“Always respond to any queries and are helpful the majority of the time. Always get the goods quickly and always keep you updated which is great. Like to deal with them for their honesty and reliability. They also have a great range online which is brilliant if you can't get to their stores.”
“very easy to use website and the item arrived quickly - very well packaged too, nice box (ideal for wrapping as a Christmas present). would use again”
“Second time I've bought from Jules B online. The website is easy to navigate, the product range is great and competitively priced. My goods were packed and presented well and arrived in super quick time. I will definitely shop with Jules B again. Hopefully at some stage I'll drop into store also. Thanks! 10/10.”
“Yet again all the products are first class excellent choice , service is brilliant immediate delivery , fantastic prices bought in a sale this time brilliant discounts, definitely the go to place for me for my clothing .”
Good Morning Americo,
I have looked at your order and can see that you placed an order going to Portugal, through our UK website, this means that your duties and taxes are not included in your final price.
If you reject the parcel due to the customs/duties charges - we normally recover this cost by removing it from your refund.
I can see by your order that this hasn't actually happened and you have only had your delivery postage removed.
So in summary, we have only removed £9.99 for the cost of your delivery, not the larger sum of "returned to sender" fees that we were entitled to remove.
I have also checked with our Customer Care team and can not find any emails or attempts of contact from you, we would have been happy to explain this to you if you had contacted our team.
I hope this clears it up for you but if you have any further questions, please don't hesitate in contacting us at customercare@julesb.co.uk.
Kind Regards,
Bernie
“The service from Jules B was excellent. I received email confirmation immediately after placing my order, along with a copy of the invoice and the gilet arrived in a few days of ordering.”
“Excellent service.On line shopping for few years never a problem .
Did not ever use return service so can't comment
Beautiful clothes .described well toymaker choice easy .”
English
