Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,338 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought two brooches via John Lewis online & when I went into the Southampton store to buy some more I was told they don't sell them instore so I decided to visit Jon Richard website because I liked the 2 that I bought so much I wanted some more. I ended up buying 6 more brooches because they are so pretty. They are lovely colours & designs. My only criticism is that one of the 2 that I bought from John Lewis the pin just slots into the clip, there isn't the bit that swivels round to hold the pin in place & stop it from coming unclasped which meant when I wore it on my jacket I was constantly putting my hand on my jacket to make sure it hadn't come undone & fallen off.”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We are sorry to hear you were not completely satisfied with your purchase. To return an item purchased from John Lewis, please follow their returns policy in the following link -http://johnlewis.com/customer-services/returns Thank you, Jon Richard

Posted 3 years ago

“Great value for money just love what they sell will be ordering more .”

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Posted 3 years ago

“I found this company to produce high quality jewellery and also respond to any questions in a very timely manner. I would definately buy from them again.”

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Posted 3 years ago

“Gorgeous earrings, for such a cheap price they looked very expensive! Will definitely order again”

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Posted 3 years ago

“Excellent service. Prompt delivery. Well packed. Quality item.”

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Posted 3 years ago

“Delivery was fast. Product was intact and beautiful just as in the picture. I love the fact that they included a paper that describes how to take care of the product”

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Posted 3 years ago

“The jewellery is gorgeous. The online pictures don't do them justice!”

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Posted 3 years ago

“Outstanding, great to do business with!”

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Posted 3 years ago

“Great quality item fast delivery and well packaged”

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Posted 3 years ago

“I love this tiara - I tried it on yesterday with my hair stylist for my wedding with the hairstyle I want - it looked amazing. We had to decide between this tiara and a flower crown - this won hands down!”

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Posted 3 years ago

“I ordered the necklace & earring set and I have to say it’s beautiful can’t wait to wear it for my daughters wedding in July. From ordering to delivery it was very quick and I would definitely be ordering again in the future, I would highly recommend Jon Richard for your jewellery items.”

Jon Richard 5 star review on 22nd April 2022

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Posted 3 years ago

“Fast delivery, as described, despite items a bit flimsier than I expected, pretty good but only because I paid half price in the sale!”

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Posted 3 years ago

“Product is lovely! Grand like ! For a wedding earing . Good quality 15 euro customs tho had be paid on 30 euro product Not worth it !”

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Posted 3 years ago

Hi, thank you for your review. We are sorry you weren't completely satisfied with your experience. Our full delivery terms can be found in the following link - https://www.jonrichard.com/delivery-details-i54 For any further information or queries please contact us via customerservice@jonrichard.com. Thank you, Jon Richard

Posted 3 years ago

“Pretty items at a good price, packaged well and returns made easy”

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Posted 3 years ago

“very pleased with my purchase ,i consider it to be good value for money and will definitly buy again from here”

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Posted 3 years ago

“Very pleased with my purchase bought as a gift for a birthday present. It arrived well packaged and very quickly. It looked nice when displayed in the gift box. The recipient was very pleased with the gift. Would highly recommend this service. Especially when you can't get to the store in person.”

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Posted 3 years ago

“Received 2 items - bracelet too small - looked for sizing under product details and all it gave were ring sizes! Other purchase was a pair of pink Pearl earrings that weren’t pink!!!”

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Posted 3 years ago

Hi, we are sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 3 years ago

“I loved the 2 x jewellery sets - perfect and as the picture showed. Will get a lot of wear from both of them, neat and very pretty. Was bitterly disappointed in the flower earrings - no size was shown and I had no idea they were huge and totally unwearable. Quite frankly they would look ridiculous and especially for pierced ears. They were only £5 so I have written this off as a bad purchase, not opened or touched, just put in a drawer - will be very careful though again as I really had no idea from the picture/ description.”

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Posted 3 years ago

“The earrings were lovely but a lot smaller than I thought they would be.”

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Posted 3 years ago

“I purchased the jewellery for my wedding and everyone commented it was lovely”

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Posted 3 years ago

Jon Richard is rated 4.4 based on 5,338 reviews