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Kelly's Hair Oxford Reviews

4.8 Rating 1,494 Reviews

98 %

of reviewers recommend Kelly's Hair Oxford

Company Reviews

4.8

Based on 1,494 reviews


Shipping & Delivery
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

$Read Kelly\'s Hair Oxford Reviews$

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Phone:

1865727077

Email:

Kelly@kellyshairoxford.co.uk

Location:

33 St Clements,
33 St. Clements Street,
Oxford
Oxfordshire
OX4 1AB

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Kelly's Hair Oxford 5 star review on 20th September 2023

Kelly's Hair Oxford 5 star review on 20th September 2023

Kelly's Hair Oxford 5 star review on 20th September 2023

Kelly's Hair Oxford 5 star review on 20th March 2023

Kelly's Hair Oxford 5 star review on 20th March 2023

Kelly's Hair Oxford 5 star review on 7th March 2023

Kelly's Hair Oxford 5 star review on 26th February 2023

82

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the day of my first re-visit (as a previous client of Anne Veck Hair), the team were short staffed, and there were technical issues getting set up for the day. My 'cut only' appointment started late, and the next client was already waiting beside me. Although my stylist did everything possible to make me feel comfortable, the appointment felt rushed and I left feeling stressed, without having had proper time to introduce myself and discuss my haircut. I would like to revisit, next time in a calmer setting.”

Posted 1 year ago

$Read Kelly\'s Hair Oxford Reviews$

Thank you so much! We appreciate your feedback and i Apologise for the circumstances on the day of your visit, I will be in touch once i figure out who you are to try make things right, But I am glad to hear you would like to give us another try in the future. Kelly Kelly’s Hair Oxford

Posted 1 year ago

“Pleased with my baby’s haircut, and the stylist was excellent, however I considered it to be very expensive”

Posted 1 year ago

$Read Kelly\'s Hair Oxford Reviews$

Hello, sorry it was pricier than you expected. Our services are priced to reflect the professionalism of our staff in order to be able to pay them well. Keith, Anne Veck Oxford

Posted 1 year ago

“Had my hair blow-dried before a special occasion. I was happy with it but thought it was quite expensive (over £60 and took 30 mins).”

Posted 1 year ago

$Read Kelly\'s Hair Oxford Reviews$

Hello and thank you the review and for choosing us to blow dry your hair. Sorry the price wasn't what you expected, I do hope we explained before your appointment. Keith, Anne Veck Oxford

Posted 1 year ago

“Cut my hair much shorter than agreed -- I just wanted the split ends taken off and we agreed that we would not take off all the regrowth from between my previous cut and this one, so that some growth progress would be left, but she actually cut off about three to three and a half inches! I compared before and after pics to make sure I wasn't hallucinating. My hair is now shorter than it's been in many years and it will take a long time to get it back to the length I like it at. She also made me feel like I had no right to be surprised or unhappy as 'I showed you what I was going to cut' (what she showed me was way less than what she cut). Not a great experience. I had one other cut with her and it was good, though.”

Posted 1 year ago

$Read Kelly\'s Hair Oxford Reviews$

Hello and thank you for telling us about this. Please accept my apoilgies. I think we can work out who you are and we'll be in touch to try and put things right. Keith, Anne Veck Oxford.

Posted 1 year ago

“I had an okay experience here. When my hair was being washed the water went from warm to cold, and my stylist was a bit rough in using the shower head on my head, It was okay, but usually that’s an enjoyable part of the experience which I look forward too. Also, I don’t feel my stylist fully listened to what I needed from my haircut (low-maintenance) so ultimately I felt disappointed with the cut, particularly for the high price I paid.”

Posted 2 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hello Thank you for telling us about this and please accept my apologies. Really sorry about the water temperature, as well as any roughness and of course the stylist not really giving you the cut you wanted. if we can work out who was involved this will be valuable feedback. If you do see this and would like to contact us, I'll be delighted to send you a gift voucher for your next appointment. Keith, Anne Veck Oxford.

Posted 2 years ago

“Anne was great, very friendly and made me feel reassured while cutting my hair. Sadly though, even though the style is what I would like, there is an unevenness to the cut that I did not find until the next day. It’s a shame as apart from that I was happy with everything else in my experience.”

Posted 2 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Richard Thanks for choosing us to cut your hair and for letting us know you aren't totally happy. We'll be in touch to try and correct matters. Keith, Anne Veck Oxford

Posted 2 years ago

“I wasn't happy with the hair cut, I've found it difficult to style.”

