Our electric folding bike arrived on Friday 6th Oct after several weeks of waiting due to high demand. It arrived in a large box direct from China and was not checked at the UK end as far as I can tell, for any possible defects or problems. As it turned out there were no problems and assembly was straightforward, although some basic tools were needed and some people might struggle to put it together. A stand which holds the bike off the ground allowing for adjustments to be made helps. In fact I had to make quite substantial adjustments to the front brake to get it working and some minor tweaks to the rear derailleur also required. Having done all of that everything worked well. If you are lucky enough to live close to the Juicy UK office then they would do all this for you, but I am a days drive away! Have not used the bike much yet, so cannot give a meaningful report on road use, but first impressions are good. As a final comment I would like to say that I have had no follow-up contact from Juicy Bikes UK since the bike arrived in its box back in early Oct. It would have been good customer service in my view to receive a call from Juicy asking if everything was OK. It is after all a bike costing over £1000! This questionnaire is the first contact.