Keengardener Reviews

Name: Keengardener
Address: 58 Padgets Lane, Redditch
Rating: 4.79

4.8 Rating 7,563 Reviews

96 %

of reviewers recommend Keengardener

4.8

Based on 7,563 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

1789 763 336

Email:

gard@keengardener.co.uk

Location:

58 Padgets Lane
Redditch
B98 0RD

Keengardener 5 star review on 23rd April 2024

201

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A total abdication of responsibility from this company, do not use this company if you want customer service!”

Helpful Report

Posted 7 years ago

Thank you for your review and order dating back to January however in the interests of openess we believe our customers who will be reading this review should see your reasoning behind your comment. You purchased a Bosch Aquatak 33-11 Pressure Washer from us, after a month you contacted us to advise that you had damaged a part of the unit by stretching the hose and pulling the unit over and you claimed the unit was not fit for purpose. We advised correctly that the warranty does not cover accidental damage on the unit and we would be unable to replace or repair and that spare parts are available to purchase. The CE approval and volume of these products sold without issue give a clear indication the product is fit for purpose. As this was not the response you wished for you proceeded to label us as "lying, lacking in inderstanding or stupid". We try to help all of our customers and will always process any genuine warranty claims for defective products but do not cover accidental damage, this is more a matter for your insurance company. Kind Regards The Keen Gardener Team

Posted 7 years ago

“Took 32 days to arrive. Poor service.”

Helpful Report

Posted 7 years ago

“how can I write a review when I haven't received my order.???”

Helpful Report

Posted 7 years ago

“I still haven't received them.”

Helpful Report

Posted 7 years ago

“Still not received order”

Helpful Report

Posted 7 years ago

“Delayed delivery with no communication, complained about it and had no reply, complained again, still no reply, gave up, item eventually delivered.”

Helpful Report

Posted 7 years ago

“Poor service. Item was not dispatched and left in warehouse for a week despite chasing. Cancelled and bought elsewhere cheaper.”

Helpful Report

Posted 7 years ago

“The linked I clicked on said 53cm, I got a 23cm.”

Helpful Report

Posted 7 years ago

“product very good but arrived in a box with absolutely no packing whatsoever very poor”

Helpful Report

Posted 7 years ago

“My lights didn't work”

Helpful Report

Posted 7 years ago

“Ordered and paid for a pair of boots online. Over a week later, they refund my money and say that they don't have them! Said they tried to contact me but they didn't. When I checked their site after this, the boots are still on their site and my size is shown as available. Poor and I won't be ordering or looking at their site again.”

Helpful Report

Posted 7 years ago

“Do not purchase goods from this company, pay a few pounds more and go elsewhere. I recently purchased a blagdon midi pond filter, the delivery was quick but on opening the box it was very badly damaged, they sent me a replacement which also was delivered quickly, but again on opening the box the metal mesh tray was twisted, and rather than to cause any more bother I am managing with my old one, Will not be ordering again from this company.”

Helpful Report

Posted 7 years ago

Hi Gilbert, I am really sorry to hear that you so unhappy with our service, this is a very strongly worded review for an issue we are first hearing about now and not not had any chance to get the matter resolved for you. We are of course happy to get resolved for you as before in a prompt fashion with minimal hassle to yourself, just call our customer service team when convenient and this will be arranged.

Posted 7 years ago

“Bolts too short and not a quality product”

Helpful Report

Posted 7 years ago

“Ordered panels over two weeks ago heard nothing - so not pleased Normally very efficient so not sure what's gone awry”

Helpful Report

Posted 8 years ago

“I keep getting requests to review an item that I have never received, Blackbird Nesting Box I ordered this item 8/4/2016 and to date 30/4/2016 I have still not received the item which leaves me to assume that the Blackbird must be making it himself. Today I have requested to cancel the long awaited item for a full refund.”

Helpful Report

Posted 8 years ago

“Very dissapointed, arranged delivery 2 weeks in advance. Took a day off work and no show. I will be cancelling my order asap”

Helpful Report

Posted 8 years ago

“I have not received the item I ordered after about 3 weeks even though the money has been taken from my credit card. The company did not contact me to tell me it would be delayed, I had to contact them. They said that it would be another 7-10 days. That is today but I have had no communication from them and no sign of the item. I understand that sometimes a company is waiting for stock but in that event they should contact the outstanding customers and advise them accordingly. Very poor.”

Helpful Report

Posted 8 years ago

“If I don't know what I'm commenting on can't write about it !”

Helpful Report

Posted 8 years ago

The review request was regarding your online order with us for a Bio Green heatmat we hope you have enjoyed using your purchase.

Posted 8 years ago

“I would if I had received the goods”

Helpful Report

Posted 8 years ago

“Ordered a Char-Broil BBQ cover 3 weeks ago and still no delivery yet the money has left my account, emailed to question and told should be delivered Friday which is 4 weeks after order. :-(”

Helpful Report

Posted 8 years ago

Keengardener is rated 4.8 based on 7,563 reviews