Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 21,003 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 21,003 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 14th April 2024

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“last transaction is late delivered.”

Helpful Report

Posted 1 year ago

Hello, Edman. Thank you for your review and for raising your concern regarding our services. We would like to apologize for any inconvenience caused. Please be advised that we take great care in ensuring that every feedback from our customers is thoroughly investigated. Your transaction was processed and credited to your receiver account after hours. However, the status of the application was changed, not in real-time. We hope this helps, and we hope you continue using our services. If there's anything else we can help with, please feel free to send us an email at info@kabayanremit.com. Thank you.

Posted 1 year ago

“Not that fast enough on my first transaction”

Helpful Report

Posted 1 year ago

Thanks for sharing that, Jane. First transactions need to undergo compliance review, but we can assure you that it will be different on your next transaction. However, upon checking on our record today, your transaction has been available for pick up in the Philippines within 1hour after we received your payment. Thank you

Posted 1 year ago

“sana meron po kayong promo na mas mababa po ang transaction fee”

Helpful Report

Posted 1 year ago

Hi Karl Henry, thank you for your feedback. Kabayan Remit provides low service fees and high exchange rates compared to other money remittances. Based on our current campaign, you can refer your friends to earn 80CAD once you refer three people to lessen the total amount to pay on your transaction. Thank you

Posted 1 year ago

“It would be better if you remove service fee and have an option for economy that is longer to take but with free service fee.”

Helpful Report

Posted 1 year ago

Thanks for sharing that, Irish. We always aim to deliver our customers’ money as safely and quickly as possible that's why our crediting time is just minutes, but we highly appreciate the feedback as we're always open on that to further improve our service 😊

Posted 1 year ago

“I did two transactions 8hours ago. I send the money on both transaction right away. But only 1 transaction succeed!!!! My parents needs the money already!!! It’s been 8hours man!!!!”

Helpful Report

Posted 1 year ago

Thank you for your review, Charina. Upon checking in our system, your transaction for Charina Usi Mariano that you've created is already forwarded to the Philippines. One transaction is via credit to the account, and the other is via Cash Collection, which is still available for pickup. Please let us know if the transaction is meant to send via Credit to Account, not for Cash collection. Thank you

Posted 1 year ago

“I wish we can pay directly within your website to avoid the transfer fee charged by our bank just like Western Union, World Remit. Zoom Etc.”

Helpful Report

Posted 1 year ago

Thanks so much for the rating, Rhine. We only accept Interac e-transfer as the mode of payment for security purposes. Should you need further assistance, please do not hesitate to contact us.

Posted 1 year ago

“Very convenient but service fee is whack.”

Helpful Report

Posted 1 year ago

Hi Danielle, thank you for your review. We're delighted to hear that you had such a positive experience using our services. 😊 Kabayan Remit service fee has a bracket, but we're making sure we're still offering low fees for our kababayans while offering outstanding services.

Posted 1 year ago

“Very easy to send money using my kabayan app”

Helpful Report

Posted 1 year ago

Many thanks for your support, Wilfredo! We really appreciate it. 😊

Posted 1 year ago

“It is more good if we can use the debit card not only bank transfer ..”

Helpful Report

Posted 1 year ago

Thank you for your review Florida. Debit card is available as a mode of payment as well. Should you need any assistance, please do not hesitate to contact our customer support, who's happy to help.

Posted 1 year ago

“good rate.”

Helpful Report

Posted 1 year ago

We're so pleased to hear that, Janice. Thanks for sharing! 🥰

Posted 1 year ago

“In general, Kabayan remit, used to be Asenso remit, is a great remittance company. I have been satisfied with the fast delivery and outstanding customer service. The only flaw that I found so far was their referral program. I had a technical issue and they were unable to resolve it, so I didn't get paid. Although the referral fee is not big of a deal, it's just not encouraging to exert the extra effort convincing other people to switch to them. I'm still using this service though, I send $1000 almost every month.”

Helpful Report

Posted 1 year ago

Thanks for sharing that. We're always working on improving our services, so we appreciate every feedback we get. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 1 year ago

“Remittance sometimes takes few days before being credited to my account.”

