John And Ginger Reviews

Name: John And Ginger
Address: Unit D, 132-134 Albion Street, Southwick, West Sussex
Rating: 4.82

4.8 Rating 2,026 Reviews

96 %

of reviewers recommend John And Ginger

4.8

Based on 2,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273249466

Email:

customercare@johnandginger.co.uk

Location:

Unit D, 132-134 Albion Street,
Southwick
West Sussex
BN42 4DP

John And Ginger 5 star review on 23rd July 2024

Karen Catania

John And Ginger 5 star review on 4th November 2021

Izolda Novicka

John And Ginger 5 star review on 11th February 2021

Rachel Chung

Anonymous

Anonymous // 01/01/2019

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“John and Ginger have been friendly and accommodating whenever I’ve called and I’m happy with my Dermalogica purchases which always arrive in good time.”

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Posted 7 years ago

“Excellent service, products arrived quickly with no problems.”

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Posted 7 years ago

“Easy to navigate website. Order arrived quickly. Would use again.”

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Posted 7 years ago

“Great products and great service thanks”

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Posted 7 years ago

“Always very efficient.”

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Posted 7 years ago

“Always brilliant service. Products arrive so quickly.”

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Posted 7 years ago

“Very prompt delivery. Samples always sent. Very useful to try other products in the range.”

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Posted 7 years ago

“Excellent service. Advice always very prompt should you need it.”

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Posted 7 years ago

“How nice to receive such fabulous Customer Service....... I was trying to place an order and it just wouldn't go through, they asked on line if I had a problem completing the order, I asked if they could ring me, within seconds they had and a very courteous and informative you lady helped me. Many thanks John and Ginger, I will use you more often with service like that, I would recommend everyone to use this company....and a great price too. Well Done and thank you xxx”

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Posted 7 years ago

“Excellent service - had trouble ordering on my iPad and they were incredibly responsive . Thank you”

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Posted 7 years ago

“Love using dermalogica products . Reasonable prices.Excellent delivery times .”

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Posted 7 years ago

“Get sooo excited when my Karin Herzog products arrive... always promptly... not a bad word to say about John & ginger 😊”

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Posted 7 years ago

“Such an amazing company, great customer service, really friendly and helpful and the prices are not to be missed.”

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Posted 7 years ago

“Have ordered from John and Ginger before, this experience was again excellent, order arrived with 2 days , well packed and in perfect condition. Prices on the Neom candles of which we had ordered 4 were excellent, We would not hesitate to recommend John and Ginger.”

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Posted 7 years ago

“Product was the real thing and well priced but the customer service is next to useless. I asked for a change of delivery address within seconds of ordering - reply: no can do. I asked for a cancellation - reply: can do (but didn't). The item eventually turned up days later but it was just by sheer luck I'd not re-ordered the item from elsewhere.”

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Posted 7 years ago

Dear Customer, we don't understand as we have looked through every single contact us facility, from live chat to customer care emails and phone messages, and we cannot find any correspondence from you. We are very responsive to our customers, and can change our customers addresses and delivery services very easily. Are you sure it was our company that you spoke to? As a family run business we pride ourselves on being very efficient, friendly and we are always here to help. You just need to call, or use our live chat during working hours to receive an immediate response.

Posted 7 years ago

“My son’s skin has definitely improved by using your teen products. Will be ordering more 👍🏻”

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Posted 7 years ago

“Ordered product for many years , always delivered on time , excellent service .”

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Posted 7 years ago

“I HAVE BEEN USING JOHN AND GINGER TO PURCHASE DERMALOGICA FOR MANY YEARS AND ALTHOUGH ON OCCASION I HAVE BOUGHT FROM OTHER SITES DUE TO VARIETY IN PRICE I HAVE ALWAYS FOUND THE SERVICE, SPEED OF DELIVERY AND RANGE OF PRODUCTS TO BE SECURE AND EFFICIENT. WOULD DEFINITELY RECOMMEND”

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Posted 7 years ago

“Still received nothing and its over 2 weeks. No possibility to track order. Im not very happy. Enrica”

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Posted 7 years ago

Dear Customer, I can confirm that your order has been shipped and should arrive with you soon. Most international orders arrive on time, however sometimes international orders take longer to reach their destination due to customs. If this occurs then there isn't much we, or the delivery company can do, except wait for customs to process it. Our standard delivery is a good choice when you want to save money. However we recommend you to use our premium delivery service next time if you don't want to wait the standard delivery times. Please email us with your details so we can help you further. Thank you for shopping at John And Ginger.

Posted 7 years ago

“Mr John Echeverri was really helpful. The products are amazing. Thank you”

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Posted 7 years ago

John And Ginger is rated 4.8 based on 2,026 reviews