JustLinen.co.uk Reviews

Name: JustLinen.co.uk
Address: 54-56 King Street, 54-56 King Street, Lancashire
Rating: 4.84

4.8 Rating 4,769 Reviews

96 %

of reviewers recommend JustLinen.co.uk

4.8

Based on 4,769 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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JustLinen.co.uk 5 star review on 11th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my order”

Helpful Report

“Be good if I actually received my order. Says it has been delivered to me but have not seen it at all.”

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Hi Anne If you could please get in touch with our customer service department as soon as you can we will get the issue resolved. Apologies for the inconvenience. Many Thanks

“Wasted day waiting for courier, courier lied that he’d attempted to deliver @ 19.09, asked to cancel order, left contact number and name. Order was not cancelled as requested, instead of calling they asked for order number, why they could not locate from my name or number. Gave them order number, still did not cancel! Not happy at all with JustLinens customer service”

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“Bed linen wasn't delivered to my home address on date that was given to me when the bed linen was ordered.”

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“I won't buy from this company again, not impressed with the 'customer service'.”

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“Poor description, misleading product not as described, very disappointing and uncaring response!”

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“I've been your customer for at least 15 years and it's very disappointing that your company does no londer deliver to Central Europe. Not many shops have such great offers and its not easy to buy sheridan in Europe. It took me some time to locate a friend in London who was eager to forward the package. I hope the suspended deliveries are temporary due to covid situation...”

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“The product was very poor quality. Not the normal standard that I usually receive.”

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“Very disappointed with the customer service received. I had to complain about the patches of wear on a Dorma sheet and pillowcase. Each time I had to chase them up as information doesn’t seem to be passed on, the right hand doesn’t know what the left hand is doing .”

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“Very disappointed. I was delighted , then having disposed of the packaging , invoice and returns details I discovered that the pillowcases were huge , not Oxford pillowcase size. So I donated the duvet cover to the Cancer Shop. Fir me it was a complete waste of money.”

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“Not received yet”

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“Still waiting for my items to arrive therefore cannot write a review”

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“Some of the items I received are not what I ordered. One item I received looks washed out after one wash. Very poor”

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“Not impressed at all with customer servics”

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“I called because three sets of bedding were damaged. I was asked to email with photos which I did. Still haven’t had a reply so forced to buy more as they need to match my other.”

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“Colour not as expected and very expensive to send back by Parcel Post as I don’t have a printer to get return labels .”

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“The stitching on my pillows was double threaded in some places which makes it really stand out as a fault. Considering of how much it all cost I would expect it to be high quality.”

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“This company sells through Walmart (San Diego). I ordered 3 sets of pillow cases. Two arrived in different packages under same order #. Other was cancelled by my-lost. Walmart could not refund second one. Communication with vendor was terrible-kept emailing them above. I just gave up and kept the pillow cases even though I no longer needed them. Plus they charged outrageous shipping fees.”

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“I order from Dawsons dept store the most beautiful blue towels on their website, what I received were towels the colour of rain filled clouds, I complained several times, I returned them at a cost of £13.13p, and requested that this was refunded, as I considered to be total miss selling on their part, so far they have totally ignored my complaints, I also mentioned that I was going to submit this review”

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“not sent the pillowcases i was expecting,from the photo i expected ones to match the quilt”

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JustLinen.co.uk is rated 4.8 based on 4,769 reviews