JustLinen.co.uk Reviews

Name: JustLinen.co.uk
Address: 54-56 King Street, 54-56 King Street, Lancashire
Rating: 4.85

4.9 Rating 4,228 Reviews

97 %

of reviewers recommend JustLinen.co.uk

4.9

Based on 4,228 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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JustLinen.co.uk 5 star review on 25th March 2024

S LYNN

JustLinen.co.uk 5 star review on 5th February 2024

A BOLTON

JustLinen.co.uk 5 star review on 26th December 2023

JustLinen.co.uk 5 star review on 29th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product looked lovely but it still hasn't arrived unfortunately. Dpd haven't been in touch at all after the date is was due to arrive.”

Helpful Report

“As advertised I would like to know what the improved quality is of this product”

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“Disappointed in the return policy, having to pay online to return also not being able to claim the cost back.”

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“Hi this time I am not happy with my order because I haven’t received everything I have called many times but I am not getting any problems solve so please help me because it’s nearly £200.00 different and that’s too much money I can’t effort to this much money to pay without my order being sent to me”

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“I ordered towels over 2 weeks ago and I am STILL waiting for them to be delivered. I have contacted the courier and complained and now trying to chase this company for a refund which is proving very difficult.”

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“Disappointed due to poor quality product.”

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“Hi, unfortunately I didn’t receive the quilt cover as the delivery man put it into my blue bin and my neighbour emptied the bin as we were away overnight! When we arrived home I saw a note from the driver saying it was in blue bin. My neighbour wouldn’t have known to check for a parcel. The rating above was compulsory but it does not reflect the services of Just Linen.”

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“The courier service you have contracted DPD are lousy and drivers are liars. They do not show up and blatantly lie about nobody being at home. It’s a shame. DPD very poor service…..They do not deliver DPD poor poor service”

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“The 2 towels are ok but unfortunately they had a musty smell so I've had to wash them before I used them. I doubt I'd order towels from you again in the future as I didn't expect this. I'll get them from Primark in future. By the way, why offer cheap wine to someone buying towels? There's no connection between towels and wine. Also...you're called JustLinen so why are you even trying to sell cheap wine? Maybe your wine tastes musty. I'd upload a photo, as you requested, but unfortunately this isn't scratch and sniff.”

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“So far not good. Order placed and paid for on 04.01.2023 but, despite delivery updates on 09.01, items have not yet been received by today's date, 14.01.”

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“I've always had good service from Just Linens - quality of goods is excellent and delivery has been without a hitch. But this time - what a failure. I ordered goods on 2 December and DPD have rescheduled their delivery no fewer than 10 times. My parcel is sitting in a lorry at the DPD depot and it will remain there because of 'operational issues'. I know its Christmas and yes extra pressure is being put upon delivery services because of the Royal Mail strike. But come on - I live just four miles from the depot, I've been down there to try and get my parcel but its like Fort Knox, no-one goes in and no-one answers the intercom. A right mess.”

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“I would not order again as you do not offer free returns.”

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“Still waiting for my order”

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“Be good if I actually received my order. Says it has been delivered to me but have not seen it at all.”

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Hi Anne If you could please get in touch with our customer service department as soon as you can we will get the issue resolved. Apologies for the inconvenience. Many Thanks

“Wasted day waiting for courier, courier lied that he’d attempted to deliver @ 19.09, asked to cancel order, left contact number and name. Order was not cancelled as requested, instead of calling they asked for order number, why they could not locate from my name or number. Gave them order number, still did not cancel! Not happy at all with JustLinens customer service”

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“Bed linen wasn't delivered to my home address on date that was given to me when the bed linen was ordered.”

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“I won't buy from this company again, not impressed with the 'customer service'.”

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“Poor description, misleading product not as described, very disappointing and uncaring response!”

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“I've been your customer for at least 15 years and it's very disappointing that your company does no londer deliver to Central Europe. Not many shops have such great offers and its not easy to buy sheridan in Europe. It took me some time to locate a friend in London who was eager to forward the package. I hope the suspended deliveries are temporary due to covid situation...”

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“The product was very poor quality. Not the normal standard that I usually receive.”

Helpful Report

JustLinen.co.uk is rated 4.9 based on 4,228 reviews