Dear Tobijah,
Thank you for your great feedback! We're happy to hear that your trainers arrived in good time and that you found them reasonably priced. We appreciate your kind words about our service and hope to serve you again soon.
Best regards,
The Kersh Kicks Team
Dear Graham,
Thank you for your feedback! We're thrilled to hear that your order arrived within the same week. We appreciate your support and look forward to serving you again soon.
Best regards,
The Kersh Kicks Team
“Well let’s say I ordered a pair of expensive trainers
And Guess what !!! We’re are they you have had the payment and after 9 days later am still waiting ? Does anyone in your department open emails ?
Mrs C Higgins ps I will put on trust pilot and every other sites if I don’t get a response”
Dear Mrs. C Higgins,
Thank you for bringing this to our attention, and we apologize for the delay in getting back to you. We completely understand your frustration.
Your order was dispatched on the 21st of August within the expected 2-5 day delivery timeframe. It appears that the package is currently stuck with the courier, and we're actively checking its status to resolve this as quickly as possible.
Please rest assured that we’re doing everything we can to ensure you receive your trainers promptly. We appreciate your patience and will keep you updated on the situation.
Best regards,
The Kersh Kicks Team
“Order was late and it took almost a week and 2 emails before I got an answer and my son did not received his trainers in time for his first day at school.”
Dear Jamie,
Thank you for your feedback, and we sincerely apologise for the inconvenience you experienced. We understand how important it was for your son to have his trainers in time for his first day of school, and we're sorry that we fell short.
Please note that your order was dispatched within the specified delivery timeframe of 2-5 days. However, it was unfortunately returned to us without an attempted delivery. We’re sorry for the frustration this has caused and for the delay in our response.
If there’s anything further we can do to assist you, please don't hesitate to reach out to sales@kershkicks.co.uk
Best regards,
The Kersh Kicks Team
Dear Robert,Thank you so much for taking the time to rate KershKicks with 5 stars! We truly appreciate your support and are thrilled to hear that you consider us the "🔥🔥🔥best shop in Manchester." Your kind words mean a lot to us and motivate us to keep providing excellent service and top-notch products to our valued customers like you.
Once again, thank you for choosing KershKicks, and we can't wait to assist you with any future sneaker needs!
Best regards,
Kersh Kicks
Dear Haydn,Thank you so much for taking the time to rate KershKicks with five stars. We truly appreciate your support and are thrilled to hear that you had a positive experience with us.
We are happy to know that our delivery service was quick, and your trainers arrived in great condition due to our careful packaging. Your satisfaction is our top priority, and we will continue to provide excellent products and service to meet your expectations.
Once again, thank you for choosing KershKicks, and we look forward to serving you again in the future!
Best regards,
Kersh Kicks
Thank you so much, Deborah, for your outstanding 5-star rating of KershKicks! We truly appreciate your support and are delighted to hear that your experience with us was quick and easy. We strive to provide exceptional service to our customers, and your positive feedback is a great motivation for us. If there's anything else we can assist you with, please don't hesitate to let us know. Thanks again for choosing KershKicks!
Dear Aidan,Thank you so much for taking the time to rate KershKicks with 5 stars! We truly appreciate your support and are glad to hear that you had a positive experience with us.
We are committed to providing excellent customer service, so it's wonderful to know that you found our service to be very good. We aim to make the shopping experience as convenient as possible, and we're thrilled that you found your order ready for collection in no time.
Once again, thank you for your feedback and for choosing KershKicks. If you need any further assistance or have any other queries, please don't hesitate to reach out to us. We are always here to help!
Best regards,
The KershKicks Team
“Great tee, my nephew loved it. I did have a problem with my order, they sent the wrong tee first time, but sorted it really quickly and the right tee arrived in time, and was really great. Thanks!”
Hi David,
Thank you for your feedback! I’m glad to hear that the correct tee arrived on time and that your nephew loved it. We appreciate your patience and are pleased we could resolve the issue quickly.
Best regards,
Kersh Kicks
Hi Mark,
Thank you for your feedback! We’re glad to hear that you’re satisfied with both our service and the timely delivery of your shoes.
Best regards,
Kersh Kicks
“Paid extra for shipping to be here on time, for it not to be even shipped yet on the day it was supposed to arrive and still haven’t received a refund, when this was last week.”
Hi Holly,
I’m really sorry for the delay and any inconvenience this has caused. We did send out your parcel on time, but DPD returned it. We’ve processed a refund for the £9 shipping fee. Please let us know if there’s anything else we can assist with.
Best regards,
Kersh Kicks
Hi Joe,
Thank you for your great feedback! We’re thrilled you’re happy with your shoes and pleased with our service and delivery.
Best regards,
Kersh Kicks
Hi Lynn,
Thank you for your feedback! We’re pleased to hear that you found our service fast and reliable. We appreciate your support.
Best regards,
Kersh Kicks
Hi Ahmed,
Thank you for your feedback! We’re glad to hear that the hoodie fits perfectly and that the delivery was prompt. We look forward to serving you again.
Best regards,
Kersh Kicks
Hi Jillian,
Thank you for your continued support over the years! We’re so glad to hear that our service has consistently met your expectations. We look forward to serving you again soon.
Best regards,
Kersh Kicks
