Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,504 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good variety of well made products of good quality.”

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Posted 1 year ago

“I was extremely disappointed with the service! I had a notice to say there will be a refund but no explanation or communication as to why. I have also not received the refund! I will not be purchasing g from this company again”

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Posted 1 year ago

“Love the necklace and earrings I ordered. Didn't know they were so close to where I live.”

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Posted 1 year ago

“A name that I trust… have purchased other items from this brand over the years from different retailers. So easy to buy online. Delivery was prompt. I will definitely buy online from them again.”

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Posted 1 year ago

“I BOUGHT BEAUTIFUL EARINGS 😍 FOR MY SISTER'S BIRTHDAY AND SHE LOVED THEM! I'M NOW LOOKING FOR A NECKLACE THAT HOPEFULLY WILL MATCH WITH THE EARINGS...”

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Posted 1 year ago

“Excellent service , first time I've bought from here , definitely won't be the last.”

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Posted 1 year ago

“I had a problem with my order and the customer service team was amazing, prompt responses and resolved my issue immediately I will be shopping with them again and would highly recommend.”

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Posted 1 year ago

“The quality is top notch, so delicate and beautifully crafted. I was so happy with how the product looks. It was packaged so carefully and professionally. I couldn’t be happier with the product and the packaging. It was also priced incredibly reasonably. My only issue was it took a little bit longer than I was expecting to arrive. Other than the delivery time, I have no complaints and will definitely be shopping here again.”

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Posted 1 year ago

“It’s the worst website that I used to buy ,until today I didn’t receive my order please don’t steal my money if the order will not arrive give me refund”

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Posted 1 year ago

Thank you for taking the time to share your feedback about your experience on our website. We have good faith in our delivery service however this is very unusual. Please reach out to our Customer Service team via email at customerservice@jonrichard.com with your order number and they will be able to look into it for you. Kind regards, Jon Richard

Posted 1 year ago

“Still not received my order so cannot answer any of the questions. Have emailed got response today so maybe will get my order????”

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Posted 1 year ago

“Great selection of jewellery, I was bought a necklace as a gift and have since purchsed the earrings and bracelet to match - very sparkly !”

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Posted 1 year ago

“Not happy at all. The earrings i ordered came and i noticed they were too small, so i had emailed back asking to return my earrings and get a refund but got no reply.”

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Posted 1 year ago

“Quotex is the best trading platform. I am very happy to use quotex. It is Very simple and easy to use. Quotex app is really great.Quotex app is very suitable and confortable for beginners. I advice everyone to use this app. Thankyou Quotex very much”

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Posted 1 year ago

“Easy online ordering. My order as seen came in secure packaging. Recommended Seller.”

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Posted 1 year ago

“The earrings I bought are beautiful and very reasonably priced. Delivery took a little while but I was notified when they were being delivered. The only downside was the lack of response when enquiring about an issue or a product.”

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Posted 1 year ago

“Very nice item, as described, shame it's arrived broken, looks like was broken, when been put in the bag! I returned the item and hope for the replacement in good condition!”

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Posted 1 year ago

“I did my order from 10 days back and I didn’t receive my order and I couldn’t track my order ,I sent them many and many emails to know what is happening? But no any reply”

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Posted 1 year ago

Hi there, We have spoken with our Customer Service team who have advised they have responded to your email - it may be worth checking junk/spam folders just incase. Your order is an internaltional order which is due on/before 11/04. Kind regards, Jon Richard

Posted 1 year ago

“Beautiful jewellery.great price and fantastic quick service”

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Posted 1 year ago

“Over worked staff”

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Posted 1 year ago

“Was a bit concerned after reading reviews but thankfully came nicely presented in gift box’s and on time and was easy to track delivery through Royal Mail”

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Posted 1 year ago

Jon Richard is rated 4.4 based on 5,504 reviews