Cut my hair much shorter than agreed -- I just wanted the split ends taken off and we agreed that we would not take off all the regrowth from between my previous cut and this one, so that some growth progress would be left, but she actually cut off about three to three and a half inches! I compared before and after pics to make sure I wasn't hallucinating. My hair is now shorter than it's been in many years and it will take a long time to get it back to the length I like it at. She also made me feel like I had no right to be surprised or unhappy as 'I showed you what I was going to cut' (what she showed me was way less than what she cut). Not a great experience. I had one other cut with her and it was good, though.