Just Value Doors Ltd Reviews

Name: Just Value Doors Ltd
Address: Units 2-3 Station Road Industrial Estate Browning Road Heathfield East Sussex TN21 8DB, Heathfield
Rating: 4.64

4.6 Rating 2,765 Reviews

94 %

of reviewers recommend Just Value Doors Ltd

Company Reviews

Metrics

Info

4.6

Based on 2,765 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Just Value Doors Ltd:

At Just Value Doors we make it easy to order new doors and windows.

Visit Website

Phone:

01435 515001

Email:

info@justvaluedoors.co.uk

Location:

Units 2-3 Station Road Industrial Estate Browning Road Heathfield East Sussex TN21 8DB
Heathfield
TN21 8DB

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Just Value Doors Ltd 5 star review on 25th May 2023

Barry Lucas

Just Value Doors Ltd 5 star review on 28th November 2022

John Vintiner

Just Value Doors Ltd 1 star review on 11th November 2022

Anonymous

Just Value Doors Ltd 5 star review on 1st September 2021

Mark And Debbie Sutterby-Watts

Just Value Doors Ltd 5 star review on 14th April 2021

Chris Purkiss

Just Value Doors Ltd 5 star review on 13th April 2021

Angela

Just Value Doors Ltd 4 star review on 7th February 2021

Mark Beattie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is hard to write a review when the doors are not here yet.”

Helpful Report

Posted 3 years ago

“Ordered on line easy .customer service was impeccable. Refunds paid Asap .I Am excited and hope all essential works are safe and well.Thankyou for your big hearts.”

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Posted 3 years ago

“Damaged screws in the handle pack, resulting in me having to drive from Tunbridge Wells tony our Heathfield depot. (1.5hrs off site) On completion of job I found door number and cill end caps missing so will have to return to clients house to fit. (Previous door supplier by you required glazier to attend to rectify water leaking issues. . . . ) You are very helpful when issues arise but I fear your quality control is not upto speed.”

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Posted 4 years ago

“Why is the guarantee not automatic and why us it conditional upon completing a review?”

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Posted 4 years ago

Hello, Thanks for your review. The guarantee is given freely (you don't have to leave a review), we only kindly 'ask' you for a review. Kind Regards Just Value Doors

Posted 4 years ago

“The door is perfect, but disappointed that it took 3 attempts to get the spec right, which added to the time it took to be delivered.”

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Posted 4 years ago

“good service still waiting for warranty”

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Posted 4 years ago

“I haven't received the doors yet so hard to comment. Telephone customer service wasn't great, I was just asked to put it in an email, however, the email responses were very helpful.”

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Posted 4 years ago

“I have never been overly happy with the rose design in the glass of my door as you can't see the colours from the outside at all. I complained about this several times but every time someone came out they said they couldn't do anything about it which has been extremely disappointing”

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Posted 4 years ago

“Have not yet received my door so can't really say. I did have to ring to find out a delivery date as no one got in touch with me. And i signed in as a trade customer but never received a discount like I was told.”

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Posted 4 years ago

Hi Paul, Thanks for your feedback. I'm sorry to hear your delivery email didn't arrive and also that your trade discount was not applied. You do sometimes need to log out and log back in for the discount to be applied. We will look into this and apply a credit to your account. Kind Regards Just Value Doors

Posted 4 years ago

“Good products but very poor communication regarding a long delay on delivery”

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Posted 4 years ago

Dear Daniel, Thanks for your review and apologies for the delay in getting your order to you. We have been experiencing a few supplier issues recently. We are now back on track going forward, however do understand this will have been an inconvenience and apologies for this. Kind Regards Just Value Doors

Posted 4 years ago

“All good. A bit delay in delivery.”

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Posted 4 years ago

“The ordering/ delivery was fine but it isn’t clear on the webpage that you have to cut and install the panels yourself. I see no reason why this couldn’t be done in the factory as it’s not site specific. Other than that I have no complaints.”

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Posted 4 years ago

Dear Danny, Thanks for your review and I'm happy that you are satisfied with the product. Regards cutting of the panel - just to point out our panels are cut to size and ready to fit, all with exception to the 'Cornwall Style Stable Door'. As this panel requires two sizes (top and bottom) and we can only specify one size from our supplier, so we get around this by sending a full sized panel for cutting on site. I completely appreciate this isn't ideal and will bring your comment up with the factory manager to see if we can get both top and bottom panels cut to size in future. Kind Regards Just Value Doors.

Posted 4 years ago

“Products turned up when arranged, had to replace 6 panels of glass due to finger prints on the inside of the glass.. quality seems good, bit rough on the finishing but easily tidied up”

Helpful Report

Posted 4 years ago

Dear Scott, Thanks for your comments. We would again like to apologies for 6 of your glass units arriving in an unacceptable condition and thank you for your patience while these were replaced. I trust everything is now satisfactory and please don't hesitate to get in touch if you need any further assistance. Kind Regards Just Value Doors

Posted 4 years ago

“Confirmation email needs rewording "Your provisional delivery date is Monday 19 August 2019 We will notify you if any change, otherwise delivery will be on this date. Delivery due week commencing 19/8. Date to be confirmed nearer the time" I had no further information from this seller and was told on the 19th that it wouldn't be delivered...”

Helpful Report

Posted 4 years ago

Dear Customer, Thanks for your comments, we will certainly look into this. Usually we are able to confirm a delivery date the next working day, however sometimes we are only able to confirm a week commencing date and update you closer to the time. We will look to make this clearer and apologies for any confusion. Kind Regards Just Value Doors

Posted 4 years ago

“Door not to the quality expected. And the delivery driver just wanted to leave the door on the side of the road and not very helpful”

Helpful Report

Posted 4 years ago

Dear Sunny, I'm very sorry to hear you are not satified with the quality - I can assure you we only use high quality components and include a full 10 year guaratee on all parts. Kind Regards Just Value Doors Ltd

Posted 4 years ago

“Door was delivered on time, however a couple of items were missed and a small miscommunication on measurements meant the door wasn't the correct size”