Keengardener Reviews

Name: Keengardener
Address: 58 Padgets Lane, Redditch
Rating: 4.79

4.8 Rating 7,557 Reviews

96 %

of reviewers recommend Keengardener

4.8

Based on 7,557 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

1789 763 336

Email:

gard@keengardener.co.uk

Location:

58 Padgets Lane
Redditch
B98 0RD

Keengardener 5 star review on 23rd April 2024

201

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well nothings arrived yet so i dont k ow why you are asking me to write a review?”

Helpful Report

Posted 6 years ago

We have looked into this and your order is being shown as delivered and signed for back on the 28/04/17. We will be in touch directly to look into this with you.

Posted 6 years ago

“First item arrived in time still waiting for my other items”

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Posted 6 years ago

“The product I ordered was competitively priced, however Keengardener sent me the wrong product (I ordered solar centre white led lights and I was sent a similar but incorrect "warm white" product”

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Posted 7 years ago

“The order arrived as specified in a timely fashion. The weak park was the way the bbq was packaged in a larger box within which it broke out of the box due to insufficient packaging.”

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Posted 7 years ago

“My new greenhouse and base was a bit complected to erect but when up looks the business started to fill with plants.”

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Posted 7 years ago

“I chose Keengardener for my product because it was the most competitive price for a product I know well. I had to wait over a week for DPD to deliver whereas in the past it has not taken that long. The product arrived but wasn't tight. So I rang Keengardener & arranged for a pick up. I was not offered a replacement straightaway - apparently due to having to 'verify' the issue. This meant waiting for the original one to be picked up a few days later. Rather than wait I rang again to find out what to do next. The person said they'd now send out a new machine... if I'd bought this from another firm online, they would have sent a machine out to me straight away. Why did I have to wait?! The next machine finally arrived some days later but part of it was broken as though it had been damaged in transit. So I had to ring again. The options were I was refunded or sent a spare part that I had to fit. Luckily this story has a good ending because I chose to have the spare part which I fitted and all is well. My problem is that I would think twice before using Keengardener again due to how I was left with the feeling that I'd done something 'wrong'. When I tried to express my disappointment with DPD I was not satisfied with the response. But we got there eventually.”

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Posted 7 years ago

“Good quality product, slow delivery.”

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Posted 7 years ago

“I bought a Bosch 65/34 hedgetrimmer which was the best price around, however it took approx 5 days to arrive & although I mentioned to put it in a particular place if I was out, it was put in the greenhouse at the bottom of our garden in no packaging but its original box which was very poorly taped up & dented as was the plastic blade guard. I'm all for minimum packaging but it must be sufficient to protect the item.”

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Posted 7 years ago

“It is a good sturdy heater that will be fine outdoors, in the greenhouse. It is a shame you can't set exact temp you want on thermostat, but I knew that when I bought it, so it's not a cristicism. It is however obviously made for European market with a 2 pin plug, which was put onto a 3pin adapter plug for use here in U.K. That made plug very chunky so it didn't fit in outdoor socket I have in greenhouse. Had to cut off plug and fit 3pin so it fitted in socket. Bit tedious, Lucky I have a handy husband.”

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Posted 7 years ago

“They didn't make me very happy although they responded well administratively to a problem. Their packaging is woefully bad. I bought a propagator at a very good price - it took 3 deliveries before a part of the kit arrived undamaged. I spoke to the sales person who added to the final delivery note, "pack well". It was still very poorly packed, but by luck, it arrived in one piece. It cost me time, but it must have cost them any profit on the item.”

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Posted 7 years ago

“Items that I ordered and purchase are good. My only problem is the length of time it took to get to my location.”

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Posted 7 years ago

“The driver was unhappy to assist putting the item into my car and refused to help.”

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Posted 7 years ago

Sorry to hear this the delivery was carried out by DPD a third party, unfortunately the drivers are only insured to deliver the item to your doorstep so would not be covered if damage occured whilst loading the item into your car. Sorry if this has caused you any inconvenience.

Posted 7 years ago

“Placed order on a Wed as it said in stock for immediate dispatch. I was hoping to receive the order by sat morning as it said 2-3 days from dispatch and I was having a BBQ later that day. Order arrived the following Tues so I have not had a chance to use the product yet.”

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Posted 7 years ago

“Keengardener didn't make me happy. I know the product & the price to be good, as I've used it many times in the past. but the P&P to send 1 sachet is extremely expensive & needs looking at”

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Posted 7 years ago

“Really pleased with my garden lighting overall, however, one glass light was chipped and I didn't receive a response to my email asking for help with this issue.”

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Posted 7 years ago

I have checked our customer service system and unfortunately we have not received an email from you - please call us on 01789 763 336 and we can of course get resolved.

Posted 7 years ago

“Bit miffed with the delivery delay. I ordered two 'lead effect' planters from here because the quoted delivery time from order was 1-2 days as opposed to all the other websites which quoted 7 - 10 days. It turned out that I had to wait over a week for my planters to arrive (although I did get an email a couple of days after my order saying there would be a delay so not all bad). Cannot fault the product however.”

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Posted 7 years ago

“Service,delivery all ok. Was disappointed to see the same lawnmower for sale in home base £30 cheaper! Feel a bit ripped off.”

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Posted 7 years ago

“Apart from using soap fast it's good”

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Posted 8 years ago

“my order arrived in the time frame stated and was in good condition. My only issue is the postage, Northern Ireland is part of the UK and has many couriers who will do free delivery over a certain value. Yours was marginally cheaper than the competitors that is why you got the order, but it would put me off buying other goods especially if I can get them locally or from someone who doesn't charge for postage”

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Posted 8 years ago

“The BBQ was delivered promptly by a helpful and friendly agent. However, the assembly process caused considerable and frustrating difficulties. Firstly, it was necessary to re-tap some nuts welded to the BBQ in order to fit the fixing bolts, and relocate some unmatching bolt holes. Secondly, it was impossible to connect a gas supply as the nut on the gas pipe supplied was a left hand thread and the connecter affixed to the BBQ was right hand. This situation was referred to the supplier whose representative advised us to remove the “left hand” nut and replace it with a hose clip over the thread. This fix was condemned as positively unsafe by a Gas Safe engineer. The matter was referred back to the supplier’s representative who insisted that the original fitment was correctly catered for after referring to a showroom model. We pointed out that this was impossible in respect of our BBQ at which point a spigot was supplied which corrected the situation. It transpired that the spigot was a part of the assembly but omitted from the original delivery (as was the gas regulator assembly). The result was a sturdy and attractive piece of kit coupled with unnecessary frustration and time wasting.”

Helpful Report

Posted 8 years ago

Dear Trevor, Thank you for your review and we are sorry for the difficulties encountered with your order. This is the first time we have heard about the issues with the bolts and fixings so if there are any replacement parts required please let us know and we will look into getting this resolved for you. With regard to the regulator we do sincereley apologise that the hose and regulator and the brass hose tail piece which were missing out of the box, this should have been included by the manufacturer and clearly wasn't. I would like to point out that I believe you have misunderstood our advice if the gas engineer is stating it is positively unsafe - we advised the hose to be placed over the brass hose tail and securely clipped with a jubilee clip which is a perfectly safe method of connecting the hose and regulator to the barbecue and is used for many barbecues that are sold in the UK all of which are CE approved and your gas engineer I am sure will be happy to confirm this. We are glad you have received your hose tail and the replacement regulator fits correctly and you are now happy with the end product and if you have any queries in the meantime please do not hesitate to get in touch. Kind Regards The Keen Gardener Team

Posted 8 years ago

Keengardener is rated 4.8 based on 7,557 reviews