request to hold the item until you could be home for delivery.
However, due to high demand, the last pairs were sold before we could reserve one for you. I know this situation has been less than ideal, and we truly apologise for any inconvenience caused. We’re happy to let you know that we’ve secured a pair for you, which will be sent out tomorrow via next-day delivery.
Thank you for your understanding, and we appreciate your patience as we resolve this.
Best regards,
The Kersh Kicks Team
“Terrible stitching started coming away at the back. And for that price £290 they should be exchanged. But I’ve emailed 4 times and had nothing back. I feel as though there ignoring me I’m pretty sure.”
Dear William,
Thank you for bringing this to our attention, and we sincerely apologise for the delay in responding to your emails. We understand your frustration, especially given the issue with the stitching on your trainers.
We’ve sent an email to you with return instructions, including a free returns label. Once we receive the defective item, we will promptly issue you a full refund. We want to ensure this is resolved as quickly as possible and appreciate your understanding.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Best regards,
The Kersh Kicks Team
Dear Rishil,
Thank you for your feedback, and we’re sorry to hear that the size wasn’t right. We apologise if you haven’t received a response yet.
To process your exchange or return, please use our returns portal by visiting the following link: https://www.kershkicks.co.uk/apps/return_prime. This will guide you through the process quickly and efficiently.
If you have any further questions, feel free to reach out, and we’ll be happy to assist.
Best regards,
The Kersh Kicks Team
Dear Alfie,
Thank you for your positive feedback! We're glad to hear that you found our website easy to use and that your shoes arrived within 3 working days. We appreciate your support and look forward to serving you again soon.
Best regards,
The Kersh Kicks Team
Dear Victoria,
Thank you for your fantastic feedback! We're thrilled to hear that you found our website catchy and the ordering process quick and easy. It's also great to know that the delivery time met your expectations. We look forward to your next order!
Best regards,
The Kersh Kicks Team
Dear Ryan,
Thank you for your feedback! We're glad to hear that your top arrived as expected. We appreciate your support and look forward to serving you again in the future.
Best regards,
The Kersh Kicks Team
