Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 105,222 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 105,222 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 24th August 2026

Aleksandras Mirosnicenko

2656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“next-day delivery, but it was delivered more than 10 days later, somr items were short/missing upon delivery.”

Helpful Report

Posted 5 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 5 months ago

“I bought two items, one of them it was missing. I emailed the justmy look still waiting for e refund. No one has replied or emailed me back”

Helpful Report

Posted 5 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 5 months ago

“They sent me out the wrong item and took over 2 weeks for a reply and to resolve anything and I’m still waiting for a refund after returning the item over a week ago.”

Helpful Report

Posted 5 months ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 5 months ago

“I ordered 3 weeks ago and still no update of when it’ll arrive or if it’ll ever arrive at all”

Helpful Report

Posted 5 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Jusmylook x

Posted 5 months ago

“Absolutely appalling customer service. I ordered 3 products ; 1 was out of stock so I was refunded; another item was missing. I’m still seeking to obtain a refund and the process is beyond frustrating. I would not recommend purchasing from this company.”

Helpful Report

Posted 5 months ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and refunded the missing item due to stocking issues. Sincere apologies for the inconvenience caused. Justmylook x

Posted 5 months ago

“Received wrong item- poor customer service. Ordered Shark SpeedStyle Pro 3-in-1 High-Velocity Hair Dryer System but got only one attachment (Turbo Concentrator). Sent order details upfront, yet they asked the same questions for almost a week. Finally claimed barcode proves it’s “Shark Pro with one attachment—correct!” while ignoring their own website’s “3-in-1” product name and description (which I also attached). Unresolved mess.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We can see our Customer service team has reached out and are working to resolve this. Justmylook x

Posted 5 months ago

“Can't leave a positive review ad I have still not received my order.”

Helpful Report

Posted 5 months ago

Hello, As your order is marked as delivered, we have raised a case with Royal Mail, who will investigate your parcels journey throughout their mailing system, cross-referencing with GPS tracking, and interviewing staff who handled your parcel. This process and relay of the outcome of this investigation can take up to 2-3 weeks, during which we are unfortunately unable to issue a replacement/refund as your order is currently flagged as delivered successfully by Royal Mail. We will provide an update when we hear from Royal Mail, and can act accordingly based on the outcome. We apologise for any inconvenience caused on this occasion and hope this is resolved quickly for you. If you have any further queries, please do not hesitate to get in touch. Justmylook x

Posted 5 months ago

“Very poor customer service when the items I ordered totalling approx £70 were delivered to the wrong place. No help or assistance provided just a short sharp remark that the postcode is was incorrect. Doesn’t matter that the items were delivered to completely the wrong town, not the same road name and not the same house name. Basically just told to suck it up!”

Helpful Report

Posted 5 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 5 months ago

“only received part my order still not resolved terrible communication”

Helpful Report

Posted 5 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 5 months ago

“My experience of this company has been awful - and I would NEVER use again. They’ve sent me products that are either not genuine, have been stored incredibly poorly or are old - whichever reason it’s down to, they sent me faulty goods. Customer Service is TERRIBLE and they’re refusing to accept a return and issue a refund as two of the three items have opened hygiene seals - this is how they arrived and one of the issues complained about. It’s so bad you can’t make it up. I’m raising the issue/payment with bank; which is something I’ve never ever had to do before. Do not buy from this ‘company’ unless you enjoy being ripped off”

Helpful Report

Posted 5 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 5 months ago

“I purchased a Bobbi Brown eyeshadow in the colour “Golden Bronze.” Unfortunately, the item I received was “Bronze,” which is not the shade I ordered. I was unaware of the error until I opened the product, as I had no reason to believe the wrong colour had been sent. I have since been informed that I cannot return the item for a refund because it has been opened. Of course, I opened it expecting it to be the correct shade I had ordered. I did not receive the item as described on your website, so I do not believe it is reasonable that I should bear the cost of this mistake. I must also say that my experience with customer service has been disappointing. Responses have been slow and quite blunt, with a straightforward refusal to help. As a gesture of “goodwill,” I was offered a 10% discount. However, I do not want a discount on a product in a colour I cannot use. I simply want the correct item that I originally ordered or a full refund . I have considered seeking advice from Citizens Advice regarding this matter, as I do not feel this situation has been handled fairly. I have raised a claim with my bank ( where I paid for this with ).”

Helpful Report

Posted 5 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 5 months ago

“I Haven’t receive my order yet, The Dpd send me an email saying this “We’re expecting your Just My Look parcel. We'll be in touch when we have it and it's out for delivery” it’s been more than two weeks i guess still waiting to get my stuffs.”

Helpful Report

Posted 5 months ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and offered to resend or refund your order to avoid any further delays. Sincere apologies for the inconvenience caused. Justmylook x

Posted 5 months ago

“Order never arrived, have been chasing refund for over a week now”

Helpful Report

Posted 5 months ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and issued a refund as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 5 months ago

“Hi. I still haven't received my order. Royal Mail did deliver to the wrong address. If is possible can you contact them please as i did and didn't have clear answer. If is possible can i have a refund please. Sincerely, Marzanna Blaszkowska.”

Helpful Report

Posted 5 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 5 months ago

“Bought the Remington Shine Therapy straighteners. They have a gap in them making them useless. Sent back to company for investigation and they state they are fine, check Remington’s website for reviews, I am not the only one with this issue. Company refuses to accept a return or give me a refund. Awful customer service and would not recommend buying from this sight. They have said they do not accept a return and won’t refund on used items (how else are you meant to test the straightener to see if it works with your hair type) AVOID, unless you want to waste money.”

Helpful Report

Posted 6 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 5 months ago

“Parcel hasn’t arrived, they know this but still they want me to write a review! 😆”

Helpful Report

Posted 6 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 5 months ago

“Terrible, where is my order?”

Helpful Report

Posted 6 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 5 months ago

“One of the worst shopping experiences I have ever had, zero communication from customer service, will NEVER purchase from justmylook AGAIN”

Helpful Report

Posted 6 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 5 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 5 months ago

“i ordered multiple bottles of sun oil. They came with no bubble wrap so 2 bottles where smashed.”

Helpful Report

Posted 6 months ago

“Two weeks on and still no resolution. I reported a missing delivery on 12 February. The parcel was marked as delivered, yet the delivery photo did not resemble my property and no parcel was received. Despite repeated contact, the issue was not escalated to the courier until 17 February. Since then, there has been no proactive update, no follow up, and no meaningful communication. I was advised not to send follow up emails, yet no updates were provided unless I chased. It is now two weeks since the alleged delivery and I have received neither the goods nor a refund. I have had to initiate a chargeback through my bank due to the lack of action. Extremely poor customer service and unacceptable handling of a straightforward non delivery issue.”

Helpful Report

Posted 6 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 5 months ago

Justmylook is rated 4.6 based on 105,222 reviews