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JustLinen.co.uk Reviews

4.9 Rating 4,252 Reviews

97 %

of reviewers recommend JustLinen.co.uk

Company Reviews

Product Reviews

4.9

Based on 4,252 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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JustLinen.co.uk 5 star review on 25th March 2024

JustLinen.co.uk 5 star review on 5th February 2024

JustLinen.co.uk 5 star review on 5th February 2024

JustLinen.co.uk 5 star review on 5th February 2024

JustLinen.co.uk 5 star review on 5th February 2024

JustLinen.co.uk 5 star review on 26th December 2023

JustLinen.co.uk 5 star review on 29th November 2023

80

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've bought several items previously from Just Linen which I've been happy with but my last purchase was very disappointing- all my items arrived smelling heavily of damp and musky. There is no way they can be used without being washed first. The problem is that they were bought as a gift for my mum's birthday which thankfully is in another couple of weeks so I'm hoping that the smell may have dissipated a little before then, though I'm not very optimistic! I am left wondering how old the stock is and where it's been stored?”

“I've bought some beautiful linen over the years from here but sadly this isn't one of them. It's quite thin and lacking in quality. Having said that, I did get it at a bargain price so will use it in the spare room.”

“I've bought from Justlinen for years. Unfortunately the last two buys have been a bit of a disaster. One set of bedding, the cardboard in the middle of the bedding had somehow got wet and had leaked onto the bedding. It has come clean in the wash. Never the less I still intend to buy from them. The bed linen is usually a great buy and I have tended to by Sheridan which has last well.”

“I have bought from Just Linens before and the stuff was really good and the sale was amazing. However on this occasion the quality of all the items was not that great and I had to return one bed set because it had the appearance of ‘seconds’. They did help me when I contacted them with pictures to explain the problem. As the other products I purchased were not quite what I expected either, I’m not sure if I’ll order here again. I decided to keep the other products because at the price I paid they were still good value, but I probably wouldn’t have bought them if I could have seen them first.”

“I am pleased with my purchase this time. However the delivery was very disappointing. The notification was efficient but I added to leave on porch to ensure It was left as I was home schooling my Grandaughter. I next had a message to say the driver had 'missed me'!! They then didn't deliver until 3days later!! So a very disgruntled customer.”

“Impressed with ordering and delivery. Love the Sheridan products but very disappointed in the quality of the pillows.”

“Service and products sent for good , but not right colour”

“The colours are not at all as shown on the website. On the web it appears as gold and red. The actual colour is mid brown and dark burgundy. This is disappointing as I was looking for gold and red to go with the room.”

“Once towels were despatched it was very quick, I’m happy with the quality of 3 towels, however one has come damaged and I sent an email to you with pictures and have never received a reply. You also have to pay to return items.”

“The last two sets of bed linen have not been the size or finish that I have had for many years. Have Dorma changed factories, not the same, disappointing!”

“Towels are of a good quality and reasonably priced. However the packing of my order was dreadful, some items were not even in a plastic bag. If the current health problem was not in existence, I would have returned the entire order. TB”

“Sent s parcel back weeks ago ref.jd873240.waiting for my refund.... I kept the 2 pillowcases...as i can use them...my mob.is07967706886.hope to here from you.”

“Disappointed as have ordered for years. Maybe due to Covid? Very little stock for choice in the big names”

“Bought several items over the years ,however I didn’t receive exactly what I ordered twice through no fault of my own. I will still look at the website.”

“Goods were not wanted I thought I was getting based on the picture on the website. I have returned the goods to Dawson’s.”

“The items were fine it’s a shame I did not notice the voucher code did not work before pushing purchase . No reply back from them as yet !!”

“I ordered two superking duvet sets one of which was as described but the other one, which was described as blue. was actually grey and I did not want it. I then had to return the item at a cost of £10 and was not best pleased.”

“was not happy placed 2 orders and the next day took 20% off”

“it was easy to order and was kept up to date on delivery”

“I bought a Vantona king size duvet cover set, it was very good in terms of colour, but disappointed in the material which seems very thin.”

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JustLinen.co.uk is rated 4.9 based on 4,252 reviews