Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 106,624 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 106,624 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 1st November 2026

Victoria Jacques

Julie Bradley

Anonymous

Justmylook 5 star review on 31st October 2026

Anonymous

2751

Anonymous

Anonymous // 01/01/2019

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“Easy to use service from start to finish, great choice of products, good prices, delivery service was prompt and arrived when scheduled. I have used this company a few times now and they do not disappoint.”

Helpful Report

Posted 7 months ago

“This is a good company with a good range of products. I find the products are reasonable prices and you can get some good bargains.”

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Posted 7 months ago

“Fantastic offers to splurge on, especially the 3 for 2s. Free postage if you spend £20+ is also a bonus and postage is superfast.”

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Posted 7 months ago

“Great service. Lots of choice and brilliant pricing. Fantastic!”

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Posted 7 months ago

“Very pleased with my order and the delivery times. Would recommend.”

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Posted 7 months ago

“Ordered a hand cream Clarins for my friend along with the rest of products and my friend said that her cream has already been opened, apparently it didn’t have seal on it”

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Posted 7 months ago

“The box was damaged as it was a gift I could not gift it. Was disappointed did not bother to return it will keep it for my self and buy something different as it was too late to order a new one”

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Posted 7 months ago

“As always, reliable, keenly priced and great options!”

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Posted 7 months ago

“Tried everything I could to get the refund they’d promised me. Bye.”

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Posted 7 months ago

Hello, Thank you for your review. We can see your order has been delivered to the address provided at checkout. Justmylook x

Posted 7 months ago

“Very happy, items arrived quickly and exactly as expected.”

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Posted 7 months ago

“I came across you by chance. I was looking for a particular product and your prices were favourable. I had to order a certain amount to get the free postage, which I was happy enough to do, as I always need serums. Great communication, fast dispatch and delivery. I haven't tried the products yet, but have gifted the original items I was looking for. Recipient was very happy. I would buy again, when I need things. My only gripe is the amount of emails you are constantly sending. This is excessive.”

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Posted 7 months ago

“Excellent service from ordering to delivery of my order was kept in every step”

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Posted 7 months ago

“Really pleased. Easy ordering and arrived next day.”

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Posted 7 months ago

“The foundation was completely different to what I asked for really dissatisfied with it no use to me at all”

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Posted 7 months ago

Hello, Thank you for your review. Please can you email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 7 months ago

“Good quality and shipping”

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Posted 7 months ago

“Cant complain about the product or company , but with delivery , i had bad experience because i waited for them at home , no delivery has come and after waiting hours , the delivery company send me notification : saying they missed me and they r going to deliver it to post office !! When i was at home waiting for them ,”

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Posted 7 months ago

“Fast delivery, quality items and lowest price in the market! What else can you ask for? :)”

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Posted 7 months ago

“Very poor customer care I purchased some skincare products used the product once , had a bad reaction to it ,they wouldn't give offer to return it for a refund. Was told I would need a letter from a dermatologist or my GP regarding the skin issue”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. In order for us to progress your complaint to the next stage, we would need a doctor or dermatologist’s written report to confirm that you have had a significant and prolonged reaction which can be specifically linked to this product. Justmylook x

Posted 7 months ago

“Very happy with my shopping experience and good purchased. Items well packaged and arrived very promptly also excellent price. Will definitely use Justmylooagain.”

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Posted 7 months ago

“Easy to navigate web site, excellent prices and trackable delivery via Royal Mail. So overall great experience.”

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Posted 7 months ago

Justmylook is rated 4.6 based on 106,624 reviews