JT Spas Reviews

Name: JT Spas
Rating: 4.20

4.2 Rating 251 Reviews

80 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.2

Based on 251 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shower I purchased was excellent but the delivery driver was concerned when he initially delivered the item as the boxes were so badly damaged he was concerned that it may be a damaged shower. I agreed to accept delivery the understanding that I would check it asap and if there was any damage I would contact the company. He in turn took photo's of the boxes in case of any problems. Fortunately it was OK and is by far the easiest shower enclosure we have ever done. Thanks”

Helpful Report

Posted 3 years ago

Hi Jonathan, Thank you very much for your kind comments, we appreciate it and are glad you had a great experience Kind regards Jt Spas

Posted 3 years ago

“I would highly recommend this Company. The staff were extremely helpful and obliging. Really pleased with the Kinedo Horizon shower cubicle that we purchased and delivery was extremely quick.”

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Posted 3 years ago

Hi Janice, Thank you very much for your kind comments, we are delighted you had a great experience and appreciate the time taken to leave us a review Kind regards, Hollie

Posted 3 years ago

“Faultless. Great delivery.”

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Posted 3 years ago

Hi there Thank you for your kind review, we appreciate your kind comments Kind regards JT Spas

Posted 3 years ago

“Great service when I needed to change and order and return an item - Thanks!”

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Posted 3 years ago

Hi Georgina We appreciate your review and are glad you had a great experience. Thanks very much Kind regards JT Spas

Posted 3 years ago

“Excellent service, delivery arranged and on schedule. The product was very well made and finished. Good value for money”

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Posted 3 years ago

Hi Jeff, We are really pleased you are happy with the service and product you received. :) Thanks for your review. Kind Regards, JT Spas Sales Team

Posted 3 years ago

“Really happy with my purchase,very knowledgeable advisors will highly recommend”

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Posted 3 years ago

Thank you for your 5 star rating, Rita! We're truly grateful for your exceptional review. It's wonderful to know that you're really happy with your purchase from JT Spas and that you'd highly recommend us to others. Your kind words are much appreciated!

Posted 2 years ago

“The shower is all that it was promised and delivered on time. The only niggle was the wooden deck provided would not allow the shower doors to close so cannot be used. Apart from that, all fine and fitting took two people most of one day”

Helpful Report

Posted 3 years ago

Thank you for the 5 star rating, Philip! We are pleased to hear that the shower was all that it was promised. We apologize for the wooden deck that wouldn't let the shower doors close and it can't be used. Thank you for your patience and understanding - we understand how much time and effort it took two people to install everything in one day. We really appreciate it.

Posted 2 years ago

“Expert service from start to finish. Very caring delivery people. Just what we needed.”

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Posted 3 years ago

Many thanks, Robert for your kind comments, I will pass your notes to the relevant staff. All the best Jt Spas Customer Care Team

Posted 3 years ago

“Very polite and helpful company . And Very easy to order from .”

Helpful Report

Posted 3 years ago

Many thanks, Mr Binney for your kind comments, I will pass your notes to the relevant staff. Glad to hear you were able to use our website very easily All the best Jt Spas Customer Care Team

Posted 3 years ago

“Very polite and helpful company . And Very easy to order from .”

Helpful Report

Posted 3 years ago

“Arrived well packaged and with a helpful courier. It has been unpacked and looks good. Stool good quality too. Waiting for a plumber !”

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Posted 3 years ago

“Great service love my shower pod”

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Posted 3 years ago

“we are so pleased and happy excellent customer service and the shower arrived promptly”

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Posted 3 years ago

“The delivery was very quick and easy I have not installed the spa yet but will update when I do”

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Posted 3 years ago

“Ordered an entire bathroom suite including a steam shower, I wasn’t expecting delivery before Christmas but all arrived within a week well packaged with outstanding communication from start to finish. I am very pleased with the quality of my order and the speed in which any queries were answered. Quality company, competitive price, I will without doubt use again for my next project. Highly recommend”

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Posted 3 years ago

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Posted 3 years ago

“Right from the very first email / phone to the delivery every detail was thought out brilliantly. I was kept informed throughout.”

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Posted 3 years ago

“We purchased the Insignia Premium Quadrant Shower after our old shower leaked onto our kitchen ceiling. JT Spas were prompt in answering any questions we had and the unit arrived on the date promised. We had to wait to find a plumber to install but now it is up and running with a 3 Bar pump it is fantastic! Love relaxing with the Monsoon shower or body jets while listening to my favourite playlist through the built in speakers. Will never go back to standard shower cubicles. The leak proof tray system is great! No more silicone issues! Highly recommend the Insignia shower and the customer support offered by JT Spas.”

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Posted 3 years ago

“Excellent company got me out of a real pickle speedy delivery and helpful people”

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Posted 3 years ago

“Quality products at excellent affordable prices ....highly recommended !!”

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Posted 3 years ago

JT Spas is rated 4.2 based on 251 reviews