“We ordered 2 about 2 weeks ago and it was dispatched and then about 4 days later it says delivered and went outside to check and checked all my neighbours and area NO PARCEL WAS THERE Tried to contact the store NO RESPONSE IVE MESSAGED THEM ON SOCIAL MEDIA AND EMAILED THEM 3 TIMES ALMOST 2 WEEKS AGO AND STILL NO REPSONSE!! SO NO PARCEL OR HELP OR REPSONSE WOULDNT RECOMMEND UNLESS THIS GET RESOLVED AWFUL SO UPSET AS IT WAS EXTREMELY EXPENSIVE :(”
Hi Emily, we’re really sorry again for the frustration caused by the delivery issue. There was a slight delay on DPD’s side, but we’re glad we were able to fully resolve this for you. Thanks for your patience while we sorted it out.
“Very disappointed I only received one out of items I have ordered I have contacted kershkicks number of times this week and I haven’t heard anything back”
Hi Ashleigh, we’re very sorry for the frustration this caused. The delay and missing item were due to an issue on DPD’s side and were no fault of ours, but as soon as this was brought to our attention we resolved it by arranging a replacement for you. Thank you for your patience while we worked with the courier to get this sorted.
“Bought for a friends birthday, great value and super quick shipping. Finally somewhere in Glasgow that sells the Labubu’s. She got the one she was wanting aswell which was a bonus.”
“What can I say?????
The genuine article, first class customer service, completely tracked and super duper quick delivery!
Already ordered more and got my eye on a pair of sneaky runners!
Thanks guys!”
Hi Matt, we’re sorry for the slight delay with your delivery and completely understand the frustration. As a gesture, we refunded your shipping cost, and we’re glad to see your item arrived within 4 working days of purchase.
“Kersh kicks have been very understanding and reasonable regarding my order! They well managed the fault on the couriers end, so hopefully we can work towards ideally sending out another, or a refund. Thank you and can’t wait until hopefully, it arrives!”