Posted 2 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hello and thank you for telling us about your hair cut. Please accept my apologies. If we can work out who you are, we'll try and fix this for you. If you see this please email us and we'll get back to you. Thanks Keith, Anne Veck Oxford

Posted 2 years ago

“Didnt enjoy it at all. First haircut after lockdown felt like an interrogation. I nearly got up and walked out. Won’t be back. Too many egos and opinions in there. Shame. Been coming 5 years plus. Loved Allister.”

Posted 2 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi and thanks for telling us about your appointment. Very sorry you didn't enjoy it and so please accept my apologies. Yes Allister was great , we all miss him, but never had this particular complaint before! Will look into it and if we can identify you, we'll be in touch to try and make it Ok. Keith, Anne Veck Oxford

Posted 2 years ago

“I had Nicola cut my hair last week and I’m sad to say that I wasn’t very happy with my haircut. I said I wanted a Bardot Fringe/curtain fringe when I first came in and she didn’t know what I meant. It’s one of the most iconic hairstyles and very in trend at the moment so the fact she didn’t know what I wanted, even after showing photos immediately made me felt uneasy. We had to get a second opinion after she gave me a feathered fringe which really wasn’t what I was showing her and what I wanted. I left feeling okay but once I got gone I really wasn’t happy. Nicola made me feel stupid and not comfortable throughout the cut and it really has made me think twice about coming to the salon.”

Posted 4 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Claire Thank you for telling us about your appointment. Please accept my apologies. Your service should be perfect every time and this was not the case. Please do come and see us and we'll try and correct your cut, free of charge of course. I'll ask our receptionist to call you. Apologies again. Keith Mellen, Director, Anne Veck Limited

Posted 4 years ago

“Great service but your staff need better personal hygiene! I had a lovely lady that was so welcoming and understanding with what i wanted done to my hair but when walking into the salon and the gentleman that welcomed me clearly has very poor personal hygiene!!!”

Posted 5 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi there and thanks for telling us about us this. I think I know who you mean and we' re addressing it. So glad the hairdressing was good but as you point out this needs sorting. Keith, Anne Veck salons

Posted 5 years ago

“Nice hair cut but didn't enjoy having to stand up to have it done, particularly as I wasn't feeling well on the day. Not quite the relaxing experience I was expecting.”

Posted 5 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hello and thank you for telling us about your appointment. I'm really sorry you weren't happy with it. Sometimes we ask clients to stand for a few moments so we can achieve the best cut possible, especially if your stylist is not very tall! I think this is what may have happened. Please do try us again … sorry again, Keith, Anne Veck salons

Posted 5 years ago

“Happy with my hair, but it wasn't a particularly enjoyable experience due to a couple of little things. There wasn't a particularly friendly welcome and I felt a little bit in the way. I get that Emmanuel was dealing with another customer at the time, but verbally acknowledging my presence and saying he'd be with me in a second would have helped, rather than a very small nod in my direction. Secondly, the hair washing - I don't think I've ever been in a salon before where there wasn't something cushioning the edge of the sink. Given the bruise on the back of my neck for a couple of days afterwards, I think it's fair to say I now know why. Also, asking if the water temperature is comfortable goes a long way - when rinsing off the shampoo, it was a touch chilly - not enough to complain about, but it wasn't entirely pleasant. The paper towels used to dry hair also feel a bit... ineffectual is probably inaccurate because I don't believe they'd be used if they weren't effective. It definitely feels coldly clinical, bordering on cheap (I've got no idea of the actual costs of paper versus actual towels, I'm purely going on how it feels). This final thing is probably me being extremely fussy. Music being played in a salon is normal & expected - no issue with that. If it's local radio being played, that's cool, local adverts are sometimes useful, or at least varied. When it's a Spotify account being used, and there are regular adverts encouraging you to upgrade your account... I'm a lot less cool with that. That really does feel cheap. (Also, I'm fairly curious about the Spotify licensing/user agreement, and PRS implications...). Apologies for whining - as I said at the start, I am actually happy with the end result, and despite the niggly things am considering maybe returning in the future. With a neck cushion.”

