Happy with my hair, but it wasn't a particularly enjoyable experience due to a couple of little things. There wasn't a particularly friendly welcome and I felt a little bit in the way. I get that Emmanuel was dealing with another customer at the time, but verbally acknowledging my presence and saying he'd be with me in a second would have helped, rather than a very small nod in my direction. Secondly, the hair washing - I don't think I've ever been in a salon before where there wasn't something cushioning the edge of the sink. Given the bruise on the back of my neck for a couple of days afterwards, I think it's fair to say I now know why. Also, asking if the water temperature is comfortable goes a long way - when rinsing off the shampoo, it was a touch chilly - not enough to complain about, but it wasn't entirely pleasant. The paper towels used to dry hair also feel a bit... ineffectual is probably inaccurate because I don't believe they'd be used if they weren't effective. It definitely feels coldly clinical, bordering on cheap (I've got no idea of the actual costs of paper versus actual towels, I'm purely going on how it feels). This final thing is probably me being extremely fussy. Music being played in a salon is normal & expected - no issue with that. If it's local radio being played, that's cool, local adverts are sometimes useful, or at least varied. When it's a Spotify account being used, and there are regular adverts encouraging you to upgrade your account... I'm a lot less cool with that. That really does feel cheap. (Also, I'm fairly curious about the Spotify licensing/user agreement, and PRS implications...). Apologies for whining - as I said at the start, I am actually happy with the end result, and despite the niggly things am considering maybe returning in the future. With a neck cushion.