Thank you so much, Marshall, for your 5 star rating of KershKicks! We're delighted to hear that our shoes came fast - it's fantastic that you will be ordering again. We love our customers and appreciate your support!
Thank you so much, Tom, for your fantastic 5-star rating of KershKicks! We're glad to hear that you found the website easy to navigate and that you like the selection of products we offer. It means a lot to us that you're a loyal customer - thank you for your continued support!
Thank you so much, Paul, for your 5 star rating of KershKicks! We're very pleased to hear that you were happy with your service, and that you received your order on time for the Christmas present for your son. We appreciate your support.
“Great experience ordered trainers for my hubbies Xmas I got the wrong size, the boys in Glasgow store where fantastic, exchanged promptly with no fuss I look forward to shopping here again”
Thank you so much for your 5 star rating of KershKicks! We are so glad to hear that you had a great experience. We appreciate you taking the time to stop in the Glasgow store and exchange your order. We look forward to having you shop with us again soon!
“item wasn't advertised as used... it arrived and I contacted returns straight away for a refund/store credit as its a gift 7days later no one has replied... Just really disappointed in customer service ans that you cannot speak to anyone.”
Hi Christine
We want to extend our apologies for any disappointment and inconvenience you've experienced with your recent purchase from our Kersh Kicked collection.
Kersh Kicked, is our used collection, and we acknowledge the potential confusion in communication. To address this matter promptly, we have advised you to return the shoes for a full refund.
We replied to your email on 15th December and are actively working to streamline the return procedure, especially given the importance of the item as a gift. Please reach out to sales@kershkicks.co.uk if you have any further queries
I want to assure you that we take your feedback seriously, and we are committed to rectifying this situation to your satisfaction.
Thanks so much Derek for your 5 star rating of KershKicks! We really appreciate you being a loyal customer and are glad to hear that the items were delivered quickly once again. 👌
Thank you so much for the 5-star rating Nick! We are so pleased to hear that you had a positive experience with our product and delivery. Your kind words are truly appreciated! We hope you have a wonderful and merry christmas!
Hi Michelle, we are sorry to hear that you haven't received your items, and understand your frustration with the lack of response to your emails.
Upon investigating, we have received notification from our carrier, DPD, indicating that your items are currently being held at their local pick-up store. We recommend checking with them directly to expedite the retrieval of your order.
If you encounter any difficulties or require further assistance in the process, please feel free to reach out to us directly at sales@kershkicks.co.uk. Your satisfaction is our top priority, and we are committed to resolving this matter promptly.
Thank you for bringing this to our attention, and we appreciate your understanding.
Thank you so much for your 5 star rating of KershKicks, Jason! We are so glad to hear you had an excellent experience with us! We strive to provide excellent service, and it's great to see it was delivered in a prompt and efficient manner.
“First time ordering from KershKicks and so pleased! The trainers I purchased were sold out everywhere i looked but KershKicks had them! Super fast delivery! Over the moon! I will defo be back!
Already recommended to friends!”
Thank you so much for your 5 star rating of KershKicks, Charlotte! We're glad to hear that your first experience with us was so positive. We're always striving to make sure our customers are satisfied, and we are so pleased to hear that you are over the moon with both the trainers you purchased and our speedy delivery! We look forward to seeing you again soon and we are so thankful for your recommendation to your friends.
Thank you so much for the 5 star rating and kind words, Kirsty! We're so glad you had an excellent online experience. We really appreciate your feedback, it means so much to us.
“Shoe box arrived totally worn and damaged when the outer box was in tact. Clearly packaged and sent damaged. What's more I have emailed twice now since the 11th and had no reply. It's the 15th now. To pay so much for trainers to get this level of service is shocking”
Hi Steve, we want to express our sincere apologies for the disappointment you've experienced with your recent order.
We understand the frustration caused by the damaged shoe box. This level of service does not meet our standards, and we acknowledge the inconvenience this has caused you.
We appreciate your patience and understanding regarding the delay in our responses to your emails. Rest assured, we take this matter seriously and are actively addressing the packaging issue to prevent similar incidents in the future.
To rectify the situation, we would like to offer you a replacement pair of trainers. Your satisfaction is our top priority, and we are committed to ensuring you receive a product that meets your expectations.
If this resolution aligns with your preferences, or if you have any other specific requests, please contact us at sales@kershkicks.co.uk.
Thank you for bringing this to our attention, and we look forward to making this right for you.
Hi Kelly, I understand that you've reached out on multiple occasions without receiving a response, and I want to extend my apologies for any frustration this may have caused.
Upon further investigation, we have photographic evidence from DPD confirming the delivery of your parcel. I acknowledge that this information may not align with your experience, and I want to assure you that we are actively looking into this discrepancy.
I appreciate your patience as we work to resolve this matter. If there's anything else you'd like to share or discuss, please don't hesitate to reach out to me directly at sales@kershkicks.co.uk.
Thanks so much for your 5-star rating of KershKicks! We're so pleased that you appreciate the excellent quality of your purchase and speedy service. Thank you!
Thank you Lesleyann for your 5 star rating of KershKicks! We are so pleased to know that you had a great experience. Thanks again for feedback - it means a lot to us!
Thank you so much, Tracy, for your 5-star rating! I'm so glad to hear that not only did your nephew love his shoes, but that they fit him perfectly and arrived quickly! We really appreciate your kind words and high recommendation, and it means a lot to us. Thank you!
