“Nice genuine product. Arrived well packaged although very delayed. I was supposed to get it by Royal Mail 48 and it came over a week after I ordered it. Emailed Jules B for an update but got no response…
The item was well priced though and I am happy with the item and delivery.”
“I emailed them first to make sure Vivienne Westwood goods were genuine, I received an email back without delay. My only concern was it arrived in normal post and I feel something of that value should be signed for”
“Ordered as a Xmas gift so unable to comment on the product as such but everything else… ordering, communication, delivery and packaging was first class. Thank you”
Hi Nicola,
I am so sorry to hear this,
I have searched this morning for an email from you and I am unable to locate it, maybe it is under a different email address than the one on your order?
I will investigate this with our dispatch team this morning.
in the meantime, if you wouldn't mind please just send us over another email to customercare@julesb.co.uk using the email address associated with your order and we will get back to you there, after we have spoken with our team.
Kind Regards,
Bernie
“I’m still waiting for a response about my order that never arrived! Still not had a refund and feel like I’ve been robbed! I’ll never be ordering from here again I’ve been made out to be not worth the time of your customer service team! You and DPD playing tennis to take responsibility for a parcel that wasn’t signed for, no picture evidence it arrived and a customer in the middle of your arguments! Need this sorting ASAP or I’ll be informing the police!”
English
