Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,109 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,109 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 6th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was cancelled because there was no stock. I wasn’t told this. I received a refund email after I contacted customer services to chase delivery, so I can’t write a review for a product I didn’t receive. Due to lack of communication I probably will not place any further orders.”

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Posted 1 year ago

Hi there, Huge apologies for the confusion with your order being cancelled and the lack of communication. We are working on this and it is not a true reflection on our customer service. If you would like to purchase from Jon Richard again, please do not hesitate to reach out. Kind regards, Jon Richard

Posted 1 year ago

“Was pleased with purchase.Quality necklace looks nice on and was a reasonable price.”

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Posted 1 year ago

“Very nice pendant and earrings. I have bought them as a gift for a friend but haven't given them to her yet I am sure she will live them. The jewellery came gift boxed which was lovely thank you. it also arrived quickly should you need a gift in a hurry. all very efficient.”

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Posted 1 year ago

“Beautiful jewellery, amazing.great prices, will be ordering more”

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Posted 1 year ago

“Bought earring and necklace set as a gift plus some jewellery for my self. The gift was prefect but the beads on the others set were bigger than expected so posted back and have had my refund. Good service no issues will shop again.”

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Posted 1 year ago

“Found what I was looking for on the website. Very easy to place my order. Delivery was very quick. Thank you”

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Posted 1 year ago

“The item I received was broke.”

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Posted 1 year ago

Hi there, Huge apologies the item you received was broken. Please contact our customer service team at customerservice@jonrichard.com who will happily rectify this for you. Kind regards, Jon Richard

Posted 1 year ago

“very beautiful pieces of green and gold jewelry at a very good price. Really pleased with my purchase, ut would have been even more happy if they came in jewelry boxes.”

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Posted 1 year ago

“Quick dispatch and necklace and earrings look beautiful. Will look great for my bridesmaids”

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Posted 1 year ago

“Excellent service online order superfast delivery quality packaging. Unique selection of clip earrings bought for family friend beautiful arrived exactly as advertised look gorgeous”

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Posted 1 year ago

“Service and quality great”

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Posted 1 year ago

“Very good quality,will buy again”

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Posted 1 year ago

“I recieved a faulty bracelet and have returned this item but have had 0 contact from Jon Richard nor recieved a refund! Will not be purchasing from here again!”

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Posted 1 year ago

Hi there, Huge apologies in the delay. Please contact our customer service team at customerservice@jonrichard.com with your order number so they can look into this for you. Kind regards, Jon Richard

Posted 1 year ago

“Disappointed to say the least. The products are great never had an issue but the website itself needs some work!! I had received my confirmation and was told my product was on my way to me - just on time for a special occasion! To then find out the day before my items still had not arrived. Stressed, I contact customer service. Props to them as they were fast enough to respond letting me know where my items were. However I was informed that the payment had not been processed and therefore the items weren’t coming to me…. So where was my email to say the items weren’t coming???? I could have placed a second order in good time had I known. To top it all off, I’ve been asked to review the products I supposedly “received”…. Some debugging would be greatttt next time. Likely will not buy products directly from this site again.”

Helpful Report

Posted 1 year ago

We would like to apologise for the inconvenience caused, and we are truly sorry that you did not receive your order in time. It appears that we encountered a technical issue, and we are deeply sorry for the frustration and disappointment this caused. We take customer feedback seriously and would like to make sure that your next experience is positive. Please do not hesitate to contact us with any further queries that you may have. Kind regards, Jon Richard

Posted 1 year ago

“Bought a set last minute for my wedding. It served its purpose but was disappointed with the quality. The dangly bits didn’t dangle freely if you know what I mean. The necklace was slightly on the short side. It all in my opinion looked a little cheap and if I had had time to look for something else, I would have send this set back. All in all, very expensive what what it is and wouldn’t recommend. Disappointing because I had Jon Richards accessories years ago and they were great, but not this time.”

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Posted 1 year ago

“Brilliant service and gorgeous jewellery thank you”

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Posted 1 year ago

“I wore a John Richard piece on my wedding day and it looked stunning. Very high quality, easily fixed in place and comfortable.”

Jon Richard 5 star review on 11th August 2023

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Posted 1 year ago

Wow, thank you for choosing JR for your special day! We are so pleased you loved the hair piece, you look stunning! Wishing you a very happy and joyful married life from the team at Jon Richard.

Posted 1 year ago

“The recipient just loved this necklace and bracelet with magnetic fastenings!”

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Posted 1 year ago

“Prompt service delivery, expected within 7 days , arrived in 3 days , fully informed of dispatch etc, pleased with purchase & service”

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Posted 1 year ago

“Very pleased with t bar necklace, arrived within 4 days of ordering”

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Posted 1 year ago

Jon Richard is rated 4.4 based on 5,109 reviews