Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,569 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,569 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Considering I ordered a pair of earrings at £38:00online on the 2nd of June and still waiting on delivery not very helpful sending e mails numerously not great customer service.I won't be ordering anything online anymore.”

Helpful Report

Posted 8 months ago

“Lovely earrings, great service.”

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Posted 8 months ago

“I have never ordered from here before so wasn't quite sure what to expect, order process was very easy and was delivered in a week.”

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Posted 8 months ago

“I ordered a few earrings from Jon Ricard that were on sale a few weeks ago. One of the earrings was defective. I contacted their customer service and sent some pictures. They were very quick to respond to my emails and they immediately offered me a replacement. Very happy with my experience and the quality of the items I ordered.”

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Posted 8 months ago

“Customer service was excellent. Price of jewellery was extremely reasonable. Very happy with the jewellery I bought.”

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Posted 8 months ago

“Brilliant service and necklace was beautiful.”

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Posted 8 months ago

“Absolutely stunningly beautiful jewellery. Amazing quality and speedy delivery, I will definitely purchase from here again.”

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Posted 8 months ago

“Good brand ward recommendation to everyone”

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Posted 8 months ago

“Easy to navigate website. The earrings were well packaged and quickly delivered. The earrings where as described and are stylish and very comfortable to wear.”

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Posted 8 months ago

“There was an issue with delivery. Royal mail post office refused to accept the product (not me personally). Although the tracking advice was to contact the sender, they were of no help as they just referred back to royal mail tracking (which I already had). Apparently the product was being returned to the sender. I have however now received the product (with no help from Jon Richard) but Royal Mail tracking is still saying it has been returned to sender. The product is of good quality and as expected.”

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Posted 8 months ago

“Very happy”

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Posted 8 months ago

“Very happy with the brooch! It looks better than the pics! Excellent customer service… prompt delivery!”

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Posted 8 months ago

“Lightweight good length - very eye-catching Well packaged thank you x”

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Posted 8 months ago

“Unfortunately the fascinator I received was of very poor quality, with part of it coming apart and glue residue elsewhere.”

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Posted 8 months ago

“Stunning hair accessorie excellent quality definitely would recommend for a special occasion”

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Posted 8 months ago

“Awesome Product And good Quality”

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Posted 8 months ago

“The purchased items were perfect, great prices and promptly delivered.”

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Posted 8 months ago

“Their products are great, and the customer service truly sets them apart. It's rare to find a company that values their customers so highly and takes the time to ensure every interaction is pleasant and effective. Their team was attentive and genuinely interested in resolving my concern,which made the entire process smooth and stress-free. The dedication they show to customer satisfaction is reflected in the quality of their products as well. Overall, this experience has solidified my trust in the brand, and I look forward to continuing to support them in the future. If you're looking for a company that prioritizes both quality and customer care, this one is certainly worth considering. Thank you team for your service and patience !”

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Posted 8 months ago

“Beautiful neat earrings. Perfect 18th birthday present for my grandson’s lovely girlfriend. I’m sure they will be well received. Arrived quickly and very well packaged. Will definitely use Jon Richard in the future.”

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Posted 8 months ago

“Fair prices, fast well packaged delivery, easy to use website, nice quality products.”

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Posted 8 months ago

Jon Richard is rated 4.4 based on 5,569 reviews