Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,585 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some earrings don't look anything like the pictures.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We are sorry to hear that you weren't completely satisfied with your recent purchase. Please contact our customer service team at customerservice@jonrichard.com to help to resolve your order query and enable us to investigate the above item/s further. Thank you.

Posted 3 years ago

“Disappointed that expensive items come in plastic bags - not eco friendly and cheaper items from the smile retailer came with suede pouch.”

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Posted 3 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170. All jewellery will however be in protective packaging to keep it safe from harm. Thank you.

Posted 3 years ago

“Bought this dress for my daughters wedding 25/5/2023, it is so beautiful I want to wear it now🤣”

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Posted 3 years ago

“Good quality items, easy navigation of website and really quick delivery”

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Posted 3 years ago

“I had such good customer service from the job richards team from Instagram and customer service at head office thankyou all so much for your help you went above and beyond .”

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Posted 3 years ago

“Delivery good, ordered small locket, heart pendant and crystal necklace , nice quality and pretty but small sizes. I have bought 3 extensions to lengthen all necklaces.”

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Posted 3 years ago

Hi, thank you for your recent positive review, we are pleased you were happy with your purchase. We endeavour to include all product sizing information within our product page details, if you have any future specific product queries, please contact our customer service team at customerservice@jonrichard.com who will be more than happy to provide you with further information. Thank you.

Posted 3 years ago

“Stunning set. Looks so elegant. These are to use for my wedding and I’m really looking forward to wearing them. Only issue I had was trying to get the backs off the earrings. Very hard to get off. Other than that they are fantastic”

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Posted 3 years ago

“Just love love love all of it. Such good quality jewellery .”

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Posted 3 years ago

“Just want I needed & they are beautiful as a pair! 4* because it is a bit expensive I thought.”

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Posted 3 years ago

Hi, thanks for your recent review, we are pleased you were happy with your recent purchase. If you would like to keep up to date on our exclusive discounts and offers, you can sign up to our email marketing newsletter and/or follow our social media channels for regular updates. Thank you.

Posted 3 years ago

“Lovely items arrived very quickly”

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Posted 3 years ago

“Lovely bracelet extension but unfortunately too small on the clasp as I needed a 9mm”

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Posted 3 years ago

“Very nice product and it was very well received. The delivery time was good and overall a pleasant experience.”

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Posted 3 years ago

“Highly recommend this earrings!”

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Posted 3 years ago

“Great service, lovely jewellery”

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Posted 3 years ago

“Very happy with my purchase. The pearl necklace looks very expensive. I had purchased the same one in Debenhams a few years ago and I had so many compliments with the cruise staff at the jewelly department and they thought the pearls were real. The earrings are very beautiful and they also look very expensive”

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Posted 3 years ago

“Very good product for the price. Very sparkly and fits well I bought a medium for my wedding finger.”

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Posted 3 years ago

“Quick and easy ordering and delivery. Item is excellent and my friend was delighted to receive it”

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Posted 3 years ago

“I ordered pink pearl earrings and a ring. Very pleased with both items.”

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Posted 3 years ago

“Beautiful set bought for my daughter to wear on her wedding day”

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Posted 3 years ago

“I usually buy jewellery from jon richards but this time im a bit dissapointed, thr earring is not as expected and made my ear sore,witch is usuall.”

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Posted 3 years ago

Hi, we are sorry to hear you weren't completely satisfied with your purchase. You can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Thank you, Jon Richard.

Posted 3 years ago

Jon Richard is rated 4.4 based on 5,585 reviews