Keengardener Reviews

Name: Keengardener
Address: 58 Padgets Lane, Redditch
Rating: 4.79

4.8 Rating 7,555 Reviews

96 %

of reviewers recommend Keengardener

4.8

Based on 7,555 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

1789 763 336

Email:

gard@keengardener.co.uk

Location:

58 Padgets Lane
Redditch
B98 0RD

Keengardener 5 star review on 23rd April 2024

201

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doesn't do what is says on the tin - quick delivery. I placed my order on 31st March. Their website suggests delivery by 2 days, it took 4. But more importantly when the mower arrived on the Friday a single important bolt was missing. I called them the same day. They said they would send the bolt out straight away. A week and a day later, I'm still waiting for the bolt!!!! I can't use the mower until/if the bolt arrives. The bolt should have been sent out Special Delivery the day I called, that's where it has gone wrong and that remains my grievance. With this service I wouldn't use them again, nor recommend them. Indeed, if the bolt hasn't arrived by Wednesday of next week I shall be returning the goods as not fit for purpose and calling my credit card provider to dispute the charge!!!!!”

Helpful Report

Posted 10 years ago

Dear Gordon, We do sincerely apologise for the problems experienced, regarding delivery the delivery was attempted on time as per the tracking, you were out at the time so it was re-requested to have a second delivery attempt for you. 02/04/2014 15:16 Delivery Attempted-Card Left Glasgow East 1 A bolt was sent to you as soon as you informed us of this, and then when you contacted us to advise this had not arrived we despatched another bolt to you at the earliest possible opportunity which if it hasn't arrived already it will be today/Monday. I do apologise regarding the problems you have experienced and will take on board your comments to improve our service. Kind Regards The Keen Gardener Team

Posted 10 years ago

Keengardener is rated 4.8 based on 7,555 reviews