Posted 6 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hello and thanks for your very useful comments. We are looking at water temperature, backwash comfort, Spotify as a result. I'm really sorry your welcome wasn't as it should have been. EasyDry towels have a number of advantages over cotton towels. One is that they are far better for the environment (biodegradeable and reduce water use) and a second is that each client has a new towel, so more hygenic. And they certainly aren't cheap! Most top salons use these or an equivalent these days. However you have reminded us that we need to explain them to clients! So thanks for this and we really look forward to seeing you again soon! Keith, Anne Veck salons

Posted 6 years ago

“I had a fantastic hair cut and loved the hairdresser, but didn't really enjoy the experience. There was no warm welcome or smile when I arrived, I was just told to sit down. No-one took my coat, made me a drink or showed me where the magazines were. I sat waiting for 20 minutes after my appointment time with no conversation or reason for the wait. The room was cold in temperature and felt cold in atmosphere - not luxury or enjoyable. I didn't enjoy the paper towels to dry your hair - felt more like being in a hospital than a hairdressers. I have made another appointment to return as I loved my haircut, and so I guess that is the most important thing at the end of the day, but so many little things could quickly, easily and cheaply be done which could have made the experience so much more enjoyable.”

Posted 7 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Katherine Thanks for letting us know about your appointment and please accept my aoplogies for the wait and the lack of welcome and warmth. We'll be in touch about this. I'm pleased you liked your stylist and your hair cut but we must do better next time. Thank you for choosing us to do your hair and for making a 2nd appointment. Kind regards Keith, Anne Veck salons

Posted 7 years ago

“My hairdresser did exactly what I asked her to do so I was very pleased”

Posted 7 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Lesley That's great, thanks for choosing us to do your hair! Keith, Anne Veck salons

Posted 7 years ago

“Good salon, nothing special.”

Posted 7 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Kelly Thanks for your review- could you let me know what we need to do to better- email me at keith@anneveckhair.com and I'll sort out a little reward for you perhaps! Keith, Anne Veck salons

Posted 7 years ago

“I have used this salon before and I rate the service a lot- the staff are always polite and efficient. Nevertheless this time I went in for my roots done, and as I had highlights put into the roots, the overall outcome means that my roots are still a little darker than the rest of my hair, which was slightly disappointing.”

Posted 7 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Eleanor Thanks for letting us know , we'll be in touch to try and put things right. Thanks for choosing us to do your hair. Kind regards Keith Mellen Director Anne Veck Likmited

Posted 7 years ago

“A very busy and very hot salon, it was hard to hear what the stylist was saying. Otherwise, the cut was simple and stylist did it OK.”

Posted 7 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Marina Thanks for choosing us to cut your hair and for letting us know what happened. I know the salon can be very noisy and especially hot at this time of year when it is busy. I do hope you will try us again. Kind regards Keith, Anne Veck salons

Posted 7 years ago

“Nice salon, but the stylist totally ignored what I asked of her. The haircut is good, but not what I had asked for.”

Posted 8 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Monika Thanks for telling us about this and sorry for the lack of listening. I'll ask our receptionist to contact you to see if we can correct this for you. Kind regards Keith, Anne Veck salons

Posted 8 years ago

“I put through a complaint about a haircut I had in the Oxford salon early 2015 due to being burnt on the side of my face, left with an itchy scalp and almost had an earring ripped out. I never received any response to this which was quite disappointing and though I recently went back to the salon it was only specifically with one of the hairdressers that I had experienced before in 2014. I would in general recommend your salon to anyone but from this experience and having no response to my compliant I am much less likely too and not sure I want my regular appointments with you anymore.”

Posted 8 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Charlotte I am really sorry we didn't respond to your complaint last year. We must have missed it somehow because we always respond! I'll ask our receptionist to get in touch - we don't want to lose you again! Thanks very much for coming back , hope we can make you happy with us! Kind regards Keith Anne Veck salons

Posted 8 years ago

“I have already answered this once! Emanuel is good. But it would be much better if you had one of those infra-red curved setter machines that stand as high as your head instead of just letting the colouring lotion dry naturally. I find it does much less harm to older hair if you have the lotion on for a shorter time through having the machine.”

Posted 8 years ago

$Read Kelly\'s Hair Oxford Reviews$

HI Daphne Sorry about that. I think we had an email conversation about this before , so apologies you have received an "automatic" request for a review as well. Unfortunately, you can't get hold of the machine you mention any more. Thanks for choosing us to do your hair! Keith, Anne Veck salons

Posted 8 years ago

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Kelly's Hair Oxford is rated 4.8 based on 1,494 reviews