Kelly's Hair Oxford Reviews

Name: Kelly's Hair Oxford
Address: 33 St Clements, 33 St. Clements Street, Oxford, Oxfordshire
Rating: 4.81

4.8 Rating 1,502 Reviews

98 %

of reviewers recommend Kelly's Hair Oxford

Company Reviews

Metrics

Info

4.8

Based on 1,502 reviews


Shipping & Delivery
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

$Read Kelly\'s Hair Oxford Reviews$

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Phone:

1865727077

Email:

Kelly@kellyshairoxford.co.uk

Location:

33 St Clements,
33 St. Clements Street,
Oxford
Oxfordshire
OX4 1AB

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Kelly's Hair Oxford 5 star review on 20th April 2024

Anonymous

Kelly's Hair Oxford 5 star review on 18th March 2024

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Kelly's Hair Oxford 5 star review on 20th September 2023

Julia

Kelly's Hair Oxford 5 star review on 20th March 2023

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was persuaded to have a longer cut than I wanted, on reflection I am not happy with this. It is my hair, I think I should be able to have it how I want.”

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Posted 8 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Eric You are absolutely correct. We'll be in touch to put things right for you. Thanks for letting us know and thanks for choosing us to do your hair. Kind regards Keith Mellen, Director, Anne Veck salons

Posted 8 years ago

“Ok, so overall I'm happy with the haircut and it's been my third visit but I think you need to seriously improve on the customer service. The language some of the staff members use to speak to the customers is just out of place. It's embarrassing really. Plus I'd made an appointment and upon the arrival i was told it wasn't on the system so had to wait an hour just so someone could squeeze me in. Again, I like your hairdressers but people behind the reception desk and other helpers need improvement.”

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Posted 8 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Beata Thank you very much for telling us about this. I'm very sorry about what you heard and also about the problem with your appointment. I'll address the issues you have raised. I do hope we'll see you again soon and things will have improved..

Posted 8 years ago

“Although time was taken for a hair consultation the price I was quoted on the phone was not upheld and I had to pay a higher charge. Also the salon could do with some TLC the cleaning is very much below standard with dirty mirrors, particularly the lower half, and unwashed skirting boards.”

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Posted 8 years ago

$Read Kelly\'s Hair Oxford Reviews$

Dear Mary Thank you for telling us about your appointment. We'll be in touch to speak to you about the price, in case we overcharged by accident. We'll take on board your comments about cleaning - that's important! We do have a problem with the design of some of the styling positions at Bicester, which allow hair to fall into the bottom section below the mirror. There is no way of removing the hair, unfortunately and I agree, it looks less than perfect. Kind regards Keith Mellen Anne Veck salons

Posted 8 years ago

“Friendly staff”

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Posted 8 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Sam Thanks for your review and for choosing us to do your hair. Keith Anne Veck salons

Posted 8 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Sam Thanks for your review and for choosing us to do your hair. Keith Anne Veck salons

Posted 8 years ago

“Recently my experience has gone from very good to normal based on my hairdresser not asking what I wanted at the start.”

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Posted 8 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Andy Well we need to put that right for you. We'll be in touch. In the mean time thank you for choosing us and for the feedback. Kind regards Keith Keith Mellen Director Anne Veck salons

Posted 8 years ago

“Kelly was really nice and chatty, and did it good job on my cut and blow dry. I have had a few issues styling it since which I am sure is more down to my lack of styling skills than anything else. I would say that the salon is in need of a bit of a revamp. the crockery that I was served my drink in was chipped and discoloured, and the salon in general looks like it is in need of some TLC. Of course, this doesn't reflect on the styling just the atmosphere of the salon.”

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Posted 8 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Tegeirian Thanks for your feedback and I'm glad you are pleased with your cut and blow dry. You are absolutely right, the chipped cup should definitely not have been used, thanks for pointing that out! We completely refurbished the salon in Feb. 2013 so it sounds like, from the clients perspective, we need to do some decorating! This sort of comment is very valuable, so many thanks. And thanks for choosing us to do your hair.

Posted 8 years ago

“The grey hair cover by brush is not effective the only thing it covered was my sclap not hair, would not recommend.”

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Posted 8 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Marie Thanks for your feedback, we need to get this right for you, so we'll be in touch. Kind regards Keith Keith Mellen Director Anne Veck salons

Posted 8 years ago

“Good haircut but I found that salon staff were not particularly friendly.”

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Posted 9 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Monica Thank you for telling us! I can only apologise, I don't think this has happened before. Please do try us again. I'll see what we can arrange to make up for this. Thanks for choosing us to do your hair. Keith Keith Mellen Director, Anne Veck salons

Posted 9 years ago

“Hi, I have my hair cut by Anne. When I first started coming I felt that I wasn't having my hair cut in such a rush. She gave me time to talk about styles, my hair type etc. The last but one time, she went off to answer the phone & have a conversation with a client while I was still in the chair & then I was late for an appointment after. The last time I came she was colouring another clients hair & I had to wait for half an hour to have my hair cut. I was on time incidently. She left the client & cut my hair in 12 minutes & then returned to her other client. Anne gives me a good cut & that's why I have pressed "normal", However, I felt last time that I had booked her for half an hour & didn't get her full attention.”

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Posted 9 years ago

$Read Kelly\'s Hair Oxford Reviews$

Hi Tacye Thank you for telling us about this. I'll make sure Anne knows. Please accept my apologies for each of your appointments, we shouldn't be breaking off to deal with something else. I'll ask our receptionist to send you a little something to make up for it. Thank you for choosing us to do your hair and I do hope we'll see you again soon. Keith Mellen, Director, Anne Veck salons

Posted 9 years ago

$Read Kelly\'s Hair Oxford Reviews$

Posted 9 years ago

Kelly's Hair Oxford is rated 4.8 based on 1,502 reviews