John And Ginger Reviews

Name: John And Ginger
Address: 2 Highdown House, 11 Cecil Pashley Way, Shoreham-by-sea, West Sussex
Rating: 4.81

4.8 Rating 1,863 Reviews

95 %

of reviewers recommend John And Ginger

4.8

Based on 1,863 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273249466

Email:

customercare@johnandginger.co.uk

Location:

2 Highdown House,
11 Cecil Pashley Way,
Shoreham-by-sea
West Sussex
BN43 5PB

John And Ginger 5 star review on 23rd July 2024

Karen Catania

John And Ginger 5 star review on 4th November 2021

Izolda Novicka

John And Ginger 5 star review on 11th February 2021

Rachel Chung

Anonymous

Anonymous // 01/01/2019

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“I received wrong item.”

Helpful Report

Posted 6 years ago

Dear Customer, as a family run business, we take lots of care with each order sent. However, human errors rarely happen, but they do can occur. We have communicated by email to resolve this mistake and we hope we can make sure you are happy with your purchase. Thank you for your feedback, we will take it very seriously for future references. Kind regards, John And Ginger

Posted 6 years ago

“Disappointed at how long it took for my order to reach me.”

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Posted 6 years ago

Dear Customer, we are sorry that your order didn't reach you as quickly as you were expecting. At this time of the year, if you would like to receive your items ASAP, then we recommend to use the premium delivery service option instead, other than the free delivery service, as the delivery companies get really busy at this time of the year. We aim to despatch all our orders on the same or next working day, but of course, sometimes we take longer during busy periods. Thank you for your kind understanding and your feedback.

Posted 6 years ago

“Very good service and good price for the product we normally buy. This a a repeat purchase”

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Posted 6 years ago

“john and ginger have the skin care products I need and want; the staff are very helpful people, always ready to give good advice, and i get free (and speedy) postage on most purchases.”

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Posted 6 years ago

“Fabulous service, quick delivery, great prices and wonderful free samples! What's not to love! Highly recommend.”

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Posted 6 years ago

“Really pleased with the usual speedy delivery & the products have recently been packaged better to avoid the boxes getting dented or squashed in delivery. This is important to me & makes a big difference to me when choosing where to buy from.”

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Posted 6 years ago

“Prompt delivery. Very pleased.”

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Posted 6 years ago

“Quick and prompt service. Thanks”

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Posted 6 years ago

“Excellent!”

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Posted 6 years ago

“Easy to order. Excellent service. Many thanks”

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Posted 6 years ago

“Highly recommended for service and delivery.”

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Posted 6 years ago

“Very efficient delivery and most helpful when I had a problem with the pump. Good personal service”

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Posted 6 years ago

“As always brilliant service and products”

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Posted 6 years ago

“Great efficient service.”

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Posted 6 years ago

“Very good company their service is prompt and they always send you some free samples to try”

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Posted 6 years ago

“Super fast Delivery. Loved samples. Would definitely use again.”

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Posted 6 years ago

“Easy to use/ navigate the website. Prompt delivery. Very happy with the product!”

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Posted 6 years ago

“Great site very easy to use...I had an issue with confusion over delivery but it was dealt with swiftly and efficiently...thanks.”

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Posted 6 years ago

“First time ordering from John and Ginger and it won’t be the last,excellent service very prompt delivery came earlier than expected. Great range of products and competively priced.”

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Posted 6 years ago

“Excellent products. Customer service is incredibly good. Friendly knowledgeable people and free skin analysis and recommendations. My skin is great, and it's a pleasure to deal with them. One of my favourite places to shop online.”

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Posted 6 years ago

John And Ginger is rated 4.8 based on 1,863 reviews