Helpful Report

Posted 1 year ago

Thanks for sharing that,Ijii. Delivery time for more than 50K PHP is one to two banking days. Otherwise, funds will be delivered within 1 hour. Thank you

Posted 1 year ago

“I made a remittance that required a re-checking of identity and proof of funds. said requirements were sent same day as remittance but actual remittance took 5 days before it was credited to receiver's account”

Helpful Report

Posted 1 year ago

Hi Marilyn, thank you for your review and for raising your concern with regard to this matter. We would like to apologize for any inconvenience caused. Please note that as a Money Service Business (MSB) regulated by the Financial Conduct Authority (FCA), we are legally required to check our customers' documents from time to time, especially when sending large amounts. To avoid any delay with your transfers, please make sure you have the requested documents available. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 1 year ago

“Customer service in fb messenger was horrible take hour and hour before they reply they even hold you and ask you to wait for their call but will not call you back this is so hard specially when you are working i hope all the customer service representatives will be change asap and gave time to answer all inquiries and i hope watsup number will be active again like before easy to communicate and call not like the services this past few months horrible”

Helpful Report

Posted 1 year ago

Thanks for sharing that. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com. Thanks!

Posted 1 year ago

“I was disappointed when I sent money for my family in the Philippines last Sunday and My mother wasn’t able to receive it last Monday which she needs money to buy for her medications and pay some bills. Kept on following it up and yet she received it just yesterday (Friday).”

Helpful Report

Posted 1 year ago

Thank you for your review and for raising your concern regarding our services. We would like to sincerely apologize for any inconvenience caused. Please be advised that we take great care in ensuring that every feedback from our customers is thoroughly investigated. We always aim to deliver our customers' money as safely and quickly as possible; however, the delivery time may be affected due to different factors. We used Bancnet Instapay to process your transaction, which is a system operated by Banko Sentral ng Pilipinas. That system is, in a way, serves as a bridge for various Philippine banks so your money can be sent faster (it can take as fast as a few minutes). Then the feedback, if the transaction is credited or undelivered (e.g. account number provided does not exist, returned by bank), will be coming from the recipient bank, which in this case would be Bank of the Philippine Islands. We initially received a report from BPI stating your transaction has been credited, so we updated your transaction's status on our end likewise. When you told us that it was not yet credited, we made an initial inquiry to the bank, but we were advised it was credited and for manually crediting on BPI's side. We hope this gave you a picture of how we coordinate with different parties to process transactions. For this particular case, we heavily relied on your recipient's bank for feedback as well as when and what actions we will take next. However, even the erroneous processing was not caused by us (stated not to point fingers but to establish accountability), we understand that you did not have a good experience. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 1 year ago

“So far im satisfied with your service but sometimes when I’m sending through Gcash it’s always delay and didn’t come on time and when I request about the copy of persons name I’m sending money it takes ages as well so I hope you are going to take action about this thanks!”

Helpful Report

Posted 1 year ago

Sorry to hear you've experienced issues with our service, Maria. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 1 year ago

“went to your website (www.kabayanremit.com) using my laptop to send money. after putting my username and password it immediately directed me to app.kabayanremit.com and showed a code which i need to scan using the 2FA mobile app. The app is not free. i tried this several times. the first time i was able to speak to an agent, she said to go to the website, which i did, but then again it goes back to the 2FA code. i tried to call your number again several times and i waited for more than 5 mins but no one was answering the call.”

Helpful Report

Posted 1 year ago

Thank you for your review, Geraldine. You can register/remit using our website (www.kabayanremit.com) or our mobile app. Above mention platform is all free. Should you need further assistance, please email us or send your availability for us to call you. Thank you 😊

Posted 1 year ago

“Sometimes it takes a while to be in the que to send money with assistance thru a phone call but once answered it goes on quickly”

Helpful Report

Posted 1 year ago

Thanks so much for choosing us, Maria. Due to the high volume of transactions and inbound calls, you might wait in the call queue. Alternatively, you can download our application on the AppStore/play store to send money anytime without waiting in line. Happy remitting!

Posted 1 year ago

“Quick and easy too..”

Helpful Report

Posted 1 year ago

Glad to hear your money was delivered fast, Faith! We'll keep doing our best to provide you with fantastic services. 🌟

Posted 1 year ago

“Good, please message or warn the customer if nearly 5 k the mars net I sent to Phil”

Helpful Report

Posted 1 year ago

Hi Josephine, thank you for your review and for raising your concern with regard to this matter. We would like to apologise for any inconvenience caused. Please note that as a Money Service Business (MSB) regulated by the Financial Conduct Authority (FCA) , we are legally required to check our customers' documents from time to time, especially when sending large amounts. To avoid any delay with your transfers, please make sure you have the requested documents available. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com. Thank you

Posted 1 year ago

Kabayan Remit is rated 4.8 based on 21,003 reviews