Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.82

4.8 Rating 8,406 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All went well up to the point of returning the hoodie that was too big. I returned the garment in good faith to exchange for a smaller size. I was quite disappointed to be told that the tags had been removed and the garment had damage to its pocket and therefore an exchange will not be offered. Given that the fact that the packaging was damaged on arrival, the removal of tags has no impact on the integrity of the product and that I had no control over the safety of the package in transport, I feel that my request has been badly managed.”

Helpful Report

Posted 3 years ago

Good Morning Hayder, I have looked into this for you and can see that you returned the item for an exchange but when our returns team noticed that the tags had been removed and there was damage to the front of the item, this item is then no longer acceptable. we emailed you to let you know of this and then you responded saying you were not aware of any damage to the garment, you just removed the item from the packaging and tried it on, no mention of damage to the parcel or why the tags were removed. you then sent a second email saying that the parcel was damaged when you received it, if this is the case you could reject the parcel and the courier would send the item back to us, or you could contact us as soon as you receive the parcel to let us know it was damaged, the damage was only mentioned when we said that the tags were removed and we are not accepting the item back. we have a policy in place with regards to the tags to ensure that all of our customers receive the goods they have paid for in perfect, brand new condition. I do apologise this may not be the outcome you may have hoped for but in this case, we have to stick to our policy. please, don't hesitate to contact us if there is anything further in regards to this we may be able to help you with. Kind Regards

Posted 3 years ago

“I got charged quite punitive custom charges which I wasn’t expecting. I have ordered from a number of uk retailers before and customs charges were always handled by the seller prior to sale so unless this changes I won’t be shopping at Jules B again”

Helpful Report

Posted 3 years ago

Good Afternoon Alan, We are sorry to hear that you didn't have the perfect shopping experience we strive for at Jules B. As you will see when you check out the Delivery page on our website, we explain that: "All products are shipped from the United Kingdom. The United Kingdom has now left the European Union and thus seen an end to the free trade agreement as we know it. This now means our customers within the EU will have duties and taxes to pay on top of their purchase, which are not part of your Jules B invoice and are to be paid by you upon entry of your destination country. If you wish to have duties and taxes as part of your Jules B invoice, you can use our international sites - www.julesb.de and www.julesbluxe.fr and purchase as normal." As the above states, if you wish to have the duties and taxes included in your order you can use one of our EU sites and not the UK site as you used. hopefully, this clears this up for you and we look forward to welcoming you back to shopping with us in the future. have a great day, Kind Regards, Bernie

Posted 3 years ago

“The bag was sent out very quickly and was well packaged. The bag was sent out with dirty marks along the bottom of it. Was it ex display?. Is so this should have been stated. Offered a refund or exchange but didn’t have the same bag to replace. As I wanted this particular bag I just kept it but very disappointed such an expensive bag was sent out in this condition.I had planned to buy another bag but this experience has now made me wary from buying from this company again”

Helpful Report

Posted 3 years ago

“You need to fire your software engineer. You've just sent me a request for a review of my new shoes when a simple trawl through your email exchanges would reveal that I have already requested a refund and returned the shoes to you. It's not difficult - I've done it myself many times when I was writing software. It just annoys people to find that they are part of a scattergun broadcast approach to marketing that completely ignores individual circumstance.”

Helpful Report

Posted 3 years ago

“I had great difficulty in returning the garment and had to get someone in to help me as I do not know how to print a ticket and didn’t have the facility. In the past it has always been so easy. Please return to simply including a return label or I won’t be able to buy from you again and I love your clothes.”

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Posted 3 years ago

“The items I purchased were not given a true description of the material.”

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Posted 3 years ago

“I am still waiting for my order! Due to arrive last Friday and hasn’t, have tried to contact Royal Mail and they aren’t helping at all, the tracking number has nothing showing since they sent it to the wrong depot on the 2nd and have emailed JulesB and had no reply from them either so I can’t review my product as I haven’t received it Very disappointing”

Helpful Report

Posted 3 years ago

“Website MISLEADING did not show the dress size ordered was unavailable! Therefore only HALF the order arrived, a jacket to match the dress! However, ALL of the money was taken from my account. I required a specific size for a special occasion. If I had know the item was not available, I would have ordered elsewhere. So I had to send the jacket back. All very inconvenient.”

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Posted 4 years ago

“Ordered shoes at £91. Wrong size so returned for smaller size. Refunded £85.50. Spent £5.50 for nothing!!”

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Posted 4 years ago

“Previous experience is good but disappointed I had to pay over £5 to receive and return item when it was not the size is said it was.”

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Posted 4 years ago

“Customer service is shocking, didn't update me on my order, it took ages to come, charge 2.50 for returns aswell as you having you pay for delivery”

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Posted 4 years ago

“Still, after several weeks, have not received the ordered Parajumpers Dillon jacket, nor the refund. Only the good record from previous - before brexit - purchases stops me from giving the lowest mark. Artur Oktaba”

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Posted 4 years ago

“No information during the shopping about the import tax in UE”

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Posted 4 years ago

“Easy website, good price and fast dispatch. However emailed because the item was slightly damaged and still not had a response nearly a week later. I appreciate there is a national lockdown however if online sales are still going I expect there to be online support for these sales”

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Posted 4 years ago

“Product arrived damaged and comms with company has been very very poor. Still not resolved the issue”

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Posted 4 years ago

“The look and fit of shoe is very nice. Unfortunately the shoes had scuff marks on them and looked like they had been tried on before. Clear 'crack' marks on one of the shoes. I'll be returning them.”

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Posted 4 years ago

“I would expect free international returns - shopping the wrong item is too expensive.”

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Posted 4 years ago

“You didn’t”

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Posted 4 years ago

“Quality packing,quality goods. Very pleased.”

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Posted 4 years ago

“On this occasion I was very disappointed in Jules b - I ordered the door print scarf & received a different print scarf. I returned the scarf (paying again for postage! & asked for an exchange & for the Door print scarf to be sent, I also asked for a refund of return postage as the mistake was made by Jules b. Whilst the scarf is still shown on Jules b website I did not get an exchange (my first preference). I did get my initial payment refunded - sadly disappointed in this outcome especially as the scarf appears to be still available.”

Helpful Report

Posted 4 years ago

Jules B is rated 4.8 based on 8,406 reviews