Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

John Charcol Reviews

4.9 Rating 2,344 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

4.9

Based on 2,344 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just completed our remortgage with Louise Brown. She was very informative and very knowledgeable. The process was very straight forward and Louise handled everything for us, making the process very smooth and stress free. Would highly recommend. Thank you Louise.”

Posted 6 hours ago

“Our mortgage advisor, Michael Albert’s , was very very good and helped us get a competitive mortgage that was perfectly suited for our situation. He was very knowledgeable and also very meticulous . We couldn’t be happier with the service. We used John Charcoal before and will definitely use them again.”

Posted 8 hours ago

“Excellent Service”

Posted 16 hours ago

“Fantastic Team @ John Charcol always there for us when was unsure on anything would definitely recommend - Thank guys :-)”

Posted 1 day ago

“Excellent service from John Charcol staff and in particular mortgage advisor Alex Bowden who found me a remortgage under very difficult circumstances. Also client liaison officer Emma Moores who constantly kept me updated with any progress. Would absolutely recommend.”

Posted 5 days ago

“Dan has been wonderful from the moment we contacted John Charcoal. Always kept us up to date, nothing too much trouble and a total professional at all times.”

Posted 5 days ago

“Very responsive and helpful - especially given our unique situation re mortgage.”

Posted 5 days ago

“2nd time asking Paul to help us with our mortgage and 2nd over the moon, always willing to help and going above and beyond to make sure we have all of the information we need. Paul, as always made everything as stress free as he possibly could Would always recommend 🙂”

Posted 1 week ago

“Incredible service - so helpful and efficient! Could not recommend more.”

Posted 1 week ago

“Mark and colleagues have persevered with my life cover insurance case to a satisfactory resolution. I would not hesitate in recommending Charcol’s for remortgaging and life insurance requirements. I always get fantastic service.”

Posted 2 weeks ago

“Very friendly, very easy and nice to talk to and informative and clear.”

Posted 2 weeks ago

“I received the highest quality service throughout the whole process and would not hesitate to recommend John Charcoal services. A big shout-out for Gordon Burkett who was exceptional with all my issues and engaged superbly with the estate agents and members of the legal team - a true gem”

Posted 2 weeks ago

“Samm Walker was incredibly helpful and resourceful setting up our life insurace and making sure all our questions were answered. Couldn’t be more satisfied!”

Posted 2 weeks ago

“I had pleasure of having David Pudney as my mortgage advisor. David has been incredible! It took me over a year to find the right property and David was so responsive and helpful every time I came close! Very happy with the service and wouldn't use anyone else for my mortgage.”

Posted 2 weeks ago

“Excellent service. Reiss and Leigha are amazing.helpful,supportive and professional.”

Posted 2 weeks ago

“I dealt with Gordon Burkhert and Eniko Kormendi for my Re-Mortgage. Not only did Gordon find a product for me that no one else could, the admin and compliance process, led by Eniko amongst others was smooth and seamless. Very happy with the product, the process and the outcome.”

Posted 2 weeks ago

“Ryan Goodall was a pleasure to speak to. He got back to me promptly on all occasions and was infinitely understanding when I had to cancel a few times and re-arrange last minute on one occasion. He also reminded me in a very nice fashion to read the paperwork to move the process on. 10/10”

Posted 2 weeks ago

“Micheal Williams is by far the best mortgage advisor I’ve ever had the pleasure of dealing with. He’s very knowledgeable, there wasn’t any questions I had that he could not answer and nothing was too much trouble. He kept me updated at every stage and I feel he took the time to share his expertise and got the best possible deal available that suited my situation. The whole transaction was smooth, stress free and delivered on time. I will never use anybody but Michael in the future.”

Posted 2 weeks ago

“Ryan was very good at understanding what I needed and explained everything clearly without jargon. Backed up by the very helpful Eniko who kept me informed along the application process they were excellent! It's very reassuring to know I have been properly advised and have comprehensive cover in place.”

Posted 2 weeks ago

“Great professional service from Ryan regarding life insurance. Always on hand to answer any questions and explained the processes in easy to understand ways.”

Posted 3 weeks ago

«
1
2
3
4
5
»

John Charcol is rated 4.9 based on 2,344 reviews