Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,491 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,491 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Description did not say whether the product would arrive in a jewellery box or not so I had to buy that separately in the end. Otherwise a very easy to navigate website.”

Helpful Report

Posted 7 years ago

“Good website and option and variety of products, however wish it was delivered in a box rather than just tissue paper.”

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Posted 7 years ago

“Prompt service.”

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Posted 7 years ago

“Really pleased with my two purchases as the quality is very good. They were last minute purchases as I had been searching endlessly for clip on earrings and a hair clip for some time and these items were perfect, however I was a little disappointed that the next day delivery took so long to arrive meaning I did not have the jewellery to complete my outfit for a wedding I was attending 5 days after placing the order. This is possibly due to the delivery company, so it would not necessarily deter me from ordering again from Jon Richard.”

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Posted 7 years ago

“Product exactly as described online. Speedy delivery.”

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Posted 7 years ago

“Absolutely stunning The only down fall was it just came in a small amount of bubble wrap and the box 📦 it was posted in. One side of the box was badly crushed I don’t know how it wasn’t badly damaged Just a Shame their was no box for something special especially on the biggest day”

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Posted 7 years ago

“great website, easy to use and locate the products I wanted to view for my wedding. Will recommend”

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Posted 7 years ago

“Great website, great jewellery. Good prices. Jewellery is absolutely stunning!! Worth it.”

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Posted 7 years ago

“Love most of the items I bought. Unvortunatelt, the earrings included with the pendant set were very bent.”

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Posted 7 years ago

“Great derlivery time, just wasn't happy with the quality of the product.”

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Posted 7 years ago

“Arrived without a box. Emailed and received an apology along with 2 seperate deliveries of boxes. Quality is good and the set is very pretty. Overall a good experience buying from Jon Richard.”

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Posted 7 years ago

“I ordered 6 pairs of of which were amazing value, on trend and look more expensive than they were. However one pair arrived damaged due to the poor quality. At this stage I will use ipthe site again”

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Posted 7 years ago

“Lovely earrings always pleased with Jon Richard jewellery. Not a complaint but pity packaging not better. Perhaps box with company name on instead of plastic bag. I know you can purchase box but for prices packaging could be better anyway”

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Posted 7 years ago

“Happy with my purchases. Good value, elegant jewellery. Great variety.”

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Posted 7 years ago

“Both rings I ordered were lovely and fitted. One of the rings lost a stone.customer service were great and I received a replacement quickly.”

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Posted 7 years ago

“Exactly what I wanted. Just like the image, thank you!”

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Posted 7 years ago

“Clean packaging, efficient delivery”

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Posted 7 years ago

“I will be happy if the delivery is free like before. Or over £20 to be free. You spend £5 for a ring for example and pay £2,50 for delivery. If the delivery is free over £20 I will make more orders.”

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Posted 7 years ago

“Lovely designs, very reasonably priced when sale is on!”

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Posted 7 years ago

“jon richard normally favourite brand for costume jewellry and have other pieces as really appreciate the beautiful designs - very lovely. However, first time bought online without seeing scale to size other than as modelled in website photos. As such disappointed that bracelet chain ultra fine & breakable, like a cheap quality item and "jewels" tiny. Item much smaller than apparent in photos. In contrast earrings too big & heavy to wear comfortably without hurting ears but nonreturnable according to website policy. bangle to small to fit properly.”

Helpful Report

Posted 7 years ago

Jon Richard is rated 4.4 based on 5,491 reviews